Ninja Kitchen

@Fox1485 Hi Ian, sorry for the delay. We’ve now sent you a DM, please feel free to reply there so we can help further.

@NinjaKitchen that should have read, I have NOT received a DM from your UK team

@Fox1485 We see our UK team sent you a DM regarding this.

@NinjaKitchen any chance you can help?

@Fox1485 Could you please send us a private message? That way, we can share a direct link to contact our UK support team, who will be happy to assist you further.

@NinjaKitchen In the UK

@NinjaKitchen hi you cancelled my order and when I called was told I'd get a 25% off code, also have this in email.....but still waiting? #customerservice

@torimariemurphy Hi Tori, we're truly disappointed to hear about your experience with the Creami. We understand your concerns when it catches on fire, and we'd like to look into this matter further. Can you kindly send us a DM with the model number and the details of how it occurred?

Now why did my ninja creami CATCH ON FIRE @NinjaKitchen

@cookingwit8301 Hello there, we understand how frustrating this must be. Waiting nearly two weeks and experiencing the same issue with your Ninja Luxe Café isn’t the experience we aim to provide. We’ve sent you a DM to help get this resolved.

Its been almost 2 weeks tgat I sent an email and i called @NinjaKitchen about this defective ninja luxe cafe making same noise of the previous 6 they sent and no answer from @NinjaKitchen all i get we working on it and still nothing

@SagittariusKCM3 We’ve reached out via direct message to assist you further.

@NinjaKitchen Hello so I don’t know when I go to make a slushy my machine turns off idk how to work it completely so I stop because o don’t want to mess it up anymore

@NinjaKitchen hello I have a question

@alexisbelon Hi Alexis, we apologize for the delay in response. If you'd prefer live assistance, we recommend contacting our Ninja support team for further assistance at 1-800-365-0135, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET.

@NinjaKitchen I have reached out on IG to no avail. Is this a bot?

On Feb 25 I posted this video of the @NinjaKitchen single serve coffee machine because I was so excited and tell me why it already stopped working? Between my air fryer, blender and this… why do I try with them anymore?

@alexisbelon Thanks for letting us know. Since you’re unable to message us here, please reach out to our Ninja team on Instagram or Facebook using the links below, and we'll follow up with you as soon as possible. Facebook: facebook.com/ninjakitchen Instagram: instagram.com/ninjakitchen

@NinjaKitchen DM failed

@henrypa45281380 @AmazonHelp We completely understand your concern regarding your order, and we're truly sorry that this happened. However, for further investigation, we kindly recommend reaching out to Amazon’s customer service team again, as they’ll be best equipped to assist with order‑specific details.

@AmazonHelp @NinjaKitchen @AmazonHelp I’ve already contacted support and was denied due to forwarding policies. However, the delivery proof does not match the item and the warehouse confirmed non-receipt. There is no valid confirmation of delivery. Can this be escalated for a manual review?

.@AmazonHelp & @NinjaKitchen I need an executive review for Order #112-6249775-0189844. Amazon marked it as delivered, but the photo shows a tiny box that is NOT my $500 Ninja appliance. Standard support is ignoring this clear physical evidence. Please help! 📦❌

@henrypa45281380 @AmazonHelp Hi Henry, thank you for reaching out. We understand how frustrating this must be. Since the order was placed through Amazon, we kindly ask that you contact Amazon Customer Service so they can review the delivery details and assist further.

@AplinSimone @NinjaKitchenUK Hey Simone, thank you for reaching out. We strive to learn from our customers to create products that cater to your preferences. We’ll definitely share this with our product development team for future considerations.

@NinjaKitchen & @NinjaKitchenUK when are you gonna give us a standalone rice cooker??

@mhp1604 Hi Mariela, thank you for taking the time to notify us of your experience. We truly apologize for the portafilter error with your new Luxe. This doesn't sound right, and we'd love to help. Could you kindly send us a private message with further details so we can look into this?

Very frustrating experience with @NinjaKitchen. A defective Ninja Luxe Café ES601 (persistent “Install the portafilter” error) has been fully documented, yet support refuses to assist due to purchase location — even for a new unit. Even worse, I was repeatedly redirected to the same email with no resolution. Not the customer experience I expected. Ticket #24334923

@CerrilloJoy Hey Joy, we've sent you a private message to further assist.

@NinjaKitchen I did a warranty claim two months ago, it was approved and I still waiting for a answer, can you help me?

@JTiemstra09 Hi there, we’re so sorry to hear you’re having trouble with your Thirsti, especially after already descaling and cleaning it. We know how frustrating that can be. Please send us a private message with your details so we can take a closer look and assist you further.

@NinjaKitchen have an original thirsti about 2 years old. One side doesnt push out any syrup flavoring or its very light even with the sweeter option chosen. Have descaled and cleaned but still having this issue. How to fix/troubleshoot?

@LgMaiu @fogondpalo ¡Muchas gracias por tu interés en la Ninja Crispi Pro! 😊 Puedes verla en nuestro sitio web y consultar el precio aquí: sharkninja.com/ninja-crispi-p…

@fogondpalo @NinjaKitchen Ay la quiero pero cuanto saldrá?

Como es la nueva Freidora de Aire de @NinjaKitchen El Ninja Crispi Pro.

@ChristoforoC Hi Christoforo, please send us a private message with a bit more detail about your Ninja unit so we can look into this for you.

Hi @NinjaKitchen, I'm in Ecuador and I need to make a manteinance of my ninja product. Is there any place where I can take it?

@LinceAerian Hello Mathieu, we're deeply sorry that you're having trouble cleaning your WoodFire Grill due to its design. We'd be sure to share your feedback with our team to improve future products. Please send us a private message if you'd like to speak with us further.

Hey @NinjaKitchen the next iteraction of the woodfire, please fill those gap as a shell like the rest of the exterior... It's really a hassle to clean the feets when the fat leaks.