Diva Jen730

@AmazonHelp Yeah I will be deactivating prime and my account thanks for the no help I received

@MzJinx730 You're welcome. -Matt

@amazon I am very disappointed in your customer service your agents and supervisors have dealt with my issue in a very unprofessional manner I’ve been hung up on 4 times and none of them would provide me with their names or ID I am a prime member and now I will close my account

@AmazonHelp Thank you

@MzJinx730 Thanks for this update. We confirm we've received the information you submitted, and we'll be in touch with you shortly. -Matt

@AmazonHelp @Handle I resent the requested information

@MzJinx730 We're unable to verify we've received the information you submitted; we regret this inconvenience. Please resubmit, and be sure to include your Twitter @handle in the field provided, as that's what we'll use to locate your information later. -Matt

@AmazonHelp Thank you I have completed info through the link.

@MzJinx730 Thanks for that additional information. We'd like to look into this further with you. Please provide your account/order details and any other pertinent information at this link, and we'll get in touch with you: amzn.to/44aVp2L. -Matt

@AmazonHelp My package was damaged while out for delivery my order was paid for with a $20 courtesy credit due to an issue with a previous order I was told Amazon would make a one time exception and give me a new credit and none of agents will help I’ve been hung up on multiple times

@MzJinx730 We're sorry to hear about this poor experience with our service. Without disclosing confidential account information, can you let us know more about what prompted you contact us, and what information or options you received? -Matt

@AmazonHelp And I will be closing my Amazon account for good once this is resolved too many mishaps lately Amazon quality and customer care has gone down hill

@MzJinx730 Can you see any messages from the seller regarding this order here: amzn.to/3KqnhY4? -Tania

@amazon your customer service sucks and after being a prime member for over 10 years I will be closing my account your agents give false information and everyone says something different in regards to the same issue very very sad Amazon has gone down hill.

@AmazonHelp I am planning on filing a police report due to fraudulent and false information that was provided to me by 2 Amazon agents while the other 3 agents all said something different

@MzJinx730 We are very sorry to hear this. When you place an order with a seller, you can cancel the order from Your Account within 30 minutes. After 30 minutes, you can request a cancellation from the seller through Your Account by selecting Request cancellation. (1/2)

@AmazonHelp I did and was advised by amazons reps if the seller did not respond within 48hrs Amazon would proceed with the cancellation and refund but that did not happen different agents telling me different things some which was false information

@AmazonHelp The manager SL was very rude to me talking over me and everything

@MzJinx730 We are sorry to hear this. Without providing any personal or account information can you let us know what has happened? -Tania

@AmazonHelp I made a purchase from an outside seller that I wanted to cancel the same day I placed the order and I was told to contact the seller and if no response in 48 hours Amazon would cancel it he order and refund me well that didn’t happen and I was told something different today

Haven’t been on twitter in years not sure how this works help lol

Finally remembered my password lol

I don't wanna get used to this but I guess I have to

I want IHOP

@DollahDTC lol stfu I am not nosey