Na Yombi Campaign

Call our customer care line for any query #NaYombi

RDB politely reminds all licensed tourism entities operating in Rwanda to fulfill these requirements regarding safety and hygiene.

@Cyuxj @BankofKigali @RURA_RWANDA @BankofKigali could you reach out to your client @Cyuxj and clarify or explain the process /protocol of acquiring a service that he seeks. Murakoze !

@NaYombi @BankofKigali @RURA_RWANDA Unfortunately not. 😞

@BankofKigali why does someone has to come several times physical for a solution after fulfilling what is required to solve the problem?! cc: @RURA_RWANDA @NaYombi

@fhirwa @startimesrwanda @RwandaTV @RURA_RWANDA @ConsumerReports @adecorwanda @JC_Standards @startimesrwanda can you look into @fhirwa issue and assist him, you can handle your subscribers better than this. Hirwa give us feedback whether you have been assisted.

@startimesrwanda I'm still waiting for your feedback 3weeks now. I can't watch @RwandaTV. This number (0788 156 600) is no longer supportive. @RURA_RWANDA @NaYombi @ConsumerReports @adecorwanda @JC_Standards #StartimesDecoders

A hundred women in hospitality attended a training on customer service, the session was organised by @RDBrwanda and Emirates Academy for hospitality and Management. #Rwanda cnbcafrica.com/videos/2019/03…

@tresrwanda @TigoRwanda @airtelrw @RURA_RWANDA @RDBrwanda @Nkuwikorera Does this always happen ? If so, i think the service provider can do more than simply requesting to DM you. @airtelrw needs to look into it and fine tune customer follow up.

@TigoRwanda @airtelrw You always tell me to give you my number in DM, but now I never received any call to serve me. @RURA_RWANDA @NaYombi @RDBrwanda @Nkuwikorera.

@airtelrw @TigoRwanda For sure we are really bored by your internet services, it is too slow and we tried to call +270722123975 but there is no positive feedback. @RURA_RWANDA @RDBrwanda.

100 women tourism and hospitality professionals are today commencing a three-day training workshop by the @EmiratesAcademy in Nyamata, Bugesera District that aims to impart world class skills in tourism and hospitality. Read more on this here bit.ly/2HGpPm3

@Nkurangalphonse @RwandaHealth @RDBrwanda @DianeGashumba Kimwe n' izindi serivisi zose abaganga nabo ni abantu nk'abandi bakenera aka/ikiruhuko. Gusa nkuko byavuzwe gutanga amakuru kubatanga serivisi ni ngenzi kugirango bifashe abarwayi kwihangana. Mujye mubaza aho mubona bidasobanutse, kugirango babakire bikwiye.

Umuganga iyo afashe pause akabasiga ari we wabakiriye akagenda atanarebye results za tests yabasabye gukoresha harya ubundi aba abona mwe mwigeze mujya muri pause!!!!

@twarobert I think it would be polite to have talks with credit seekers in person, #SulfoRwanda not all service seekers (customers) have ill intentions. Service providers should be careful on how they sell their image to customers. First impression can make or break your business.

Imagine working hard ,saving day and night to reach your targetd service and as you are approaching the cashier to pay for the service @#sulfoRwandaindustries you find these 9 commandments😭😭.@NaYombi instead of a Thank you note for choosing them😭😭😭

Wishing you a joyous holiday season with peace & cheer in the New Year!

“We are going to train over 200 people per district. The trainees will include managers, receptionists, waiters, supervisors, housekeepers and cooks. We want to enhance their knowledge on what clients’ expect and how they can work seamlessly every day to meet customer needs.”

“We aim to double tourism revenues from USD 404 million in 2016 to USD 800 Million in 2024 and the only way we shall do this is by ensuring that our customer care is world class.”

The Head of the RDB Customer Care and Tourism Regulatory Division, Emmanuel Nsabimana, said: “Rwanda strongly believes quality service delivery is a key driver to not only the growth of tourism but the entire economy as well.”

The workshop is part of the two-week countrywide customer-care training for owners of hotels, restaurants, bars and nightclubs. It will conclude on 7, December and will benefit over 1,000 hospitality industry staff in Huye, Nyamagabe, Rusizi, Rubavu & Musanze districts.

RDB has today organized a customer care workshop in Muhanga, Southern Province aimed at improving service delivery standards in the hospitality sector in Muhanga District.

@EricMaxime @ArianeRugumaho @RDBrwanda Could you please give us more details and facts about the problem? you can send us a direct message. Thank you

@ArianeRugumaho Chineses restaurants, supermarkets, etc are really worse regarding the way they treat their employees. I have experienced the same thing one day from the chinese supermarket at CHIC building ,(behind Camellia). @RDBrwanda @NaYombi need to look into this. It is becoming too much

I personally stand for the fact that it is wrong to yell at employees in front of customers and I assist to these scenes in some Indian owned restaurants towards Rwandans and some Chinese shops. I have assisted to a painful scene in T2000 today😭

Great news! The mountain gorilla is no longer critically endangered! In the @IUCN Red List of Threatened Species that has been updated today the mountain gorilla is now listed as 'endangered' #VisitRwanda iucn.org/news/species/2…

Chilly Weather = #CoffeeWeather☕️ Get the Bourbon #TravelMug at any of our outlets, and keep it filled with #BourbonCoffee to stay warm! #BourbonExperience #Rwanda #RwOT

RDB CEO, Clare Akamanzi, participated in the Thought Leadership Discussion hosted at Buckingham Palace by Prince William, Duke of Cambridge yesterday.

@RURA_RWANDA @RwandaGender @MINISPOC @UmutoniNadine @RwandaMedia Who check radio content/messages? today's 'mungire inama' on @1023KISSFM by @SandrineISHEJA at around 7:30am was not appropriate especially for kids and teenagers!