Mixbook

@PennyTerndrup @mixbookcares Hi, we’ve seen your message and completely understand the urgency. Our team has already responded to your email and is looking into this for you. Please keep an eye on your inbox and they’ll help get this sorted as quickly as possible.

@mixbookcares @Mixbook SOS! I placed an order but made a huge mistake on the front cover. Pleeeease can someone contact me? 🙏 UK, 7948751

@MWC_author @Inquiringmind53 @txsalth2o That sounds like an incredible day 🏰Love that you turned it into a Mixbook to relive it. 💜

@Inquiringmind53 @txsalth2o We visited Stirling Castle and Doune Castle the same day. They are only 20 minutes drive apart. At the time I had English Heritage and National Trust memberships, so I did not pay for the entrance fee due to reciprocal agreements. I created a @Mixbook to document our travels.

@MWC_author Thanks for jumping in to help, Michael — appreciate it!

@Elchsupp @Queen0fcups @miles_commodore @Mixbook There should be an “unsubscribe” option in the email, usually at the bottom. Verify the email is real and not a phishing attempt.

Family trips were great when I was 8 years old, not so good at 16.

@Elchsupp Hi, sorry to hear this. Please DM us the email address you’re receiving messages at or reach out to hello@mixbook.com so our team can investigate and get this sorted out.

@sharingwinners @mixbook Frustrating experience with Mixbook: someone entered my email without my consent and I’ve been receiving emails since. I asked for it to be removed, but it hasn’t been resolved yet. Also makes me wonder if there’s a proper opt-in verification step in their signup process.

I just gave 5 to Ana Maria at @mixbook for stellar #customerservice. Give it a try bit.ly/1UrTQn1 #HappyCustomer

@MWC_author We love a good travelogue 📚✈️ Nothing like putting those adventures into print to relive them all over again. Thanks for creating with us! 💜

@Queen0fcups @miles_commodore We took lots of photos and I’ve created several @Mixbook travelogues to reinforce the memories 😉

@RhodaStewing We're so sorry for your loss🥺 What a beautiful way to honor her 💖 and the deviled egg story made us smile. Holding those memories close matters. 💜

@LaraLeaTrump @SweetPeaBell326 We recently lost a 16 year old chihuahua, such a character. I put photos and stories about her into a book using Mixbook. 3 relatives sent stories about the time she got on the table and ate all the deviled eggs ha.

A piece of my heart broke today that will never heal. Charlie was my first baby — the world’s best snuggler, a world-class hotdog and turkey leg stealer, a constant for 15 years of our lives — through numerous homes, different jobs, two kids, 3 elections, good times, bad times and everything in between. Thank you for choosing us as your family. We loved you with everything we had for every moment we had you. There will never be another one like you, Cornchips.🌈🕊️💔

@F1_driven We stand by the quality and care behind every book. If you haven't already, please DM us or email hello@mixbook.com — happy to look into it.

@mollydemetria @kemimarie Yeah cause they're just an uglier, lower demand and worse quality copy 💀 welcome to how the world works

the website is called pixory. that’s how you make these books.

@GreatLakesWife_ @MinarchistKitty @homemakinghunny We love hearing this. Thank you so much for sharing your experience 💜 Wedding + vacation books are always special!

@MinarchistKitty @homemakinghunny I’ve used mixbook too and loved it! Obviously not the same as a homemade scrapbook but the quality is really nice. We made one with our wedding photos and one with our vacation photos from this summer

I’d really like to make an effort to put together some photos albums/scrap books this year. I haven’t done any since we’ve been married. I’d like to have a wedding album, ideally yearly family albums and I’d like to put together baby books for each of my girls to have one day.

@NYL4NDXR This makes us so happy 🫶 You captured it perfectly—thanks for trusting Mixbook with something so meaningful.

Shoutout to @Mixbook for helping me make this creation 🤍 couldn’t be happier with how it turned out.

This came out exactly how I wanted. Bittersweet, but proud🫶🏻 Built a calendar around my emotional support athletes💙🤍 @BlueJays @MapleLeafs

@imlaurenmarie_ So glad to hear that, Lauren 💜 Thanks for your patience—we’re happy we could get that reprint to you.

@Mixbook You all sent me a reprint. Thank you!

@Mixbook hi there! I was told my order would arrive December 23. It is now December 24. There are no updates since December 18. Where is my order?

@starry_dyke @shellduvalltism Custom calendars really do make the best gifts—so glad you’re enjoying it 💜

@shellduvalltism YESSSS OKAY!!!! also it's custom!!! made with mixbook :)

hello all. friend gifted me shelley duvall calendar . give me important dates to write in it

@starry_dyke We love this 😍 hope it gets filled with so many good dates 💜

@PowerMelissa Hi Melissa, sorry about the delay. If you haven’t already, please DM us your order number so we can check the status and help from here.

@Mixbook hi Mixbook, my order has been delayed since December 23. Any suggestions?

@onesleepygenius We hear you, Felipe, and we’re sorry this has been so frustrating. If you haven’t already, please DM us your order details so we can take a closer look and help.

@Mixbook how can I contact you about falling short on some things? I have been made promises and lied to by your support team. Please help.

@onesleepygenius Felipe, we’re really sorry for the frustration, especially after being given a specific delivery promise. Please DM us your order number so we can review this and follow up.

@Mixbook I've got a bit of a problem. I was promised an arrival time of the 23rd by an agent. My order hasn't shipped yet. I'm pretty frustrated. I have screenshots of you wild like proof. Help me fix this please.

@DavidGuttag We’re really sorry about this. That’s not the experience we want for anyone, especially during the holidays. If you haven’t already, please DM us your order details so we can look into this and help make it right.

@landrew Feels like this is telling on yourself given all the issues @Mixbook is having properly fulfilling orders during what is probably the most important time of the year to get things right. #mixbookfails

Good enough is a mirage. It always descends into mediocrity. Great is far harder, but that reveals a truth: it takes sustained, disciplined effort to make a great organization. Everything else is a lie.

@Libby_Mascaro Libby, we’re really sorry about this. We understand how frustrating it is, especially with expedited orders. Please DM us your order number and order email so we can look into this and help make it right.

@landrew Hi Andrew! I see you are one of the founders of Mixbook. Do you have any idea what is going on with the majority of your orders right now? None of them are being shipped in the appropriate time. People are being charged for expedited shipping and they are not receiving items.

Creativity is a mindset not a skillset

@Patrique38 Hi Wilson, we’re really sorry for the frustration, especially with a birthday involved. We see your order has been delivered and shipping was refunded. Our support team has been in touch, and we’re here if you need anything else. 💜

@Mixbook I’m having the absolute worst experience with this company! No one is getting back to me with an update to my order! There’s no phone number to contact customer service and my book was needed for a birthday surprise which will be missed!!! My order 7498944

@Nash_Adina We’re really sorry this has been your experience, Nash. That’s not the care we aim for. If you’re open to it, please DM us your order details so we can look into this and follow up directly with you.

@Mixbook EPIC FAILURE by your company! Your “Customer Happiness” team lied to me twice regarding my delayed order and it’s impossible to speak with someone in America. Shame on this company.