Myles Davison

@itvMLshow Council Tax refunds - we successfully recovered £9k backdated to 1992 recently - thanks! Q: Council claims no interest is due though - is this true, legal and fair?

@UlsterBank_Help I’m just coming up to 90mins waiting on Cora to transfer me to a human to examine why a savings account still doesn’t appear to be open a week after my last contact to confirm details… What’s up?

@HMCTSgovuk @natalieharri What is ‘usual’? That’s the third call this week I’ve had to drop at 59 minutes before I start getting charged at 20p/min by my provider…

@natalieharri Hi Natalie, thanks for your tweet. During busy periods it may take longer than usual to get through to an agent and we're sorry for this. 1/2

@HMCTSgovuk How is best to contact yourselves? I have emailed, phoned (been on hold for hours), tried the webchat hundreds of times but nothing works. I sent in my probate application 17 weeks ago and have heard nothing, not even a confirmation. What is the best way to contact?

@HMCTSgovuk - what *is* going on with the Probate general enquiries line for non-practitioners. That’s 4hrs this week (including two 1hr calls at non-peak times) on hold with not even a queue counter…

@ThreeUKSupport Hi there - six months down the line from buying the data sim that was supposed to provide 200MB free a month, I’ve just tried to register it again and your system still says it’s ineligible. When (if ever) is this going to be fixed? Regards, Myles

@ThreeUKSupport Thanks Noor - I’ve just web-chatted to Alison. Teeny problem, Alison, the 1GB goodwill data *is* showing up with a one-month expiry as opposed to the indefinite term we discussed…

@ThreeUKSupport Hi I’m having trouble registering for the 200MB free data on a new PAYG data sim. Three.co.Uk/freedata says the SIM is ineligible despite the pack literature clearing saying it is! CS rep on webchat said I need to top-up (contrary to the literature)!?!

@ThreeUKSupport Hi there - two (further) months down the line and I thought I’d check to see if you’ve fixed the problem preventing my SIM registering for the 200MB a month free data. Appears not - the reg page still says my sim is invalid… What *is* going on?

@MylesDavison That's great to hear. Let us know if there's anything else we can help with. -Finn

@ThreeUKSupport Thanks for that - looks like they’ve managed to come up with an agreeable workaround (a goodwill cash credit that will fund data usage on an as-you-go basis). Our data reqs are v low so should tide us through nicely.

@MylesDavison We can at the very least raise a complaint for you over webchat, Myles. Pop through during opening hours bit.ly/3dOE3kB -Fraser

@ThreeUKSupport Ok - so I’ve bought a product that doesn’t yet live up to its advertised features and is currently inoperative. Can you please credit my account with some goodwill data in the meantime? Thanks.

@MylesDavison As soon as we have a fix, we'll provide a wider update, Myles. We're really sorry, but we don't have any new info right now -Fraser

@ThreeUKSupport OK, has this been fixed yet? My initial top-up data has expired overnight. We bought into this SIM specifically for the free monthly data allowance but currently have a dead card… :-(

@MylesDavison We don't have any updates as of yet, Myles. Sorry for any inconvenience whilst we're working on it -Kim

@PippaMusgrave1 @BorisJohnson What next? Bring back the workhouse?

@BorisJohnson Hello Boris. Weights and Measures Inspector here. Sorry to dispel your latest bit of kite flying. 1. The UK transferring to metric measures had bugger all to do with our EU membership. (1)

@ThreeUKSupport Hi @ThreeUKSupport - any news as to if this problem has been fixed yet? We’re halfway through the month and I’ll need the advertised free data allowance after month-end :-)

@MylesDavison We appreciate how frustrating this may be, Myles. We're working to have this sorted as quickly as we can -Charley

@ThreeUKSupport Great, thanks. The message about the SIMs needs to get out to the website chat CS reps by the way - the one I chatted with earlier swore blind that all I needed to do was fork out for a top-up (screenshots of transcript available…)

@ThreeUKSupport Thanks Kim - so can you confirm that this *will* be sorted and that you’ll workaround to provide the data somehow beyond the pre-paid first month? The free data was a key USP… Regards, Myles

@MylesDavison We're aware of an issue with the SIMs and our Technical Team are working to fix this, but don't have a date for when that'll be at the moment. They are trying to get to the bottom of this and get the SIMs working as normal again. Sorry for any inconvenience -Kim

@ThreeUKSupport Iain - this is the screen: The ‘get eligible sim’ link takes me back to the page I ordered it from a few days ago!

@MylesDavison Oh gosh, we're sorry there is issues registering, Myles. What error is this showing you when you try to register the SIM card? -Iain

@ThreeUKSupport Here you go, Charley. I’ve been through three.co.Uk/freedata but it said the SIM was ineligible.

@MylesDavison Hey Myles, that's not ideal. Can you please send us a picture of the pack you're referring to? We're keen to help -Charley

@Tesco Thanks Billy - there is actually a recycling label - “Lid widely recycled” but the colour contrast made it hard for me to find. It’s also quite a disappointment - the bottle is PET (type 1 plastic) which appears to be on the ‘easy’ recycle list and should be labelled as such.

@MylesDavison Hello. Thanks for getting in touch. I'm more than happy to double check this for you. Can you confirm which range you're querying using our website, to ensure I check the correct products: tesco.com/groceries/en-G…. I look forward to hearing back from you - Billy

@Tesco - #NotVeryGreta... you’ve repackaged you’re 100% Pressed fruit juice range with less plastic film but: a)omitted any recycling information and b)omitted the perforation that allowed you to remove the non-recyclable film from the bottle. Why?

@BBCTheOneShow @comicrelief A good endurance trick is a three-word mantra to repeat to yourself. I use “slow, steady, long” on endurance bike rides - slow and steady will get you a long way...

What keeps your motivated when the going gets tough? If you have any tips for the @comicrelief lot let us know below or email theoneshow@bbc.co.uk ⛰ #ReturnToKili