Mozillion

Worldwide news - our Global Travel eSIM is now available to buy in Spain, Germany, France, Canada, South Africa, Australia and the USA (in local currencies too) 🌎🌍🌏

New features now available on Mozillion. 📞 International calling 🌍 Global roaming 🖼️ MMS As always with Mozillion, you're in full control, so no surprise bills - simply login and load the Wallet with credit for use with out-of-bundle services.

@MrAdamGibbs Hi Adam - can you send us a DM on here with your email address so I can take a look.

@Mozilliondotcom How do I get a response from customer services please? Not getting anything back on multiple emails for 3 weeks now. Thanks

Platform upgrade: We are releasing an update to our network today to support the launch of new features coming later this month. The update may result in an short interruption of services for a few seconds, apologies in advance for any inconvenience this may cause.

@catintheroom Hi, so sorry for the delayed reply on here but yes, this is a simple plan change we can do for you - contact our Customer Team and we can get it sorted.

@Mozilliondotcom I got a 1 month 100gb plan I would really like to change to a 12 month contract so my monthly cost is lower is there a way I can move my plan or do I need to cancel the renewal of the 1 month plan & then take out a 12 month plan & I would like to keep my number

@BenjaminEHowe @bjblyth @PhlipGodfrey @1pMobile Yes you can via your Mozillion Dashboard (or we can do it for you).

@bjblyth @PhlipGodfrey @1pMobile Can you switch off voicemail with Mozillion?

@1pMobile Are you ever going to work as an eSIM service?

@molimo3 @Stayl525 @MartinSLewis @GMB Nice deal :) Thanks for sharing.

@Stayl525 @MartinSLewis @GMB 20GB more and £14 less a month. You’re welcome mozillion.com/?referral=eyJp…

Martin Lewis gives O2 & Ofcom both barrels after O2 hikes prices by more than it’d told customers & regulators do nowt to stop it! For full info and how to beat the rise see: moneysavingexpert.com/news/2025/10/o… Courtesy of @GMB

@smiffy_73 @MartinSLewis Thank you for joining Mozillion :)

@MartinSLewis I plumped for a Mozillion contract which I discovered on MSE as there's no increases over 24 month contract. £30 a month x 24. As it should be!

@whyfemalematter @MartinSLewis @leicesterliz @Ofcom Thank you for joining Mozillion :)

@MartinSLewis @leicesterliz @Ofcom Your highlighting this did me a favour. I was with O2 but have switched to Mozillion (which uses EE network). Was going to be paying £19 a month after the increase, now paying £4.50 for almost identical package. If O2 want to lose customers they're going the right way about it

Just had a good call with @LeicesterLiz about O2's price hike on a price hike, that makes a mockery of @Ofcom's rules. Its bad for consumers & now its broken the taboo if others follow suit could increase inflation! My 3 key suggestions were 1. Just scrap current rules and simply ban above inflation mid-contract price hikes. Banning inflation-linked hikes which is what Ofcom's done isn't the same (ie while you can't say we'll increase by inflation + 3%, but you can say we'll double your price!). O2s prices rises are 7% to 30% year on year, far more than they were for many under the old inflation linked hikes system. In the interim while that's looked at... 2. The current rule says if mobile, broadband & pay TV firms hike prices mid-contract by more than they said they would when people signed up, then customers have a right to leave penalty free. There are two problems with this... a. They ?deliberately? don't communicate it well so many miss it. They need to be made to put it in font 50 at the top of all communications. b. You have 30 days after notification to leave penalty free. Yet most people miss the notifications, it feels like junk. They only notice it when the price actually rises. So there should be two 30 days windows you can leave penalty free i) After notification ii) After the hike. 3. Firms should not be able to unilaterally decide to increase prices by more than they said at the start of the contract. If it is going to be allowed it should be only in emergencies (eg huge unexpected rise in underlying costs) and they should have to apply to Ofcom for permission to do it. -------------- I'm thankful to the Secretary of State for listening to me on this, and glad she was already up in arms about it too. She is going to investigate what can be done... PS If you're wondering why I say ban above inflation mid-contract price hikes, rather than ban all price hikes. Partly because I lobbied for changes for years on this, and there was huge reticence so I'm trying to come up with practical solutions that could be implemented. Plus as over two year contract costs can change, so if you ban any rises, then you risk firms over-inflating prices at contracts start as a provisional against possible cost increases over the contract period. So all in all no above inflation rises seems reasonable.

Heading abroad? Don't forget to pack your Mozillion Travel eSIM 🧳 ✅ One eSIM, 200+ countries ✅ 5G and 4G data ✅ Fast delivery, straight your phone

@garylilley88 Hi Gary, please send a direct message on here with your number or email so I can take a look.

@Mozilliondotcom any chance of some help at all please? Been calling for weeks now and emailed back 25/Aug/25 to cancel my data sim and still not had confirmation of this and I’ve been trying since 05/Aug/25 to get this done, like I say I’ll be back but need this cancelling now

@johnbowk Hi John, sorry to hear this. Please send a direct message on here so I can ask one of the team to take a look.

Do not use a company called Mozillion for mobile phones. I have been tryingnto sort out sim card and ported number as I have no service. They have no idea how to fix it. A month into the contract and no service. Abysmal customer service. @Mozilliondotcom

Top 5 most popular phones on Mozillion this week... 1. iPhone 16 2. Samsung Galaxy S25 3. Samsung Galaxy S25+ 4. Samsung Galaxy A56 5. iPhone 16 Pro

Going abroad this summer? ☀️ Mozillion’s SIM only plans include roaming in 41 EU destinations at no extra cost. Use your calls, texts and up to 25% of your monthly data allowance (or 25GB on unlimited and 500GB plans).

Just to update: Following a further fix on Friday 25/7 to the technical fault impacting voice calls, our network partner has been monitoring the situation since and services have been running as normal. We sincerely apologise for an inconvenience the issue caused.

We're aware of an issue affecting voice services and the network team are working hard to fix it as soon as possible. Data services are working normally. We're sorry for any inconvenience caused.

25/7/25: Some customers on Mozillion, EE, BT, Vodafone and other networks may still be experiencing call issues - the network engineers are working to resolve as soon as possible.

We are aware of our network partner experiencing a technical issue at the moment which is affecting some incoming and outgoing calls on Mozillion. Their engineers are working to resolve it asap. Sorry for any inconvenience caused.

Which is the most popular phone? 📱 Top 10 best-selling phones on Mozillion this week... 10. Samsung Galaxy A26 9. Google Pixel 9 8. iPhone 16 Plus 7. Samsung Galaxy A56 6. iPhone 15 5. Samsung S24 FE 4. iPhone 16 Pro 3. iPhone 16 2. Samsung S25 1. Samsung Galaxy S25 Ultra