Novartis

@sharmajika_son Dear Sharma ji ka ladka, Thank you for your enquiry. We recommend you contact our local office in India by phone at +91 22 50243000 or +91 40 6758 1000. For additional contact information, visit this page:novartis.com/in-en/about/in… Kind regards, Novartis Community Manager

Dear Novartis, my doctor prescribed your medicine for my mother’s cancer treatment, but it is very expensive for us. Is there any patient assistance, compassionate access, or discount support available in India? @NovartisIndia @Novartis @NovartisCancer @NovartisFDN @NovartisNews

#Investors: Novartis delivered strong growth in priority brands and recent launches during Q1 2026, while US generic erosion weighed on results as expected. We remain on track to deliver our full year guidance. Press release: go.novartis.social/4cCsrje IR Webcast: go.novartis.social/4cL7uBm #NVSQ126 $NVS $NOVN

#NVSQ126 Novartis social media posts on Q1 2026 results contain forward-looking statements. Such forward-looking statements are subject to significant known and unknown risks and uncertainties. Visit our website for more information. #NVSQ126 Novartis social media posts on Q1 2026 contain non-IFRS measures. An explanation of non-IFRS measures is available on our website Novartis quarterly financial results | Novartis. $NVS $NOVN

On Tuesday, April 28, Novartis will announce its Q1 2026 results. Register to listen here: novartis.social/6017vGJTc #NovartisNews $NVS $NOVN #NVSQ126

@JaniceDean Hi Janice, we’re really sorry to hear what you’re going through. Could you please follow & DM us to share your email or contact information so we can follow up directly?

Preparing myself for another day of fighting for my MS drugs. The system is set up to fail us. @Novartis

@minieb1 @minieb1 Thanks for reaching out. We take product safety seriously and would like to know more about your circumstances. Please provide your contact info and social media username to usdrugsafety.operations@novartis.com so we can follow up.

@RFKJr_Official @DHCS_CA @Novartis @cvspharmacy @CVSHealth so explain to me how come I have to pay $2,000 for brand-name Entresto in California, but if I lived in any other 49 states, it would be $10 with a coupon. 😡This is a great product and the generic makes me so sick.🤮

@SumitUrge @SumitUrge We saw your tweet. We are sorry to hear about your experience. Please provide your contact info and social media username to complaints.hub_india@novartis.com so we can follow up.

Serious Quality Concern @NovartisIndia @Novartis Facing a recurring issue with Travoprost eye drops — the bottle lasts a day. happened multiple times. One purchase via Netmeds & another from a local medical store. Earlier, a similar eye drop lasted a week #EyeCare #QualityIssue

Dear @haryowibowo87, Thank you for your enquiry. For product related information we recommend you contact our local office in Indonesia by phone at +62 21 3048 0600. For additional contact information, visit this page: novartis.com/id-en/about/no…. The local team will follow up with you directly once you contact them. Kind regards, Novartis Community Manager

@Novartis Kindly please Novartis HQ make a coordination with Novartis Indonesia regarding my question and requirement above. I think there is a miscom between Novartis HQ and Novartis Indonesis. Note : there are still togretol CR Stock in your Distributor but ED in May 2026. I am waiting.

@Novartis Hi Novartis... why recently I felt difficult to find TOGRETOL CR 200 mg. I tried at Aji Waras Jkt, Roxy Jkt and other... empty ... if there is available with ED in May 2026. Please help

@SukhbirRangi Hi @SukhbirRangi, Thank you for your message. We recommend you contact our local office near you for more information. For information on how to contact Novartis country offices, visit this page: novartis.com/our-company/co… Kind regards, Novartis Community Manager

@Novartis @kamaldshah how do we reach your company advocate life-changing RX in phase 3 stress importance for the AHUS community waiting for ipatacopan how can we make our voices heard ? there has not been much movement for patients that want to make the switch from infusions

@ucpotracasudnus Dear Acar, Thank you for your message. Kindly note Sandoz is no longer a Novartis division. Please contact Sandoz by following this link: sandoz-pharmaceuticals.ch/de/contact-us Kind regards, Novartis Community Manager

@Novartis I would like to obtain Sandoz Calcium C from your company. It hasn't been sold in Türkiye for a year. How can I purchase it through online shopping from abroad? Can your company assist me?

#NVSQ425 Novartis social media posts on Q4 and Full-Year 2025 results contain forward-looking statements. Such forward-looking statements are subject to significant known and unknown risks and uncertainties. Visit our website for more information. #NVSQ425 Novartis social media posts on Q4 and Full-Year 2025 contain non-IFRS measures. An explanation of non-IFRS measures is available on our website Novartis quarterly financial results | Novartis. $NVS $NOVN

@nhoqueiro @nhoqueiro We saw your tweet. We are sorry to hear about your experience. Please provide your contact info and social media username to sic.novartis@novartis.com so we can follow up.

@welmelo @teamnovonordisk O mesmo aconteceu comigo com a @Novartis e a caneta Cosentyx. Ao tirar a aplicação após a agulha não retrair, ela cuspiu medicamento. A resposta foi "nenhuma irregularidade ou desvio que pudesse estar relacionado à esta reclamação foi encontrado."

Minha sogra comprou uma caneta de verificação e controle do diabetes da @teamnovonordisk. A caneta apresentou sérios problemas durante as utilizações, isso em menos de 2 meses de uso. Então entramos em contato com a fabricante, que pediu a caneta para testes; caneta caríssima, diga-se de passagem. Retiraram a caneta e enviaram para a Dinamarca e agora devolveram um laudo unilateral dizendo que estava em perfeitas condições de uso e aplicação. E sabe o que é mais interessante, @mjspgov, @govbr ? eles não devolvem a caneta e nem o valor gasto, acredita?

Dear Carlos G Yescas Solis, Thank you for reaching out about your baby - we understand your desire to seek treatment urgently for him. We care about every patient in need of treatment, and we recognize the burden and emotional toll that spinal muscular atrophy (SMA) may have on families. Due to regulatory restraints, all enquiries regarding access to treatment with Onasemnogene Abeparvovec (Zolgensma) need to be submitted to your local Medical Information team directly at novartis.com/patients-and-c… or novartis.com. Thank you once again for reaching out to us. Yours sincerely, Novartis Community Manager

@Novartis Somos la familia Solís Durán. Ian fue diagnosticado con AME tipo 2, una enfermedad genética que debilita sus músculos progresivamente. Existe Cura pero. Te compartimos su historia: 👉bit.ly/4788Fcb Te compartimos su gofundme 👉bit.ly/41fzyY7

#Investors: Novartis delivered high single-digit sales growth, achieved 40% core margin and further advanced the pipeline in 2025 Press release: go.novartis.social/3ZTwccA IR Webcast: go.novartis.social/4aaJF4D #NVSQ425

Dear Cristina navarro, Thank you for your message. We recommend that you consult your physician about your interest in clinical trials. For general information about Novartis clinical trials you can visit: novartisclinicaltrials.com/TrialConnectWe… or clinicaltrials.gov Kind regards, Novartis Community Manager

@Novartis Hay ensaños clinicos para la miastenia gravis en latinoamerica?

@GMJelly1024 Hi @GMJelly1024, Thank you for your message. Please let us know which country you are in so we can help connect you to the right resource. Kind Regards, Novartis Community Manager

@Novartis thanks for being a real piece of shit company. Penalizing law abiding citizens for having health care. Who in the world can afford $1100/mo for a drug. Its also really nice to hear that it would be covered by your payment assistance if I didnt have ins. GO FUCK YOURSLEF

@Yerramsetty666 @NovartisScience @NovartisMedical Thank you for reaching out. While we can’t discuss specific patient circumstances for privacy reasons, we recommend you contact our EMEA Medical Information team at medinfoemea.gtx@novartis.com to learn about all applicable support & resources available.

I am personally reaching out to @Novartis and @NovartisIndia with a humble humanitarian request. Baby Punarvika is suffering from Spinal Muscular Atrophy (SMA) — a rare genetic disease that slowly takes away a child’s ability to move, swallow and breathe. Her only chance is a one-time gene therapy injection (Zolgensma). Across society, people are trying to raise ₹16–17 crore through donations to purchase this medicine and give her a chance to live. But this amount is beyond what a normal lower-middle-class family and public support can realistically arrange in time. As a global healthcare company that has saved many children worldwide, we sincerely request you to kindly review Punarvika’s case under humanitarian or managed access support and consider helping this child with treatment. Your compassion can give her not just treatment, but a full life. One chance can save her entire life. Please consider this request 🙏 #NovartisForPunarvika #SavePunarvika #RightToLive #SMAWarrior #GeneTherapy #HopeForPunarvika

@gopalmadan1085 @gopalmadan1085 We saw your tweet. We are sorry to hear about your experience. Please provide your contact info and social media username to complaints.hub_india@novartis.com so we can follow up.

@NovartisIndia are you not ashamed to sell ED, mfd more than a year back ? Feb 26 medicine sold mfd Nov 24. Shows no market for your products ! @Novartis

@CaliInKansas We're so glad this resonates with you! Discover more at Relaxitsabloodtest.com.

Didn’t have @Novartis down on the bingo card to have the funniest commercial #tightend

@cagirl80 Prostate health is so important, and we’re glad to see that others agree. Learn more at Relaxitsabloodtest.com.

OMG. The prostrate cancer screening commercial! 🤪 Funny. Nice job @Novartis #SuperBowl

@JeromeAdamsMD We're happy to hear it! Learn more at Relaxitsabloodtest.com.

Well done @Novartis! 👍🏽 #relaxyourtightend #SuperBowl #prostatecancer