Ninja Kitchen

@NickPenaAlvarez We recognize how much effort you've already put into getting this resolved, and we appreciate you taking the time to share your experience. Your feedback is important to us, and we'll be sure to pass it along to our team for review and improvement.

@NinjaKitchen I have been in touch with them, totally pointless. As with this entire replacement debacle, I have to now contact Purolator and deal with this myself. Ninja should focus on developing their customer service, supply chain and inventory management and take a break on kitchen stuff

What started as a broken milk jug handle for my coffee machine has morphed into the most wasteful and unsustainable replacement. @ninjakitchen / @ninjakitchencanada has requested that I cut the cable on a coffee machine only a few months old and they will ship me a whole new one.

@NickPenaAlvarez We understand how disappointing that must be, especially after noticing the replacement was scheduled to be shipped to the wrong address. We can see that you're in contact with our team via email. We appreciate your patience while this is being reviewed and worked on.

@NinjaKitchen @NinjaKitchen once again, just lacking hard in process. I got my email notification that my new coffee machine was being shipped, but to the wrong address. Another great example and poor customer service and process checks.

@MissChevious44 Hi! We're sorry to hear you're having trouble with the portafilter. Could you send us a DM with the model number of your unit? We'd like to take a closer look and see how we can help.

@NinjaKitchen I have the luxe cafe espresso/coffemaker. The portafilter is beyond hard to use. It takes great effort to put it on and off. I have tried all the tricks listed but using it shouldn’t be this hard. Any help before I dump it?

@NickPenaAlvarez Hi Nick, we understand your concerns, especially when the issue started with a small part. As part of our warranty process, units may need to be disabled before a replacement can be issued. We appreciate your feedback and will share it with our team.

@NinjaKitchen This old coffee machine could have been donated to goodwill, habitat for humanity or similar to help a good cause. Now it goes to the landfill.

@imken24 We'd recommend checking out our troubleshooting guide here: 🔗 support.sharkninja.com/article/FS300-… It walks through the most common causes and solutions. If the steps don't resolve the issue, please follow the directions at the end of the guide for further assistance.

@NinjaKitchen I’m sorry, I forgot to include the picture.

@NinjaKitchen can you explain why my sushi machine keeps stopping? There is no alcohol in it, and there can’t be a lack of sugar in this… It’s on a flat countertop with space all around and nothing else plugged in near it.

@imken24 We understand your concern, Ken, and we'd like to help get to the bottom of it. Could you let us know the model number of your unit? That will help us provide the most accurate troubleshooting information and take a closer look at what's going on.

@NinjaKitchen Let’s not pretend this is a unique situation. There are sites and groups across social media asking this question and the only answers are “too much alcohol” or “not enough sugar.” Solve this in public so others with the same issue can see, not in private.

@PanteraBigotuda Gracias por la confirmación. Nos alegra mucho saber que su paquete está en camino y que el asunto se ha resuelto. Agradecemos su paciencia y comprensión; que tenga un excelente resto del día

@NinjaKitchen @Cacaolat @saherrer Gracias, pero por lo que nos han dicho esta mañana parece que ya está todo en camino y esperamos el paquete esta semana

@Cacaolat @NinjaKitchen Os escribo pq el día 8 de este mes @saherrer ganó vuestro sorteo de Instagram de una Ninja SLUSHi . Han pasado 21 días desde entonces y 10 desde la ultima comunicación y no sabemos nada del tema. Podríais decirnos algo al respecto?? Gracias

@ContreKams Bonjour Kamel, merci pour votre message. Nos produits sont conçus pour des régions spécifiques, donc pas d’échange/reprise pour un achat à l’étranger. Nous déconseillons aussi les transformateurs. N’hésitez pas si vous souhaitez de l’aide pour un modèle EU (230 V). 😊

@NinjaKitchen Bonjour, j’ai acheté un Ninja Air Fryer au Mexique en février 2025. Je vis désormais en France et dois l’utiliser via un transformateur 230 V / 120 V. Proposez-vous un échange commercial, avoir ou offre de reprise vers modèle européen équivalent ? Facture dispo.

@AnnetteSierra38 We're truly sorry to hear about your experience. Please send us a DM, so we can look into this further.

@NinjaKitchen Buying this brand is a waste of money; they don't honor the manufacturer's 1-year warranty. I've sent 11 emails and made 7 phone calls, but they never respond. #NinjaKitchen

SharkNinja recall: “Foodi” OP300-series cookers in the US and Canada to replace pressure-cooking lid. Consumers have reported that the lid can be opened while unit is pressurized, which could allow hot contents to escape and result in severe burns bit.ly/3Sg2TgB

@BrittanyErwin Hi Brittany, we’ve reached out via direct message to assist you further.

@NinjaKitchen has the worst customer service. I bought an almost $900 espresso machine last April (so 1 year and 2 months ago) and it has stopped dispensing water and I can’t get a reply from your email support.

@ZekeDMS @InstantPot Hey there Zeke! Kindly send us a DM so we can assist further 😄

@InstantPot Still no response, I'm officially done with @instsntpot. @ninjakitchen, what do you recommend for an air fryer/toaster oven? let's say 14x14 interior, height not a concern? Around 200 dollars?

Not long ago, @InstantPot had a reputation for quality products that lasted, and were worth the price. The last three things I've gotten from them have conveniently all lasted 13-15 months. Right after the warranty expires, when the company very eagerly washes their hands of it.

@mudaserelahi Hi there, thank you for taking the time to reach out to us. We kindly recommend contacting our UK team privately for further assistance. Please use this link here: x.com/NinjaKitchenUK

@NinjaKitchen you have made a mistake lux pro is 549 and it was sold to me for 699. This is a joke you should give it to me for that price

@Desokeeffe1 Hi Des, we’re sorry to hear about your experience. We understand how frustrating that must be. For the best support with options available in Ireland, we recommend reaching out to our Ireland Instagram team: instagram.com/ninjakitchenie

@NinjaKitchen. I won’t be buying any more ninja products as I have just discovered you don’t support the supply of spare parts into the Irish market. I need part rhs drawer for AF400UK and I was told by your agent to google it. I do know ninja supply the uk and all eu except irel

@riboe_kent Hi there, we’re really sorry to see this and appreciate you bringing it to our attention. We’ll be sure to share this feedback with our product team.

@NinjaKitchen hey champs, can you round the sides/edges of this gap here as it cuts my fingers every time I lift the container..?

@Jazzy72147237 We understand the confusion around the warranty process, but it does require a photo of the power cord being cut in order to proceed with the replacement.

@NinjaKitchen SERIOUSLY!!!!

@Jazzy72147237 To look into this for you, please feel free to send us a private message with your full name and email address.

@NinjaKitchen I am NOT ok with this ! I’m not cutting the elect cord and replacing this !! I’m not comfortable with this !! This is so bizarre on how to get my system fixed it’s onot 4 months old ! I NEED HELP

@NinjaKitchen Beware! @ ninja Purchased an item “coffee pot system but after 4 months coffee system stop keeping coffee HOT !! Contacted customer service!! Want me to cut cord and take picture and send to me a replace and fix myself ? So disappointed How is this a warranty ??

@jorgeferes Hi Jorge, we’re really sorry to hear about your experience. That’s not the level of service we aim to provide, especially for a loyal customer. We appreciate you sharing your ticket number. Please send us a DM so we can take a closer look and help get this resolved.

I'm a loyal customer and this has been handled poorly. I expect a real resolution: same model, true equivalent, or refund. Ticket #24644599. Anyone else had similar experiences with @NinjaKitchen warranty support?

@NinjaKitchen @SharkNinja I need to share my experience with your Canada support team. Ticket #24644599. My Ninja Foodi OL601C had an issue. Your team confirmed a replacement and asked me to cut the power cord as proof. I did. The unit is now unusable.