Neha Bhatt

@AmazonHelp I request immediate resolution, pickup of the product, and processing of the appropriate refund without further delay

@Nehag25ten As mentioned earlier please wait till the end of day i.e 9PM for the order delivery. In case of any miss do keep us posted, and we'll help you. -Venu

@AmazonHelp visited today refused to collect the item. The broken product has been with me since delivery, and despite multiple follow-ups, the issue remains unresolved. Kindly let me know how many more days I am expected to keep this broken item at my premises.

@AmazonHelp As the replacement product was never delivered and was incorrectly updated as "Delivered," I contacted customer support and explained the entire situation. The customer care executive arranged a pickup for the broken product. However, the pickup executive who

@AmazonHelp @amazonIN Ok same has been removed request younto kindly assist in getting it resolved I have even sent the email but have got no response. As said will wait till today.

@Nehag25ten We're sorry to know that you haven't received your order yet it was marked as delivered. Please wait till the end of day i.e 9PM for the order delivery. In case of any miss do keep us posted, and we'll help you. Please don’t provide your order/account details as we consider them to be personal information. Our X page is visible to public. -Ram

@zeptocares replacement, or refund was provided. As a customer with children at home, this kind of careless handling of dairy products is unacceptable and raises serious food safety concerns.I request the following immediately: 1. Proper investigation into the delivery and handling process

@Nehag25ten Hi, Thank you for sharing the details. We’re reviewing your concern and will get back to you shortly. Please bear with us in the meantime.

@zeptocares that the product was within shelf life does not address the fact that the milk became unusable and unsafe for consumption when delivered.I had also immediately raised the complaint through chat support after delivery, but no meaningful resolution

@zeptocares My complaint was not about the milk curdled alone — the milk packets were spoiled/damaged at the time of delivery and were not delivered in proper chilled condition. Milk is a highly sensitive consumable product and requires safe temperature-controlled handling. Simply stating