O2 Problems

@O2 @Rich_J_Hill We'd recommend you leave. No point paying a premium for poor service and unhelpful customer services.

@O2 no, the escalation department are apparently calling my wife 'some time in the next 3 days'. Great service for a 10yr customer.

@O2 @gerryjmurray all classic O2 customer service. It's what the company pride themselves on. We'd recommend a call to Vodafone. #O2Problems

@zimber13 classic game of hot potato from O2 social media team #O2Problems

@SarahNextModels @O2 try ComplaintReviewSerice@o2.com they aim to reply with 7 working days but don't. Hold your breath #O2Problems

@MH_OLOL this is because the company can't cope with the amount of people having to complain about their poor service. #O2Problems

@ItsGennaAlTai we think most people do due their frustration! Really not a great company in our experience.

@ItsGennaAlTai the social media team won't help. There's little point to their existence. Try ComplaintReviewService@O2.com.

@linziferd you could try going into a store but judging by similar problems experienced by other users they don't help either. Typical #O2

@Aaron_Lee_Willi complaintreviewservice@O2.com. I believe their current reply time is 7 working days. Not a quick fix but nothing at #O2 is.

@taz3677 "like for like" loan phones don't exist for O2 so they NEVER gurantee one.

@mcdeee_ typical social media team blooper!.

20 minutes in queue to talk to someone about an upgrade. Not a great incentive to get me stay @O2.

@jakepjohnson you'll be waiting a long time for them to call you. We'd recommend making that call to Vodafone instead.

@Bexy82Bexi that's not too dissimilar from the phones #O2 provide as replacements when they take your smart phone in for repairs.

@Aaron_Lee_Willi unsurprising that you didn't have a repsonse. The social media team won't help. Email the complaint review service instead

@snape_mark there's no point responding to their questions as they'll simply say "we hope you get it sorted soon" assholes.

@O2 awful customer service and have been a customer over 15 years! Probably not for much longer.