Nadia Lee

@AmazonHelp I sent a response, but I also sent another email to escalate the matter. I've been trying to return the item since May 9. It's already May 13.

@NadiaLee We understand completely. However, we're unable to access accounts via social media, for your security. Please continue working with us via email, as that will allow us the access needed to take another look. -Sara

@AmazonHelp @amazon Is there a way you can have the UPS driver come back to pick up the item without me having to manually cancel and redo the refund request? For 2 days in a row, there was an issue with the UPS pickup.

@AmazonHelp I just received a response. The rep made a mess of it now, and charged me over $12 for return shipping on an item that isn't as described on the site.

Thank you for providing this additional information. We're sorry to hear you're experiencing an issue, using the link provided earlier. Here's a different link you can use to submit your details: amzn.to/42Sq1Y9. Our team will use the information submitted to escalate and investigate your concern further. A member of our team will respond with 12 hours. You can check for an email response in your Message Center here: amzn.to/NAMessageCenter. Please let us know when you've submitted your details. -Ronda

@AmazonHelp I just submitted my info. Thanks.

@AmazonHelp It says only the Amazon employee can use the link. I don't work for Amazon.

Hello! We're sorry to hear you're having an issue with a recent delivery and want to help any way we can. While we don't have account access via social media platforms, for security measures, we still want to ensure your concerns are fully addressed. We'd like the chance to take a closer look into this with you and have a member of our team, escalate your concern with real-time chat assistance. Please use the following link to reach out to us directly: amzn.to/4twshPq. Please note the link provided above will only be available for 1 hour. We're standing by to assist further. -Ronda

It shouldn't be this difficult to return an item to Amazon @AmazonHelp

Chicago @delta lounge is actually very nice and pleasant. Kudos to the lovely staff

Yasmin at the @Westin Ohare front desk is worth her weight in gold. Kudos to her helping me with 16 heavy boxes even tho it’s not her job. Super funny and sweet too @MBonvoyAssist

Staying at Westin. Nice room and check in but requests go ignored. Last night and this morning. Had to contact more than once but no action. Very disappointed @MBonvoyAssist

Hey @Delta if I need wheelchair service for my upcoming flight in early May how do I request it? I've never needed to, but my injury necessitates it. Thanks.

thanks @MBonvoyAssist Sent a quick note via DM

This has to be a glitch. For every concerto I want to buy in mp3 @amazon music won't let me buy the 1st movement, just the 2nd & 3rd.

Does a gift reservation look just like any other point redemption reservation when I get an email confirmation? I’m not going to be there but my husband will and I wanted to use points to put him up at a Marriott property @MBonvoyAssist

Is Marriott site down? @MBonvoyAssist

@MBonvoyAssist Message sent

@NadiaLee Hello Nadia, thank you for reaching out to us. If we can be of assistance please reach out to us via DM with more information, your Marriott Bonvoy number if you are a member and your email address.

why can’t my husband check in early before my arrival when both our names are on the reservation? 💀 @MBonvoyAssist @MarriottBonvoy

@AmazonHelp This is what was sent to me as NEW

@NadiaLee We are very sorry to hear wrong item was sent to you. You can always contact us directly here: amzn.to/NAContactUs. -Marija

Bought a new item from @amazon but they sent me a used item and says they can’t replace. No way to contact someone to make it right @AmazonHelp

@AmazonHelp Tried but there seems to be no way to talk to a person

@MBonvoyAssist is there an email address for Westin ohare? Thanks