Sheryl Douglas

@JetBlue I have removed the requested details; however, the issue persists. I have also provided information in DM & would appreciate a prompt response or, at minimum, a review of the account. The21hr delay is unacceptable, & the reimbursement provided does not align with the duration.

@Miss_SherylD For privacy purposes, we recommend that you delete your confirmation code from your public post. You can see our new Customer Bill of Rights compensation policy here: bit.ly/41ShWBQ

@JetBlue thanks. I still need help escalating my CBOR review for Flight 740. This was a 21 hour controllable delay with an overnight stay. I received only 5000 points and a 30 dollar offer. This does not match CBOR for a major delay. Please escalate to Customer Commitment.

@jetblue I need help with a CBOR compensation rvw for 5/11 Flight 740 from Antigua to JFK. This was a 21 hour controllable delay with overnight accommodations. I was issued 5000 points & offered $30. This is not aligned W/ CBOR comp for major controllable delay. Please escalate!

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It's important to realize that just because someone accepts us with all our flaws doesn't give us the right to take advantage of their kindness. Our lousy behavior can turn into a form of abuse, & no one should have to endure that. Reflect & strive to be better!

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