OnTrac Help

@HeatherSkinner_ We sincerely apologize for this experience. It looks like you have submitted a request through our website, and we are investigating this issue further with your local delivery team. As soon as further information has been received we will contact you with updates. Thank you.

@HeatherSkinner_ Hi, I'm sorry this was your experience. I'd like to help. Please DM us your tracking #/issue here, so we can look into this further: twitter.com/messages/compo… - Thank you.

@kylelocks1 Hi, I'm sorry this was your experience. I'd like to help. Please DM us your tracking #/issue here, so we can look into this further: twitter.com/messages/compo… - Thank you.

@OnTrac_Shipping has to be the worst shipping service out there I really hope nothing I order ever ships with you again. Gotta love an AI system being the only form of communication. Package moving between two locations 30 miles away for a a week. Terrible company @OnTracHelp

@lmoney86 I’m sorry for this experience and I’m happy to help. I appreciate your patience while I take a moment to review this case.

@OnTracHelp You did nothing. I had Macy’s refund me what your employees stole. Your company is garbage and you hire garbage people.

Hey @OnTracHelp @OnTrac_Shipping I hope one of you employees is enjoying my package they stole from me. You scanned in my package in 2 different OnTrac facilitites and then poof, it was magically lost. then you tried to blame the company i bought the product from. lame

@smoTree Hi, I'm sorry this was your experience. I'd like to help. Please DM us your tracking #/issue here, so we can look into this further: twitter.com/messages/compo… - Thank you.

@OnTracHelp I placed a delivery order on the Levi’s website, but I made a mistake when entering the address and provided the wrong one. What can I do now?

@burneracc_2003 Hi, I'm sorry this was your experience. I'd like to help. Please DM us your tracking #/issue here, so we can look into this further: twitter.com/messages/compo… - Thank you.

Today and always, we honor all those we lost in the 9/11 terror attacks on our country. We will #NeverForget.

@lmoney86 Hi, I'm sorry this was your experience. I'd like to help. Please DM us your tracking #/issue here, so we can look into this further: twitter.com/messages/compo… - Thank you.

@lardigras @OnTracHelp @OnTrac_Shipping They did this same crap to me too.

@JoeMama78731 Hi, I'm sorry this was your experience. Please DM us your tracking #/issue here, so we can look into this further: twitter.com/messages/compo… - Thank you.

@JoHansen927 @OnTracHelp @AskTarget @Target shipped my ps5 with this 2nd rate @OnTrac_Shipping to save a buck. Kids Xmas ruined. Signed by some made up name likely stolen by minimum wage loser seasonal driver. What does multibillion $ corp @target say? Too bad so sad take it up with your bank

@OnTracHelp Why do companies use you? What is your delivery track record? If I knew OnTrac were the delivery company I would’ve cancelled the order. Packaging should be in standard brown, no sender logo packaging! Once again, order was delivered but not to my house and no photo!

@samthing_nice I do apologize about this experience. Please DM us for further assistance. Thank you.

@OnTracHelp I’m not interested in your automatic messages. Thanks, but no thanks. Again, @suviefood if you’re reading this, unfortunately you’re going to lose my business.

@OnTracHelp, not having an actual customer service department and a live person to talk to is going to end up having @suviefood lose my business I’m afraid.

@samthing_nice Hi, I'm sorry this was your experience. I'd like to help. Please DM us your tracking #/issue here, so we can look into this further: twitter.com/messages/compo… -

@OnTracHelp Unless you can provide me with a phone number for someone I can talk to, I’m afraid there’s nothing else to do to help me.

@JoHansen927 Hi, I'm sorry this was your experience. I'd like to help. Please DM us your tracking #/issue here, so we can look into this further: twitter.com/messages/compo… - Thank you.

@OnTracHelp I’ve reported it and obtained a claim number. Same response: Our facility has completed the investigation. If the package has not yet been received, please contact your seller for further assistance. Merry Christmas to the person wearing new panties from Victoria’s Secret!

@adayinhercloset Hi, I'm sorry this was your experience. I'd like to help. Please DM us your tracking #/issue here, so we can look into this further: twitter.com/messages/compo… - Thank you.

@OnTracHelp my package has been out for delivery for literally 24 hours .. no updates .. still hasn’t shown up. please explain how hard is it to deliver a package? I hope 2026 is the year y’all are sued and put out of business for GOOD.

@Keys4u I apologize about this experience and will open an investigation with the local facility. Please allow 2 business days to research the location of the package. If the package has not arrived or there are no updates please contact your seller for further assistance.

@OnTracHelp Order # 1LSCXLNA023994708. Wish they would find it and deliver it. I cant get it again for the same price due to holiday sales 😩

I dont understand how @OnTrac_Shipping @OnTracHelp loses a package that's 6 ft x 4 ft they updated arrival in MPLS 12/8 w/ our other package we received a week after also!?!? Then told it's my responsibility to contact seller to fix! Extremely disappointed!!

@Keys4u I can imagine how upsetting this situation has been. I will work on this for you and see what I can do to help.

@iplayx98 Good question! Was told to contact seller... its not the seller's mistake, they shoild contact seller, get nee one sent to me but @OnTracHelp @OnTrac_Shipping told me they don't do any more. Haven't heard back from seller either yet.

@EmpressGod3ss Hi, I'm sorry this was your experience. I'd like to help. Please DM us your tracking #/issue here, so we can look into this further: twitter.com/messages/compo… - Thank you.

@OnTracHelp I contacted the chat confirmed my address and left a note about the access code

@OnTracHelp My package hasn’t been delivered since the 13th and yes I updated the information for a access code. I want my stuff order number D10016975063810

@Keys4u I can imagine how upsetting this situation has been. I will work on this for you and see what I can do to help.

@OnTracHelp We have taken all the steps provided us, still one package isn't here since Mpls arrival on 12/8. We were told you all would contact us within 48 hrs- still waiting. Order tracking # 1LSCXLNA023994708. Please deliver- thanks!!!!

@KeVona_ Hi, I'm sorry this was your experience. I'd like to help. Please DM us your tracking #/issue here, so we can look into this further: twitter.com/messages/compo… - Thank you.

@OnTracHelp What type of delivery scam service are yall? I’ve been waiting for a package since December 11 and haven’t received it yet and it says that the address is incorrect when it’s not and that there’s been an attempted delivery when there has been no attempt at all.