Michael R

@NorfolkPolice @BorderBus @FirstBusEastUK

@NorfolkPolice @BorderBus @firstyarlow

The A146 at Gillingham, at the roundabout with the A143, is currently closed due to tractor with an overturned trailer. The road is expected to be closed for some time whilst the vehicle is recovered. Please avoid the area and find an alternative route #NorfolkRoads

@thunkable Hi! Unable to use your app/site, both wre stuck on "Processing" after sign in. Any reason why?

@NorwichCityHelp Hey! Mind telling me what the '59ers club' is? Tickets are the same price as everywhere else for today's game, so I was wondering whether you get any extra benefits. Thanks

@AnglianWater Perfect, ill let you know when I have it.

@MichaelR_321 Hello Michael, I can certainly look at this for you. Are you able to please PM me a photo of the letter or the reference number from it? Only customers who have had letters will be the ones affected. Thanks, Jasmin

@AnglianWater Hello! My grandmother from Park Close, Thurton (NR14 6AU) has recieved a letter saying her water will be shut off on Monday. Could you please tell me the reason for this, and clarify if my water (Vale Rd, Thurton NR146AP Will be shut off? Thanks

@FirstYar_Low Any idea when this will clear? Thanks

@CalSleeper Hi Ewan, I've booked from Corrour to Euston. Will the still do pickup, or will I need to request? Thanks

@MichaelR_321 Yes its a request stop, if you have booked to there the train will stop. Ewan

@CalSleeper Hello! I have a ticked booked for Tonight's Euston service from corrour. Would you mind telling me if Corrour is still a request stop for your services? Many thanks!

@ScotRail Hello! I'm catching the 18:42 from Dalmuir to Corrour. Which part of the train do I need to be in? Real time Trains say it's the front half, as it splits at Crianlarich. However it also says both services are 4 cars each (One to Oban and one to Mallaig) Thanks

@AvantiWestCoast Alright, thanks for your help! As a rough estimate, how much would an upgrade to first class cost on the day? Would it be under £50, over £100 etc?

@MichaelR_321 I'd advise speaking with the retailer directly about their Split Fare system, Michael! They'll be able to assist with this - Sam

@AvantiWestCoast Hello! I've just booked a ticket from Redhill - Corrour, which involves an AWC from Euston - Glasgow. Would I be able to upgrade just this portion of the journey to first class? Or would I need to refund the whole journey and book new tickets. Many Thanks!

@AvantiWestCoast I booked with Trainsplit

@MichaelR_321 Who did you book with? - Sam

@AvantiWestCoast That's fine! Just one more question, I currently have standard class, however I used split ticketing. I requested a seat, however It's made me change seats 4 times! I have a few large bags with me, but it seems odd how I have to change 4 times. Is this usual for split ticketing?

@MichaelR_321 Hi Michael, you'll be able to upgrade this portion of your ticket by speaking with the Train Manager when travelling onboard. They'll be able to provide an accurate upgrade cost for this leg as well 🙂 - Sam

@LumoTravel That's understandable, thanks for your help!

@MichaelR_321 I'm afraid that's not something we can endorse Michael, you'd need to speak with the guard for this service before boarding, however as the items do exceed the limits you may be denied access to the service. ^Ellie

@LumoTravel Hello! I have a cooler (32x41x42) and a bag (55x34x45), both slightly over your limits. The bag should fit in the overhead locker. I'm willing to pay the fee for oversized luggage but unsure how. Can I pay and bring these items on board, or will I be refused? Thanks

@LumoTravel Hi Ellie, I saw that, however the location I'm going isn't accessible by road (Corrour), so the only way I could realistically transport them is by train. They don't exceed the limits greatly, only by about 5cm here and there.

@MichaelR_321 If your items exceed the limits, Please use our LumoLuggage Courier Service to transport your items to your final destination. You can find out more on this here - lumo.co.uk/plan-your-jour…. ^Ellie

@LumoTravel Hello, I understand there's a charge, but not sure how and when to pay it.

@MichaelR_321 Hi Michael, luggage that exceeds these limits is carried at our discretion but you may be refused travel. A charge will be levied for conveying additional items of luggage, or for excessively large or bulky items.^JM

@ScotRail Thanks so much, just checked the link you sent and found out the 18:23 is still running so no need to worry now. Thanks for your help!

@MichaelR_321 We should have next week's timetable upated shortly on the ticketing website so please check back. ^DB

@ScotRail Hello! I'm trying to book tickets from Glasgow to Corrour for Tuesday, but I'm seeing that the train is cancelled for every day that week. It would be the 18:23. Could you please tell me why each train that week is cancelled? Many thanks

@ScotRail Thanks! Is there an updated ticket provider with this timetable as I'm actually travelling from The south of England, so it'd be good to find an accurate itinerary. Many thanks

@MichaelR_321 Hi there, we're in the process of updating the website for next week but you can get an idea as to what's running herehttps://www.scotrail.co.uk/temporary-timetable-0^DB