MercedesUK Care Team

@varundewan81 @MercedesBenz Hi there. Our Customer Service colleagues are best equipped to investigate this further. You can reach the team directly on 02076609993 (Mon – Fri, 8:30am – 4:30pm), or you can send an email to cs.uk@cac.mercedes-benz.com. Thank you.

Massive supply chain issues with @MercedesBenz @MercedesUKTeam - over 2 months since service done to car - Transmission Fluid not in stock till now & Mercedes Benz West Bromley after sales unable to tell by when this would become available!

@JamesACouto Hi James. Our colleagues usually respond with 5 working days, so we trust someone will be in touch soon.

@MercedesUKTeam Day 6- I wouldn't bother, it appears to be a common thread running through the organisation. No one has bothered to get in touch.

@MercedesUKTeam looking forward a customer care survey for my recent experiences.

@tenbellies1974 We're very sorry that the outcome wasn't what you were hoping for. If you feel the matter is still unresolved, you can contact the Motor Ombudsman for an independent opinion. You can find more information on their website mb4.me/eNH6V3PA or call on 0345 241 3008. Thanks.

@MercedesUKTeam They already have ! 65k miles. Mint…. Failed mot. Subframe still in my garage for inspection, repairers undertaken video evidence at my request…. No of accidents on motorways involving failures 10+… 1700 repair bill… car going in spring. Thanks mercedes. 👍

@MercedesUKTeam hi folks do not buy a mercedes benz. Ive invested in my dream car slk350 for my 9 yr autistic daughter, only to be bankrupt by a rotten rear sub frame months later, for mb to refuse to assist with the 1700 repair bill. 💔 disgusted and left shocked. Pls share

@aughney Hey Mark. You can compare both colours here: mb4.me/PNmO6tZX/. 🙂

@MercedesUKTeam hi. Can you post me a picture of an EQC in Spectral Blue please. Just want to compare to the canvanside.

@tenbellies1974 Our Customer Service colleagues are best equipped to investigate this further for you. You can reach the team directly on 02076609993 (Mon – Fri, 8:30am – 4:30pm), or you can send an email to cs.uk@cac.mercedes-benz.com. Thanks.

@MercedesUKTeam Its a 56 plate slk 350 bought to hep my ageing dad out. My autistic daughter has fallen in love with it and is distraught. I had the repair undertaken by a specialist mb in lytham with genuine parts, and they are cert for history purposes, and uve decline to help at all.

@JamesACouto Our colleagues will reply as soon as they can. Thanks for your patience in the meantime.

@MercedesUKTeam I have emailed a message to the above address.

@JamesACouto You're welcome to send us a DM to discuss this further, James. Alternatively, you can call us on 02076609993 (Mon – Fri, 8:30am – 4:30pm), or you can send an email to cs.uk@cac.mercedes-benz.com. Thank you.

@MercedesUKTeam I’d like to talk about customer service at some point. I’ve been left underwhelmed and unimpressed with recent experiences.

@sarahmog Hi Sarah. We're sorry to hear that you're struggling getting in touch with the retailer. Please send us a DM with more info, along with your full name, reg, postal address, email and telephone number so that we can look into this further.

Anyone know how to get hold of @MercedesUKTeam Norwich? Receptionist will only put me thro to another line which rings out & whose ‘inbox’ is full.I pay monthly service charge for this level of service & as wheelchair user need my car! #mercedesservicefail #poorservice

@SteffanHughes Hi Steffan. The dedicated Me Connect team would be happy to look into this for you. You can reach the team on 02076609993 (option 2), or you can send an email to me-connect.gbr@cac.mercedes-benz.com. Thank you.

@MercedesUKTeam who can I speak to about the comand online system? Recently renewed subscription but still showing as expired within the car

@dcgillespie Hi Douglas. Sorry to hear about your experience. Our Customer Service colleagues are best equipped to investigate this further. You can reach the team directly on 02076609993 (Mon – Fri, 8:30am – 4:30pm), or you can send an email to cs.uk@cac.mercedes-benz.com.

@MercedesUKTeam The Perth Branch of Arnold Clark Mercedes is an absolute disgrace to your brand. Serious problems there which need to be addressed and rectified. 😡

@LadyL1981 Sorry to hear about your experience. Our Customer Service colleagues are best equipped to investigate this further. You can reach the team directly on 02076609993 (Mon – Fri, 8:30am – 4:30pm), or you can send an email to cs.uk@cac.mercedes-benz.com. Thanks.

@MercedesUKTeam what’s happened to your branch customer service. Car booked in for a service today and no health check video sent? Told my car was covered under service plan and then told it’s not and I have to pay £855. Such inconsistency! Expensive cars, cheap customer service

@ChloeHoughton5 Hi Chloe, we're sorry to hear about your tires. The selling retailer is best equipped to advise you further on this.

@MercedesUKTeam we bought our car off you 5 months ago and the tires already need to be replaced, is there anything you can do about this…

@Beatleytone We're sorry to hear this happened, Tony. Were you able to get through in the end?

@Yippers If you'd like us to request a call back then please send us a DM with your reg, postal address, email and telephone number. Thank you.

@chief_kadir Our warranties are extremely comprehensive. However there are some costs that are not covered. These include maintenance, servicing or accidental damage, as well as items that need replacing due to natural wear and tear. For more info please email cs.uk@cac.mercedes-benz.com.

@Yippers Hey Amy. A Mercedes-Benz retailer would be happy to help you with this. You can find your local retailer and their contact details via our website: mb4.me/lKhS9QNv/. 👍

@inseine Hi Chris. We're sorry to hear about this issue. Our Roadside Assistance team are best equipped to assist you, as they can arrange your car to be recovered to the workshop and organise a replacement vehicle. We'd recommend giving them a call on +44 (0)207 975 7077. Thank you.

@chief_kadir Hi there. Unfortunately not every fault is covered under warranty, we're sorry for any disappointment caused by this. You can always contact our customer service team if you'd like a second opinion. You can reach the team on 02076609993 (Mon – Fri, 8:30am – 5pm. Thank you.