@Prince25279 Hi Prince, we have addressed your concern via the registered email, kindly refer to the same for detailed information and further assistance.
We appreciate your understanding in this matter.
English
OneCard Help
70.7K posts
OneCard Help
@OneCardHelp
Official Care handle account for @GetOneCardIn Got any queries? DM us and we will sort things out for you!
Pune Katılım Mayıs 2020
3 Takip Edilen10.2K Takipçiler
@OneCardHelp Abhi tak kisi authorized person ka call nahi aaya. Pichhle 1 month se customer care “server down” ka reason de raha hai. Itna time hone ke baad bhi proper response na milna bahut disappointing hai. Kripya senior team ya concerned department se urgent callback arrange karein
Filipino
@NoResponse from @GetOneCard regarding my request for authorized collection agency details. No update on line/collection manager and unable to reach customer care. This is a serious concern. Kindly resolve urgently or I will escalate to RBI. #onecard #CustomerComplaint
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@Shivanikhantwa1 Hi Shivani!
This isn’t the experience we aim to provide, and we’re here to make it right. Please DM us your registered email ID along with chat snapshots and call recordings so we can investigate and ensure the necessary action is taken.
- Yash
i.ki.show/A3B1E6958B
English
@OneCardHelp @GetOneCardIN
i m writing this in short any simple.
one card recovery team is harrasing my father and me and my family and giving us death, rape threats. we are getting molesting and harrsmnet calls from ur revoery departmnet we are mentally distrss and harresed
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@JhansiP11 Jhansi, thank you for your patience. We would like to inform you that our team has already shared the resolution via email. Kindly refer to the same for details.
If you need any further assistance, please feel free to write back to us, we’re here to help.
English
I'm really frustrated with this @GetOneCardIN! App issues stopped me paying, and Cred app isn't an option. After finally paying, they're not waiving interest, despite promising to due to a technical glitch. Now I owe 10K for 5days?@OneCardHelp, this isn't right! @ConsumerRights
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@RupeshKuma35192 Rupesh, we apologize for the inconvenience. Please be assured that your concern is being reviewed. We will share an update with you as soon as possible via email. Thank you for your continued patience and understanding.
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@OneCardHelp @GetOneCardIN @RBI Very disappointed with OneCard recovery agents. Despite already informing through email, I am still receiving continuous WhatsApp calls and harassment from their agents.This is completely unacceptable and mentally disturbing. please look into this
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@Chaitouchay Hey Chaithu! We sincerely apologize for the inconvenience caused.
Please be assured that we are currently reviewing your concern, and we will share an update with you via email at the earliest.
Thank you for your patience and understanding.
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@Chaitouchay Hey Chaithu! We sincerely apologize for the inconvenience caused.
Please be assured that we are currently reviewing your concern, and we will share an update with you via email at the earliest.
Thank you for your patience and understanding.
English
@OneCardHelp we are unable to check your profile details as you have written to us from a non-registered email ID. We request you to kindly write to us from your registered email ID how can I write from register email if its not working @RBI
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@Chaitouchay Hey Chaithu! We sincerely apologize for the inconvenience caused.
Please be assured that we are currently reviewing your concern, and we will share an update with you via email at the earliest.
Thank you for your patience and understanding.
English
@OneCardHelp hi please provide me customer care help number as iam not able to log in and i need to file chargeback a sincere request as number in website is only ai
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@vmanu2611 Hi Manu!
We sincerely apologize for the inconvenience caused.
Please be assured that we are currently reviewing your concern, and we will share an update with you via email at the earliest.
Thank you for your patience and understanding.
English
@OneCardHelp @RBI i have raised multiple complaints through social media & email but i got no response even i had mailed to one card team for one time settlement but there's no response from ur team, and they are hiring third party recovery gunda's for recovering money.
OneCard Help@OneCardHelp
@vmanu2611 Hi Manu! We don't want you to feel this way. At OneCard, we never encourage such practices. We've received your concern over email & rest assured, we'll update you regarding this at the earliest. Appreciate your patience & understanding here. -Madhu i.ki.show/A3B1E6958B
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@neosurya100 Hi Saptaswa!
We sincerely apologize for the inconvenience caused.
Please be assured that we are currently reviewing your concern, and we will share an update with you via email at the earliest.
Thank you for your patience and understanding.
English
@OneCardHelp I want to stop using onecard and want to take legal course to sue you on court. I have my genuine media connections to expose your fraud. I am urging everyone to stop using this fraud company
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@fvgaddict Hey, we regret the delay in response. Regarding your concern, we have responded to you via email, please refer to the same.
Thank you!
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@OneCardHelp Well you guys should check the dm as you guys are the ones who never responded to my dms
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@OneCardHelp is this somekind of gimmick to delay the response to customers queries so that you can charge more with fine?
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@aryaxxnnn Hey, we apologise for the delay in our response. We never meant to make you feel this way.
Regarding your concern, we have responded to you via DM. Please refer to it for more information.
Thank you!
English
@OneCard I've been raising a dispute about wrong charges on my account for 15+ days with ZERO resolution. Now you're asking ME for proofs? Enough. I'm filing a formal complaint with the RBI Banking Ombudsman. #RBI #BankingOmbudsman #ConsumerRights @RBIsays @RBI
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@aryaxxnnn Hey, we apologise for the delay in our response. We never meant to make you feel this way.
Regarding your concern, we have responded to you via direct message. Please refer to it for more information.
Thank you!
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Hi Altaf!
We’re sorry for the experience you’ve had and want you to know we’re actively looking into your issue. We understand the wait has been longer than expected, but please rest assured we’re working to resolve it as quickly as possible.
Thank you!
- Yash
i.ki.show/A3B1E6958B
English
@OneCardHelp Konsi team ki baat kar rahe ho aap bad service he aapki okay
HT
Yes @OneCardHelp is fraud. @Aagamshah3626 @guptadinesh4u @hindus47 @JyotiKashy10474 @ManviGauta21993 @ShlokSh95051739 @usersnaam @vai_1707 need @rbi help in this case
ankit@ankitmytime
@OneCardHelp @ambika_shah These onecard company is fraud company...pls give them 1 star kn playstore.. i am awaiting response from them for last 30 days
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@aryaxxnnn Hey, we regret the delay in our response. Regarding your concern, we have responded to you via direct message. Please refer to it for more information.
Thank you!
English
@OneCardHelp @GetOneCardIN no help or update yet from your end @OneCardHelp @RBI to connect with you guys do i have to tweet every single time??
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@GetOneCardIN @OneCardHelp Team what i have told you that again you mentioned the same automated response to make the minimum payment then I’ll be getting the option of balance EMI conversion if it is not there just let me know clearly instead of making users fool and charging
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@musafir_ajit Hi Ajit, we have addressed the concern via the registered email ID, kindly refer to the same for detailed information and further assistance.
Feel free to reach out to us if you have any other concerns, we are here to help.
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@vairaagi123 We have addressed your concern on the registered email ID, we kindly request you to review the same and if there is anything else you need help with then do let us know, we are here to help.
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@Rak0101R Hi Ripal! We are here to help.
We want to let you know that our team has already shared the resolution via email. Please refer to that email for details. If you need any further assistance, please feel free to write back to us. Thank you for your patience. i.ki.show/A3B1E6958B
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@OneCardHelp I dropped an email to nodal officer and someone from regular customer care’s is reverting to emails. Why? Why is my email not reaching the nodal officer? This is clear breach of RBI Guidelines
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@OneCardHelp why are you not sharing email id of PNO? I have requested this multiple times here and on email
Should I escalate this to RBI Ombudsman now?
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@snehasweety181 Hey, we regret the delay in our response. We have responded to your concern via email at your registered email address. Please refer to the same.
Thank you!
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@sinhaanurag14 @OneCardHelp @GetOneCardIN @jagograhakjago
Check the clause, no where mentioned the amount will be on block if only minium is paid after cancelling an EMI on card, release the card NOW!!! It only states an interest rate will be added
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Hi Sidharth!
We understand your concern.
We have addressed your concern via email on your registered email ID. Please refer to it for detailed information.
If you need any further help, feel free to reach out to us via DM.
Thank you for your understanding. ~Misha i.ki.show/A3B1E6958B
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@OneCardHelp hey what is forex pass on onecard?
Also, does your card work in vietnam?
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@ManoharaLeelad1 Hi Manohara, we hope you are doing well!
Could you please elaborate on your concern via DM so that we can review the same and assist you accordingly?
Rest assured we are here to help.
- Eddy
i.ki.show/A3B1E6958B
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@OneCardHelp been trying to connect to the customer care over the call but no number is working. Please help with this.
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