Optum Support

@Cooperness We apologize for any inconvenience this may have caused, Lynda. Will you please private message us with your full name, email, phone number, and provider;s name and office location?

@Optum_Support Why is it I have to wait 40 minutes for a call center to put me thru to an office after waiting for 17 minutes on a previous try? I was told I need to make an appointment and it is impossible. No one ever came back to help and it is into possible to make an appt on your My Chart. I have listened to the theme from Top Gun a million times and finally hung up

@Night_Nurse78 We're disappointed to hear this. If you'd like to discuss your experience further, please send us a private message with your full name, phone number and email address. Thank you

@Optum_Support I have an autoimmune disorder. My medication has not been received. I’ve been ask to request a RX from my md with a quantity of more medication than I take by your pharmacist. Fraudulent. I will be filing a complaint with the board of pharmacy.

@thelightai Hello, thank you for bringing this to our attention. We would like to look into this for you. Would you please send us a private message confirming the department you are trying to contact, as well as the phone numbers attempted? Thank you.

@Optum_Support why is it that no matter what number I call for you all it is saying that you have been having technical issues, I’ve been calling for 24 hours and need assistance ASAP

@theketh We are disappointed to hear this. If you'd like to discuss your experience further, private message us your full name, phone number and email address. Thank you

@optum_support received an unexpected call from optum, asking me for PII. Transferred to a person also asking for PII. They can't tell me why they're calling. When the call ended they put me on hold instead of letting me do the post call survey. Is this normal?

@DDess12242000 Hello Doug, we appreciate you tagging us on your post. If you need additional assistance, please private message us with a brief description of your concern. Thank you!

@lavendrroses @Optum_Support Seems like "sorry to hear this" is the Optum standard. What a mess. In my opinion the proper response should be "our contract with your employer is to lower their costs. Custom service is NOT included"

@Optum_Support need help, resolution billing. Have had six phone calls to no avail!

@lavendrroses We're disappointed to hear this, Wendy. If you'd like to discuss your experience further, please send us a private message with your full name, phone number, and email address. Thank you

@T_monster Hello Tamarra, we are very disappointed to learn of your experience. If you need additional assistance with this matter, please private message us with your details. Thank you! twitter.com/messages/compo…

@Optum_Support you all are really providing the worst customer service right now. Your agents don’t know the difference between trustee/trustee HSA rollovers and in-kind transfers. And I’m sure you’re holding up the process just I keep charging me fees!!!

@Paulacr33122274 We are disappointed to hear about your experience, Paula. If you'd like to private message us your name and phone number, we'd be happy to have someone reach out to you directly. Thank you

@Optum_Support I called last week for my card but just mailed it 2.11.26 is that the service you are providing your patients/clients???

@thefiveohtwo We're disappointed to hear this. If you'd like to discuss your experience further, please send us a private message with your full name, phone number, and email address. Thank you

@Optum_Support No one on chat can help and the phone system sends me into an endless loop. 8 have claims from 2025 that were put on my 2026 card. No one seems to know what to do. I need this fixed. Now.

@AdamStarbuck Thank you for tagging us in your post and making us aware of this issue. Please send us a private message with your name and contact details. We would like to see what we can do to help. twitter.com/messages/compo…

@Optum_Support I've been attempting to open an HSA for the entire month. This happens every time. On different WiFi, on different computers, on different browsers. I've called the phone number there 4 times and each time they say "we're doing updates, try again next week"...

@Myomomma1 Hello, we would like to look into this for you. If you would like to speak with our team, please send us a private message with your name, phone number and email address. Thank you. twitter.com/messages/compo…

Dealing with @Optum_Support has been the absolute worst experience. Their teams have no idea what they are doing. They have made mistakes on my last 3 treatments causing medical issues that could have been prevented.

@RenSolo9605 Thank you for making us aware of this issue. Please send us a private message with your name and best contact phone number. We would like to see what we can do to help. twitter.com/messages/compo…

@Optum_Support : Your representative came up with 4 different stories. New HSA card was mailed to us a year after the active one (that doesn't expire for 2.5 more years). Can't activate newest one; call CS. Told it's for a closed acct. We asked why was it sent? Excuse then blame?

@Maria_bonita14 Thank you for bringing this to our attention, Maria. If you'd like to discuss your experience further, please send us a private message with your full name, phone number, provider's name and office location. Thank you

@Optum_Support I need a Superbill to submit a claim to my insurer asap. Your office failed me in rhe past and now seeks to saddle me with a bill because of its ineptitude.

@alohakeahi Hi Leanne, we will forward your concern to the appropriate team member. Thank you

The site manager expedited the request but the dr put in a request for the wrong medication. I’m still unable to resolve. Blue Shield also called the Dr’s office @Optum_Support

My RX was not approved because Optum did not obtain a pre authorization. Left several messages starting on 12/5/25 through the support line and they promised Dr’s office would contact within 48 hours (some even marked as urgent). Still waiting for resolution @Optum_Support

@starbreiz Hi, Kimberly. We would be happy to look into this with you. If you would like to speak with us about this, please send us a private message with your full name and phone number. Thank you.

Dear @Optum_Support I keep getting texts from you pointing me to orx.co and this domain won't load for me.

@Maria_bonita14 Hi Maria, thank you for reaching out, we apologize for the confusion and frustration this situation has caused. To clarify, our offices will be transitioning out of network with Cigna plans effective in 2026. You can find more information at: spr.ly/6015CrYdJ.

Optum is closing a pediatrics office in Syosset. What's next? Can't get a straight answer from customer support as to whether all Cigna plans are being dropped. @Optum_Support @RepPatRyanNY

@Stephen78221662 Thank you for bringing this to our attention, Stephen. We'd like to look into this for you. Will you please direct message us your full name, phone number, provider's name and office location?

@Optum_Support I need urgent help. I’ve been on hold over an hour. Optum misspelled my medication, blocking CVS from filling it. I’ve now been without it for 2 weeks and I’m not feeling well. Please fix this ASAP.

@alohakeahi We are disappointed to hear about your experience. If you would like to speak with someone regarding this, please private message us with your full name, phone number, provider's name and office location. Thank you

@takanola Hello, thank you for reaching out to us. If you're still having issues, please send us a private message with some additional information about your experience. Thank you! twitter.com/messages/compo…

Yo @Optum_Support is the bank website down?

@JenniferWah5km Hello, Jennifer. Thank you for tagging us in your post. We would be happy to look into this with you. If you would like to speak with our team, please send us a private message with some additional information and your contact details. twitter.com/messages/compo…

@Optum_Support avoid Optum at all costs!!! they will deny your medication and no matter what you send they pretend like they don’t get it. I urge anyone who’s had a run in with them to report them to your state Department of insurance and Board of pharmacy.