TWMonte

Hey @VerizonSupport, this only happens on one channel (USA) and multiple restarts of the VMS and set-top device make it go away. Last time I contacted you about it, I had to swap out all the equipment. What now?

@VerizonSupport After spending several hours chatting with your fellow agents only to be told what was promised can’t and won’t be provided, I doubt a DM would have any effect. How about fulfilling the promises you make? Disappointing.

@MonteTw31373 Reliable service and transparent information are both crucial. It's important to us that you receive the assistance that you need. Please send us a Private Message, so we can take a further look into what's occurring. We're here for you 24/7, and happy to help! *Sarah

Hey @Verizon @VerizonSupport Are your CS agents trained to make promises you won’t keep? To resolve tech issue, your agent proposed an upgrade and plan change, I asked if I could pick up the hardware and your agent countered they’d change the tech visit to Jan. 2. 1/?

I’ve been on a continuous chat for hours where @Verizon agents are cycling me through different teams to resolve my issue but in reality it’s just buck passing. @VerizonSupport, is this how it’s supposed to be?

I’ve got screenshots to back me up. I would not have placed the order if I had to wait two weeks for a visit. Are your agents lying or is it policy to promise the moon to get the sale? 3/?

🚨FREE! 🚨 RT to be in the running for this Home Run Apple snow globe. These will never be restocked. the7line.com/blogs/the-7-li…