Michelle Patel

@myntra I would prefer a simple written inapp update on your investigation with @ekartlogistics at the end of the day, the @mango product I really wanted to have that should have been with me days ago was stolen. And that is disturbing for a company your size that lapses like this occur

@michelleppatel We didn't want you to feel like this, Michelle! Please be assured that I've aligned a case manager for a callback. You'll be contacted at the earliest to address your concern. Kindly note: Our calling window is between 9 AM to 9 PM.-JD

@myntra sent the refund a no brainer but the customer had to demand for it instead of being proactive. Their tagline “everything you need to look good” was not delivered, pun intended. Fulfillment fraud=no brand trust. They failed customers & @Mango who trusted the wrong partner

Since we’re on Twitter today for my customer complaints, let’s get some much needed Naval wisdom and get back my Zen.

@myntra WALK THE TALK @myntra inr805 is how much you value your brand with the non-action “action” you did the past 2 days clearly a reflection of how much worse your internal processes & outdated customer policies are @Mango @ekartlogistics / why can’t you work with @BlueDart_ instead

@michelleppatel We are on it, Michelle! Please be assured that we're looking into this. One of our case managers will contact you at the earliest to provide an update. ~CS

@myntra @myntra case officer asked me to wait again said it’s your policy not to provide a resolution immediately. Smaller brands provide better customer recovery that you don’t have. Ship a new item and share results of investigation after. Easy to trace the fraud with @ekartlogistics

@michelleppatel Helping you out is our absolute priority, Michelle! I have already highlighted your concern on priority. Rest assured, one of our case managers will contact you shortly to discuss this further. -CS

@Mango your india partner @myntra is allowing fraud. My MANGO order was not delivered yet marked as delivered. Chat support Priya Sengar rudely left the chat without intent to resolve it or process my complaint with Ekart. Worse I get a message that it was resolved #mangoindia

@myntra your customer service staff Priya Sengar just left the chat. Either she’s a bot or plain rude. Now I get a message that it has been resolved. Your metrics are a fraud same as your Ekart fulfillment partner who didn’t deliver the item and marked it as delivered. FIX THIS

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We are looking for a Research Assistant who exhibits deep user empathy & analytical ability; has working knowledge of research methodologies and has excellent communication skills.jobfind.satisfind.com/job-post/8

“Companies do not create categories, there’s a fundamental undercurrent, needs are emerging. Many observe these needs & don’t do anything about it, some do. Fortunately, we did something about it and we got the early believers.”- @SPeddineni100 @saasboomi saasboomi.com/podcasts/becom…

Our thoughts and prayers are with everyone affected and helping in the Typhoon Odette relief efforts. Kindly follow #OdettePH and check the Philippines Red Cross and the NDRRMC for updates. We stand in Solidarity with our Filipino brothers and sisters. #typhoonodette

I would not agree at face value, but perhaps this wisdom reflect the current times? There is always a possibility of the finding not favorable to colleagues, and the search for the truth objectively is why there are still researchers in the world who know their biases quite well.

Scale-up Masterclass with @mrgirish happening now: “If you’re building the future, why are you investing in tools of the past?”

@Michelleppatel will be speaking later today at Discovery Day on "Crisis-Proof Entrepreneurship” Tuesday, November 23 8:30 pm (Philippines) ⚡ Sign up for free here 👉 bit.ly/DDPhiliNov21 Follow our speaker here: LindekIn: bit.ly/3CCYZV6 Twitter: @michelleppatel

We thank Mr. Oberoi for his trust in satisFIND. We are humbled by his feedback. We are committed to delivering exceptional value to our clients and their employees, so they may build more environments based on #Trust. Connect with #satisFIND to learn how we can help you grow.

The success formula: solve your own problems and freely share the solutions.

Have you ever measured the value of #trust your #customers and #employees have for your business? When you reimagine what trust means and #redesign the way to get there, you move towards accelerating #recovery and long-term #growth. Connect with #satisFIND to learn more.

When I moved to India in 2018, I found myself in a small room at IIT Hyderabad listening to @mrgirish speak about their early days at @FreshworksInc their big success fuels every SaaS founder’s dream. Thank you for this inspiration.

The path to #customerdelight is built on a #proactive attitude. When #frontliners stay proactive, they can identify problems and opportunities ahead, and solve them before customers experience the inconvenience. Let #satisFIND help you build a #proactiveworkforce for success.