Neill Burton

@Ryanair as the worlds shitest airline, you never fail to disappoint! FR2537

@Ryanair there is already so many things wrong with this gate info! Not shown is that 10 mins after loading luggage for this 12 hour late flight, it was cancelled because the crew had ‘flown too much’ this shift! How not to run a business! Pathetic planning #ryanair

@Computacenter Massive congratulations in turning 40 CC! Amazing results based on a great culture and brilliant leadership. Very proud to have been part of your journey 🙏

Working in Cyber makes me aware of some of the most disturbing facts!

It’s this kind of community spirit that makes me proud to live in Hertfordshire facebook.com/1322343020/pos…

Super excited to be hosting the F5 Partner Awards this afternoon! On the back of such a challenging year we have enjoyed amazing success with our partners and learnt that being Human First is what matters. #f5partner #f5 #perfectpartnering #f5awards

@DanLaws7 Congratulations Dan! Great leadership and always human. A credit to our industry

So today we announced my transition out of the MD role at CDW.. 21 years since we rocked up at Kelway to sell a few toners and look where we are now! Not sure what comes next for me but it will be going some to get close to this! #taxifordan #cdw #cdw_uk

@pfcasey @HashiCorp Congrats Paul! Great evidence of the evolution of CC in this area

Delighted to be recognised as the @HashiCorp EMEA SI Reseller Partner of the Year this evening. Great work team!!

Suuuuper excited for our son, and budding foodie to be starting his first day in the fabulous, two Michelin star restaurant, @bibendumSW3 Just being in the presence of @claudebosi can be life changing for any wannabe chef! Good luck son and enjoy the ride! #cheflife #michelin

Super proud of my oldest daughters latest release. So much talent in such a tiny package! ❤️

Recent events show what companies put the customer first and which put their bottom line first! For instance, @eDreams selling Cancelled/Missed flight insurance during a pandemic with terms SPECIFICALLY excluding claims arising from a pandemic is one of those! #poorservice

@eDreams Nothing! Absolutely nothing!

@NeillBurton Hello Neill, We have escalated your case to the support department and asked them to manage it as a priority. My colleagues will get back to you to solve this problem as soon as possible. Thank you for your understanding, ^EH

@eDreams So I decided to test a statistical theory. Did you know that you are 32.5 times more likely to get through to your agents within 30 mins if you want to ‘buy or pay’ than if you have a problem with something you have ‘paid for’!! DM me if you want to help me #edreams

@eDreams I have. Lets hope this route for resolution is more efficient

@NeillBurton Hello Neill, Please can you send us your booking reference number by a DM so we can assist you? Many thanks, ^IS

@easyJet I am sure you are Courtney and thanks for responding. An indication of how many people are waiting ahead of me or the average wait time would be useful! Also removing the online chat function (something your agents can do from the comfort of their own homes) is poor

@NeillBurton The impact of the Covid-19 pandemic means we have reduced numbers in our call centre and due to this, we’re currently experiencing high call volumes. We're sorry for any inconvenience, but please keep trying. Courtney

Am now waiting to speak to an @easyJet agent about yet another cancelled flight for longer than the flight would of been!!! Is anyone actually employed there anymore? It took me 2 minutes to get through to @British_Airways and 2 more to resolve my issue! #badservice

@eDreams @eDreams_en You too my money in 2 minutes for a connecting flight. The first of which is now cancelled! How am I supposed to make the second one? Have now tried for 4 days to reach you. Any chance of a chat with a person rather than your unhelpful Bot?

I am listening and learning, and am very proud to be working for a company that is brave enough to lead in this journey.

@Gray0007 @whhtmidwives Nice one fella!! Congrats to you both