Optus Help

@HarryOneNine Sorry to hear about your experience over the phone, Harry. So that we can assist you with the cancellation of your internet service, please send us a direct message to proceed. We`ll then confirm your details via a secure form and provide further assistance. Kartik

Hi there - Please accept our apologies for any inconvenience this may have caused. We kindly request that you contact us via direct message & provide further details of your enquiry, including whether you are experiencing reduced speeds or a complete loss of internet service, as well as your address. This will enable us to check for any NBN network outages in your area that may be impacting your connection. Additionally, please confirm in your message the duration for which you have been experiencing the slow speed issue. Aman

May have to just call my FetchBox a Shitbox, been like this for years & still I pay through the nose to those buffoons @Optus Tried sorting it w tech support couple of years back, tried to say I needed a new contract to upgrade, “is this tech support or sales?” I asked.

@jennywhite38 Were you able to follow the troubleshooting steps suggested in your earlier post? If you haven't, please send us a DM, so we can help you further. - Robyn

@optus_help So much palaver to have to re-enter WiFi password etc Everything is set to WiFi but still no joy with connection for small or calls. Poor service considering optus is always doing upgrades/maintenance constantly. Get sick of no service

@Optus Was wondering how long its going to be before I can make ph calls, receive texts and do internet banking with mobile, as postcode 3139 seems to have no service due to works?

Hey there, we're sorry to hear you've been experiencing issues with your nbn connection. We can certainly take a look into this for you. First, we'd like to see if you've already checked our Network Status Page for any issues reported in your area? You can check your full-service address here → help.optus.com.au/6186B6y0. We then recommend trying our internet troubleshooting guides here → NBN → help.optus.com.au/6010BBpy Please send us a DM with your full-service address if your issue remains the same after completing the steps above, so we can investigate further. -Enku

@NBN_Australia internet down for 20 hours in east subs of sydney. WTF no updates, silence. what the hell is going on. @Optus @optus_help

No worries, Colin. You can contact us via our social media channels here → help.optus.com.au/contactus. Alternatively, you can call us on 13 39 37, available 24/7, or message us through the My Optus app. You can also check your full address for any Mobile and NBN outages or unplanned maintenance in your area here → help.optus.com.au/6019B6XP - Tam

@optus_help Many thanks. But my only access is via my phone and X wont let me access messages on there

@optus_help is there are problem with Internet in Dandenong West? I keep intermitantly loosing Intrrnet signal

@lauzkate1 Hi Laura, I have responded to your DM and will continue our conversation there in this regard. Kartik

@optus_help Sent

Can someone from @Optus that knows what they're doing please contact me?! This is a nightmare! I've dealt with about 10 different people today! #optus

Sorry to hear that you are unable to load the links above and that it has taken 3 attempts to send that through. Please send a DM with your full service address and if possible a photo of your modem. I can also verify some details if needed and from there I will be able to see what type of connection you have. We are a 24/7 team, here to help. -Athan

@optus_help Took 3 goes to send that.

So sick of my flaky internet ATM. @optus_help - surely I don't have to do this every fucken few minutes. This is my life ATM. Turn modem on and off. Disconnect/reconnect. Run trouble shooter for the following message. ALL THE FUCKING TIME!

@PaoloMalicse Hi Paolo, we do apologise for the wait in getting your nbn back up and running. Please reach out to us via DM so we can investigate this further and assist - Mary twitter.com/messages/compo…

@Optus @optus_help 3rd day no NBN internet, so why do I pay $100 a month for no service? Superloop and Starlink looking very appealing right now. Maybe time for me to switch?

@PaoloMalicse Hey Paolo, sorry to hear that you have been without your nbn for 3 days and have not yet been provided a resolution. This is not the experience we want for our customers. Please send us a DM so we can verify your account and follow this up for you - Mary twitter.com/messages/compo…

@optus_help 3rd day no NBN internet at home and no one can tell me the problem. Case number 1004469179. Shame on you, Starlink and Superloop starting to look good right now, maybe time for a switch.

Sorry to hear we’ve left you feeling this way, Michael. We are here to keep Australians connected, and are committed to investing in the coverage and reliability of our network, as well as improving our customer service. As part of this, we have increased the pricing across some of our mobile plans. I can appreciate where you are coming from, and I understand that a price increase can be concerning regardless of the amount. Please send us a Private Message, and we can review what options are available to you. Alternatively you can get in touch with us over the phone on → 133 937, or via the ‘Message Us’ platform available within the My Optus App. We're available 24x7. -Jay

@optus_help @SarahMoloney36 Or just not increase your prices. Stuff that though right. People can't ring 000, impacting families in the worst way but raise your prices.

Just making life harder…. Optus raises mobile phone plan prices for second time in 12 months…. WHAT IS THE JUSTIFICATION ⁦@optus_help⁩ #costofliving #optus ⁦@Telstra⁩ ⁦@VodafoneAU⁩ afr.com/companies/tele…

@Jaala_May Thanks for trying. Please send us a DM so that we can look into this for you. -San

@optus_help Yeah, thanks. I already have. Apparently, there are no reported issues.

@optus_help hi guys, any reason why I can’t make some calls at the moment? It’s saying temporary service difficulties. Is there any resolution in sight?

Hi Jaala, it's not good to hear you're experiencing issues accessing our network. If you haven't already, I'd recommend checking out your address on our Network Status page for any outages or maintenance in your area. Take a look here → help.optus.com.au/6014C4q. Alternatively, you can always send us a DM with your full address, so we can investigate this for you. -San

@tomrehn9 @optus_help This is happening to me right now. Four services. Post and prepaid.

Hi there, we’re sorry to hear about the slow speeds you’re experiencing on our 4G network. This isn’t the experience we want for you. We understand how important it is to stay connected, and we’re here to help. Please send us a direct message with your full address, so we can investigate further and determine the next best steps. - Tam

@optus_help $63/month for this 🤦‍♀️ why is your 4G network this bad 😑

@Seriously2022 I appreciate you verbalising your thoughts around this issue. I'll pass it on as feedback. - Robyn

@optus_help All good now, just stating a fact that if someone doesn't have signal it's a bit hard to go check the status page.

@Seriously2022 Hi Mick, thanks for bringing this to our attention. I'm sorry to hear that you're experiencing problems with your Optus service. Could you kindly send us a private message with your full address, and I'll be able to look into this for you. - Robyn

@optus_help @tomrehn9 A bit hard to check in on the status page when I HAVE NO FUCKING SERVICE.