Nehchal Singh

@Optus I genuinely believe this was an attempt to forcibly sell your modem. I will dm my account number. Feel free to look at the chat and call history. It was a regrettable decision to move to Optus

Hi Nehchal, it is disappointing to hear this has been your experience with porting your internet over to us and we do apologise. We have marked this as feedback for the onboarding team as we are always looking to improve our processes and customer experience. If you would like us to look into this for you please send us a DM with any reference numbers you have - Mary

@Optus Porting my internet to Optus has been painful at every step. The sign-up process felt archaic, and activation has been a nightmare. I’ve been on chats and calls with different people for almost 5 hours today with false promises along the way. Some of us have an actual job

@IndiGo6E unsure how to get any assistance from your customer service team. Struggling with my senior citizen parents’ luggage and wheelchair assistance. Chat feature doesn’t work and customer service is dishing out generic statements.