Matthew Jaggard

@CityFibre anyone would think I'm in Uganda with the internet i have I'm in a quiet cul de sac in if anyone at cityfibre had and an ounce of common sense they wouldn't have missed my property. Utter failure. #simonholden #cityfinre #offcom #ombudsman #shit

@SecGenNATO Any chance you can try stopping ww3? You guys seme determined to start it and incinerate your and my families?

2025 was a landmark year for NATO - we took defining decisions that will shape the future of our Alliance for years to come In an ever-changing world, we continue to adapt to ensure we remain ready and able to keep our 1bn citizens safe Read my 2025 Annual Report: nato.int/sgar25 #SGReport

@bpwilliams72 @CityFibre @VodafoneUK Yeah your tight it's awful. Theu completely missed.my property. Customer service awful. Theu cancelled.my sky contract twice. Zero reasoning and they refuse to do my property.! Awful company.

@CityFibre Your @VodafoneUK 'install' is an absolute joke. Having assured us it is possible to get your broadband, we've just had the second team in a fortnight turn up and say too complex, the wrong team's been sent etc. Appalling we can't call you, either. Awful service.

@RyFish @ZenInternetHelp They missed my entire property somehow.

@ZenInternetHelp CityFibre speeds are great, but flipping heck their reliability is awful. I've lost count of the times I've lost the internet for hours.

@ZenInternetHelp Hi. I'm on CityFibte in Worthing. There was apparently planned maintenance from midnight into 8am but the internet has just died. Are you aware of any problems?

@mattfrei @virginmedia Yep they are and they force you to have tv. Utter con

Has anyone else found that @virginmedia are utterly useless? Terrible broadband, extortionate prices, unable to get through to them on the phone.

@WeAreOpenreach looking forward to joining you instead of using @CityFibre who habe left me in a right mess. Completely missed property and failed me as a customer.

@CityFibre No your not you didn't give a shit. No contact. Until I get my property connected.im going to be. A thorne in its side. You've not only not con acted me you've not connected any future people as well and left me out of thousands of houses. Unacceptable.

@MatthewJaggard We are concerned to hear about your experience, but we are currently unsure of the specific details regarding your call or the contact you mentioned. To ensure we can assist you properly and look into this, please send us a DM with more information. Thank you.

Wanting to know if you can connect to our network? It's as easy as entering your postcode. Start now 👇 cityfibre.com/homes

@CityFibre #simonholden worst broadband company. Deliberately missed out my property - Customer service appalling. Worst ever! Do not use if you are a business or resident if you can help it. Cancelled my contract twice without permission.

@CityFibre @thomasforth Here's one to undo it.

@thomasforth It is rewarding to hear such a detailed account of your experience. To spread the word and help others experience the CityFibre network, it would be great if you could spare a few minutes to write a review for us on TrustPilot: uk.trustpilot.com/review/cityfib…. Thank you.

It is genuinely astonishing to me how little I pay for 900Mbps internet that is 100% reliable and always delivers at least 800Mbps. Thank you @CityFibre (and my council for permitting it, all those who operate on your fibres, and the private equity people subsidising my internet)

@Ofcom Ofcom yoy really need to regulate cityfinre these clowns are causing people so much stress @cityfibre.

@MatthewJaggard Hi Matthew, while the decision on when and where to install services are down to the network operator, if you wish to log a complaint about your experience to contribute to our monitoring, you can complete our online form here: ofcomlive.my.salesforce-sites.com/formentry/Site…

@Ofcom @CityFibre @SkyUK My property got missed by Cityfibre and I'm dealing with terminal health conditions with family remembers and incompetent City fibre missed my property and noone can be arsed to help from City fibre. Sky are waiting on City fibre and in left I'm a mess..

If you want to be stressed, then contact @cityfibre to ruin your life while your briefing over loved ones utter bas***rds

@CityFibre have been the worst company I have ever had to deal with through sky. They have refused to join my property (even though the others have been done) customer service appalling. Installation appalling.Worst company of the year 2026. Open reach will look after me insteas

@CityFibre Do I need to get a minidigger and do it.myself?

@MatthewJaggard Hi Matthew - Sometimes we have issues reaching some properties and need to find an alternative solution to connect them. We aim to return to connect your property in due course. Register at cityfibre.com/build to stay updated on progress to connect your home to full fibre.

@CityFibre still no contact from city fibre. I feel so alone with this is worst installation experience I've ever had. Noones contacted me. We are being disconnected soon because we thought you'd do your jobs. Need get in contact with ombudsman . Shocking treatment

@SkyUK @CityFibre I've reactivated the installation of sky because xityfibre cancelled. My sky install. Noones put connection from the box in street to my property yet and dig up path. No contact to say this is done. Worst customer set service ever. #offcom

@ilhamaudu Islam isn't perfect. . At all.

@CityFibre Still not had a reply from you.

@MatthewJaggard To ensure we can assist you properly and look into this, please send us a DM with more information. Thank you.

m.youtube.com/shorts/IqscAeJ… @10DowningStreet @markrutte @SecGenNATO Please could you do the decency of watching this video. This is the future we ar heading for under your watches. Millions maybe billions dead. Strength isn't through force. It's through peace and negotiation.

@CityFibre Sent you a dm.

@CityFibre As a network network engineer uts quite simple to blow in cable down the street from missed cabling. It's a massive failure in your part and not just one property missed either.