Next

Need help or have a question? This is the official customer service channel for Next 📲

@81HorneY Hi.  No, I'm sorry the dress is not available on our website.  Thanks.

@nextofficial this from Next next.co.uk/style/SU896310… Is this lace dress / long top from Next ?

@GurjSokhi45 Hi Gurj! Thanks for reaching out to us. I'm really sorry to hear about this. Would you mind sending us a DM with a few more details about your complaint? Also, could also share the date, time, store name, and any names involved. Thanks

@nextofficial hi I would like to make a very formal complaint in regards to the customer service experience one of the stores it's such a lovely place yet I felt as if the atmosphere was quite tense I think customer service needs to be looked at as it was quite disappointing.

@SpeakerJHasler @SpeakerJHasler

@nextofficial you have just yourself a customer over £35. Ellie at Bell Green has refused to exchange a faulty new item as it was not bought in her store. Why do you not give managers discretion not to resolve this kind of issue. She refused point blank to save a customer.

@SpeakerJHasler Hi James! I'm so sorry to hear this -  Could you please send us a DM with your email address, full name, postcode, and receipt details? We'd love to get this sorted out for you as quickly as possible. Thanks so much! 🙂️

@jolouedwards @jolouedwards

Awful service from @nextofficial. Item ordered over 2 weeks ago to be delivered & assembled today. Despite calls and assurances this would happen now unable to assemble but can deliver - agreed as urgently needed. Now a text saying it may not be delivered either!

@jolouedwards Hi,  Oh no, we're sorry to hear that. Could you please send us a DM with your email address, full name, postcode, and the order date? We'd love to help you get this sorted out. Thanks🙂️

@Bizibruja Hi. I'm sorry to hear this. Please send us a DM with your email address, full name, first line of your billing address and the dates you chose fo the delivery and collection along with the dates the courier came on, and we'll be able to look into that further for you. Thanks.

@nextofficial when you arrange a collection on a Tuesday or a particular day delivery WHY DO YOU DO WHAT YOU WANT!!! Evri driver very annoyed at this

@UHemingway17696 @UHemingway17696

@nextofficial all this packaging for four small bottles of nail varnish ordered at the same time. All came separately. Not good for the planet 🌎

@screenb303 @screenb303 Hi there! I am really sorry to hear about this! Could you please send us a direct message with your email address, full name, and postcode so we can assist you with this? Many thanks

@nextofficial I have just picked up some wine glasses on click and collect and 2 of the 4 are broken! Please can you refund? Many thanks

@elstoleno Hi there, I’m so sorry to see this. So that I can look into this for you, can you DM us the following please: 1) Your customer number or email address 2) Your full name 3) The first line of your billing address. Many thanks

@nextofficial hey, I ordered for collection but you’ve delayed my order two days. Can I change the order to collect in another store or for home delivery? I won’t be in this city after today.

@CraigSharp53594 Hi there, I am really sorry about this. Since this item was purchased in-store, they'll need proof of purchase to process a full refund. Only store staff can assist with this transaction as there is no record online. Sorry for the trouble! Kind regards

@nextofficial good evening to you! I bought a pair of trousers and they were not cheap,not that it matters what you pay,the seam has gone again on the second pair! I had the receipt but after the first exchange I can't find it and I want a refund this time please help! 🙏🙏

Need help or have a question? This is the official customer service channel for Next 📲

@NatalieT986226 @AldiUK @BandQ @IKEAUK @Argos_Online Hi Thanks for getting in touch and for your interest in our company.  We are not looking to extend our partnerships at the moment, but keep your eyes peeled for when we are!

Right, which one or you lovely lot needs a PR boost? I've got a bunch of overworked and under paid NHS nurses who have moved into a new building and need their outdoor space revamping: table, chairs, plants (no canoes plz @AldiUK ) @BandQ @IKEAUK @Argos_Online @nextofficial

@Tare_kh @Tare_kh Oh no, we're here to help! Could you please send us a DM with your email address, full name, and postcode? We’ll get right on it! Thanks

@Jopublick @Jopublick

@nextofficial There little more annoying about online shopping than be told "your item will arrive tomorrow by 1pm" and it doesn't actually arrive until 3 days later! Consider yourselves cancelled😂😏

@katemidd321 @katemidd321

@nextofficial hey Next! Is it possible to see this chair in person in store? next.co.uk/style/st440874… preferably, Liverpool/Speke/StHelens/Warrington. Thank you!

@katemidd321 @katemidd321 Thanks for your interest in this lovely Chair.  After checking, at present it's only available to view in our Gateshead Metro Centre Store

@Shaikh4914 @Shaikh4914 Hi, as Next is a UK brand any job opportunities in Inida is through agencies only. Thank you🙂️

@nextofficial Hi I am looking for the job so can you pls tell how I can give the interview for manager profile

@Shaikh4914 @Shaikh4914

@Shaikh4914 Hi.  All jobs are advertised on our website; careers.next.co.uk Thanks.

@CGarboid @CGarboid

@nextofficial I’ve sent you another private message. Can you please respond to me? Thank you.