Neal

@OctopusEnergy Credit where credit's due. When Octopus are made aware of an issue they are very quick to resolve. 🐙

@Neal_UK Hi Neal, I’m sorry we haven’t got things right here - I’ve spotted what’s happened and I’ll send you a DM now to get it sorted.

@OctopusEnergy your billing system seems to be going downhill. Not sure when you have over 5 years of readings with an average monthly bill of around £30 you can roll a dice and put an account into £1400 debit and then suggest quadrupling direct debit. Do better please!

@sciencegirl Anyone else imagining a wiley coyote with a pot of white paint?

In Zhuzhou, China, the world's first railless tram operates on virtual tracks, eliminating the need for physical rails.

@ceefaux You're back! I rarely see your tweets here. But I engage more with you on BS. Maybe pick one or the other and everyone who truly cares about you will find you on the other channel

We don't think we're controversial or nasty or anything, but recently it seems that we're getting hardly any likes, comments or any kind of engagement here. It could be that we aren't funny, but there's 14k following this account and 0.005% of them interested. Do we pack it in?

@gilescoren @limebike Why not wait until you're inside in the warm and dry to send a tweet rather than standing out in the rain for even longer?

@Boatdrinks This is just a balance. Show the statement with kWh usage and it may be easier to work out what's going on

This is bordering on criminal @OctopusEnergy - electric for a pensioner living alone in a one bedroom flat should not be this expensive - @ofgem please advise us on how to deal with this?

@DaleVince Why does Dale not know how a heat pump works, and why is he so keen to show off his lack of knowledge? Someone may suggest it's to dissuade those that don't know the facts, but hopefully it's not as simple as that.

The Times are wrong to claim heat pumps are miracles of science, denying the laws of thermodynamics - they’re just fridges working in reverse. The fundamental problem with heat pumps is not economics - that’s just how it manifests - it’s that they produce water at roughly half the temperature of a gas boiler. You need specialised radiators, or underfloor radiators - to heat a home with water at that temperature. Heat pumps are good technology being used in a bad way - most but not all of the time. For the vast majority of homes a heat pump alone is not enough, you’ll need to change at least your radiators...and have high levels of insulation - and still the promise of lower bills is a false one, the vast majority of the time. So essentially the problem with heat pumps is good tech being used in a bad way and under false economic pretences.

@SandyofSuffolk @mpeard Please start using your bin correctly. eastsuffolk.gov.uk/rubbish-recycl…

@mpeard They go in garden waste bin.

We've got 3 bins. One for garden waste including fruit and veg. One for recycling. One for anything else. We're about to get another 2. One for food waste. One for a different type of recycling. We never fill the 3 we've got. We never have food waste. There's no room behind our shed for more bins. They've cost millions, as have new lorries that will be needed. Waste of money, waste of space. Literally.

@LidlGB Hi there. I'm sure you're already aware, but could you flag the issue that the entrance mat in your new E.Grinstead store isn't wide enough/incorrectly positioned for the door positions and is causing several customers to slip on the adjacent tiles in wet weather.

@nick_advice No, cost of bills was my primary reason, as you know. But even removing that major reason and putting running costs on a level playing field, there are other benefits to householders and at the end of the day. It's odd that savings are being overlooked though.

Heat Quality is your comeback? Really? Heat QUALITY? The UK is being bled to death by leaders that hate the people they are leading, and your comeback to a government pushed financial disaster is heat quality? Neal, since heat pump installs are are roughly 700,000 units below the target, I give credit to your fellow Brits for allowing common sense and a history of stupid “green energy” boondoggle’s to guide them. To everyone who listens to Neal, my condolences. To everyone else, stockpile common parts for your boiler before they are outlawed (2035-ish).

Miliband’s a liar; official. A survey published in the Times of 1,000 heat pump owners shows 66% say it was MORE expensive to run than gas boilers. The heat pumps cost £13,200 to install with a taxpayer subsidy ( your money) of £7,500. No surprise the heat pumps were pricier - electricity is 4 times that of gas. Only 15% of respondents said the heat pumps were cheaper while 19% said the price was the same. The results from this survey ( and a 1,000 owners is meaningful) makes Miliband to be a liar as he claimed bills will come down. Either he’s lying or the owners are. Let’s face it he’s a Labour politician and it’s in his career interests to lie. The owners have no reason to tell untruths about their energy costs. It’s painful for them. This is a serious survey and a serious blow to heat pumps and Miliband. Don’t touch them until the costs cost down.

@nick_advice You're overlooking the quality of heat a heat pump gives. Much more consistent. So even if heat pumps were as expensive to run as gas, given the choice I'd still go for a heat pump. If you can get rid of gas in your house completely you remove the costly daily standing charge too

You should do yearly service, but I don’t know if it’s mandatory to maintain a warranty in the UK. Plus, boilers are inherently simpler than a heat pump system and last longer (or a lot longer) Let’s put it this way: For years you’ve been told that these complicated heat pump installs will save money and the world. Now even the GOVERNMENT shows the savings to be so small as to make it a non-viable investment from a cost standpoint. The only way they possibly make sense is to make Nat Gas so ungodly expensive that a HP looks like a cheaper alternative. Since your government clearly hates you, I do not dismiss that possibility.

@DaleVince Excuse my language, but this is poppycock.

There’s an enormous gulf between people's lived experiences of heat pumps and the claims being made by some energy companies and politicians. Heat pumps are being mis-sold and our new report shows why. thetimes.com/uk/environment…

@TheBardOfAnlaby Why not? Most heat pump users would look at the performance over a year? It's pointless focusing on just one season

@Neal_UK In a laboratory. Not in the real world with real end users.

@blazercarl One unit of energy in produces four units of energy out

@PlasFron @kelvmackenzie 400% efficiency, what does that even mean?

@TheBardOfAnlaby Efficiency is taken across the whole year to make it a fair comparison.

@PlasFron @kelvmackenzie SOMETIMES it runs at 400% efficiency. But mostly it runs at about 250% efficiency. Be honest.

@OthenAlan @PlasFron @kelvmackenzie You take the efficiency across the whole year, that way it is a fair comparison.

@PlasFron @kelvmackenzie Quite a few mistruths in one post: your ASHP only works at 400% efficiency in hot weather. In really cold it might even be under 100% due to mechanical losses outside. My new gas boiler runs at 98.6% efficiency - why wouldn’t it! Electricity isn’t artificially high priced.

@nick_advice And you don't need to service a gas boiler to maintain its warranty?

@kelvmackenzie Do not forget the mandatory annual inspection cost to keep your warranty in force, the more frequent replacement than a boiler system, and the large number of exclusions in the warranty.

@Simondarto @titchjames1 @kelvmackenzie Yeah, sounds like it's running constantly on immersion or back-up heater. It's a wonder they've not chosen to get it sorted before the winter.

@titchjames1 @kelvmackenzie That's 250 kWh per day consumption. How much did it used to be? This is equal to a constant load of 10.4 kW, so a continuous current of 47 A. It's like running an electric shower and kettle 24 hours per day. Get this checked by a sparky, there is something very wrong

@andrewclark80 @Carm296 @sainsburys But if your personal nectar price in your app is higher than the nectar price in store it will charge the higher personal nectar price due to their dodgy IT system.

@Carm296 @sainsburys This is on my app as we tweet

When your nectar special prices are more than the original... @sainsburys