Michael Paris

@EuropcarUK where is my refund! You didn’t supply me a car that I had prepaid and have not confirmed that a refund will be processed or put the money back. Quick enough to take the money!

@British_Airways Thanks Tony. Not asking for it to be expedited. Just a response on when and if it is being dealt with. It appears to be in a vacuum! Waiting this long is not the service I would expect.

@Mikep2811 Sorry to hear that you’ve not heard back from our Customer Relations team. Unfortunately, we can’t expedite or process claims here. We're sorry for any inconvenience caused by this. Our Customer Relations team will get back to you as soon as they can. Tony

@British_Airways Still not received a response on claim 04146504. Please do not respond with “it is being dealt with by customer relations.” They have had 6months. I would like a timeline for conclusion. Especially as other members of my party have had claims sorted.

@EuropcarUK_CS what is the point of your customer service phone line. I spoke to them about a complaint given my car was not available at the collection point. All I am given is that the refund process is a process and takes 3-28days. Nothing takes that long! Pathetic!

@EuropcarUK_CS Hi. Please contact +447485072868

@Mikep2811 Hi @Mikep2811 apologies for the inconvenience caused, kindly follow back and share a reachable number via DM for assistance please. Thank

@EuropcarUK how is it that I have turned up to pick up my car and nothing has been allocated. Effectively left stranded in Croatia! Where do I complain? And where is my refund? Your website is particularly obstructive for both!

Any one know how to get @British_Airways to respond to an expenses claim for disruption made over 6months ago? Other people I travelled with have had responses but so far I have nothing!

@British_Airways Hi. 04401612. Thanks

@Mikep2811 Hi Michael. We're sorry you're still waiting and we appreciate your patience. Please DM us your Customer Relations reference and we'll check for any updates. Please note that we're unable to assist with closing your case, but we can take a look and advise where possible. Chels twitter.com/messages/compo…

@British_Airways still waiting for a response to an expense and compensation claim from the beginning of November 2024! What is going on?

@BBCWatchdog @FoxNikkiFox Please can you let me know how all of the other passengers owed money from BA use the channels watchdog did to get their cases escalated? There is no communication method with Customer relations teams at BA so we are continually in the dark.

Tonight on #Watchdog, @FoxNikkiFox investigates claims that some British Airways customers are experiencing delays when claiming money back ✈️ #TheOneShow 👉 bbc.in/4hSnDq9

@prashantjoshee @British_Airways We’ve been waiting 4 months for a claim to be sorted so wouldn’t hold your breath!

@British_Airways In 7 months, I traveled 4 times on BA. My baggage was delayed all 4 times. I claimed for essentials on Jan 8th. No news on the claim yet. Its a shame that all 4 trips I have delayed bags and the claims take more than 4 weeks to process.

@British_Airways Stay humble

@British_Airways You don’t handle complaints via customer service lines, email or your defined complaints process. So where do you handle them. CAA complaints seems the only option. There is no outcome. You and your firm just continue to use subterfuge to avoid answering.

@British_Airways you are con artists! Tell people to expense items as a result of your issues and fail to pay in good order! 3 months plus and no response! Customer centric- no chance!

@British_Airways So what is the point of your function? You are trying to placate people who are expecting action. Lack of action = frustration. If I didn’t do something for 3 months I’d be sacked! F**ing useless.

@Mikep2811 I'm sorry, but a manager won't be able to tell you anything different than what we have and we are unable to escalate it as we have already explained. Neil

@British_Airways Date order! They have not answered for 3 months. Reiterate your response! What a service you provide! Your parents must be proud. Pointless! Tell a manager and maybe they can deal with it!

@Mikep2811 I'm sorry you're disappointed with our response, but we can only reiterate what we have said earlier. Cases are handled in date order, and we cannot prioritise your case over anyone else, I'm afraid. Neil

@British_Airways That is not an answer. If you put yourself in my place then you would want someone to actually deal with the issue. Not just provide a poor response. Who at your organisation can take responsibility and get it done!

@Mikep2811 I understand your frustrated and annoyed, but we're unable to escalate it for you. I'm sorry to disappoint you. Neil

@British_Airways Because you don’t value customers! In every organisation there is potential to prioritise and escalate. Why is that not the case for @British_Airways !

@Mikep2811 I'm sorry you're unhappy with our response, but I'm afraid we cannot expedite it any faster for you or advise of a timescale at the moment. Neil

If you are going to tell me it has been sent to the relevant department you are taking the p**s. Customer relations need more staff and need to action this request

Dm sent

@British_Airways why is there still no response to a claim made 3 months ago? How much interest do you want to incur?