Nicolas Oury

@Benioff Proud to be part of it. Thanks for your outstanding leadership @Benioff

Salesforce Growth: FY26 $40.9B (guidance) FY25 $37.9B FY24 $34.9B FY23 $31.4B FY22 $26.5B Salesforce Operating Cash Flow: FY26 $14.5B (guidance) FY25 $13.1B FY24 $10.2B FY23 $7.1B FY22 $6.0B Salesforce Margin: FY26 34% (guidance) FY25 33% FY24 30.5% FY23 22.5% FY22 18.7% FY25 Agentforce & Data Cloud • $900M Data Cloud & AI ARR, up 120% Y/Y • Since October, closed 5,000 Agentforce deals, including more than 3,000 paid • Data Cloud surpassed 50 trillion records, 100% Y/Y • Nearly 50% Fortune 100 are now AI & Data Cloud customers, all of our top 10 wins in Q4 included Data & AI • On help.salesforce.com, Agentforce has handled 380,000 conversations, achieving an 84% resolution rate, with only 2% of requests requiring human escalation investor.salesforce.com/financials/def…

25 years ago, we started Salesforce with a vision to transform business—and now, we’re leading the charge in digital labor. In this podcast with @HarryStebbings, I discuss: 🤖 How Agentforce is reshaping the AI era 📊 The future of digital labor and SaaS &💡 Leadership lessons from Steve Jobs—and more. Give it a listen! ❤️🤖 youtu.be/Xgsxi7IGMEU?si…

The new Salesforce Help is here, powered by Agentforce to give 60M annual visitors instant, personalized solutions 24/7. 🏆 81% answer rate 🏆 2x self-help success vs. bots Experience agent-first support: sforce.co/3zllbrb

Amazing article on how CEOs are urgently embracing AI Agents, recognizing their potential to revolutionize business. Salesforce’s Agentforce is at the forefront of this transformation, enabling businesses to scale like never before. ❤️🤖 #AIAgents #Agentforce #EnterpriseInnovation

The future of customer support & service is here: help.Salesforce.com is now 100% powered by Agentforce! Access smarter, faster answers — no login required. 🔍 Want even better results? Log in for personalized, grounded insights tailored to you! The era of AI-powered service & support has arrived. #Agentforce ❤️

Just joined the Big Technology Podcast to dive into how AI agents are revolutionizing work, why automation is creating opportunities (not just challenges), and what it means for the future of your job. Plus, I reveal the one thing every business needs to succeed in this AI era. ❤️🤖 @BigTechnology @alexkantrowitz youtu.be/MS3xYlVc8i4?si…

While others sell AI fantasy, Agentforce delivers results. Listen to @Benioff's candid conversation with @WSJ about what enterprise AIs can (and can't) do today. 🎧 Listen to the full interview: on.wsj.com/412iaHH

How the Rise of New Digital Workers Will Lead to an Unlimited Age Over the past two years, we’ve witnessed advances in AI that have captured our imaginations with unprecedented capabilities in language and ingenuity. And yet, as impressive as these developments have been, they’re only the opening act. We are now entering a new era of autonomous AI agents that take action on their own and augment the work of humans. This isn’t just an evolution of technology. It’s a revolution that will fundamentally redefine how humans work, live, and connect with one another from this point forward. Today, we’re already used to “predictive AI”–which analyzes data to provide recommendations, forecasts and insights–and “generative AI,” which learns from data and uses patterns to seamlessly generate text, images, music and code. Agents are software components that go far beyond this. They can perform tasks independently, make decisions and even negotiate with other agents on our behalf. And unlike the traditional tech transformations of the past which required years of costly infrastructure buildout, these new AI agents are easy to build and deploy, unlocking massive capacity. This is a new horizon with radical implications. For the first time, technology isn’t just offering tools for humans to do work. It’s providing intelligent, scalable digital labor that performs tasks autonomously. Instead of waiting for human input, agents can analyze information, make decisions, and take action independently, adapting and learning as they go. Take, for example, a large retailer during the upcoming holiday season. Traditionally, human workers or pre-programmed software might handle customer inquiries or inventory updates. But now, intelligent digital agents can respond to customer questions in real time, monitor stock levels, reorder inventory, and even coordinate with shipping providers—all without human intervention. These agents are enabling an entirely new scale of operations that was previously not possible. This shift to intelligent digital labor is already unlocking capacity across industries. It’s no longer constrained by human availability or physical limits, allowing businesses to scale their operations while driving down costs and improving responsiveness, or by geographical limits — opening opportunities preciously limited by location. Like any change of this magnitude, the shift to agents comes with clear challenges and understandable fears. We need to make sure AI systems are built with trust, accountability, fairness, and transparency as core values. We need to make sure, as AI transforms how we work, that we invest in the training, creativity, and critical thinking skills that are uniquely human. And recognizing AI's impact on our carbon footprint, we need to make sure that we’re investing in sustainability, ecopreneurs and nature-based solutions . If we face and address these concerns, it’s possible to envision new levels of abundance enabled by an expansible digital workforce that learns and grows more capable all the time. This shift to intelligent digital labor is already unlocking capacity across industries. It’s no longer constrained by human availability or physical limits, allowing businesses to scale their operations while driving down costs and improving responsiveness, or by geographical limits — opening opportunities preciously limited by location. Like any change of this magnitude, the shift to agents comes with clear challenges and understandable fears. We need to make sure AI systems are built with trust, accountability, fairness, and transparency as core values. We need to make sure, as AI transforms how we work, that we invest in the training, creativity, and critical thinking skills that are uniquely human. And recognizing AI's impact on our carbon footprint, we need to make sure that we’re investing in sustainability, ecopreneurs and nature-based solutions . If we face and address these concerns, it’s possible to envision new levels of abundance enabled by an expansible digital workforce that learns and grows more capable all the time. Of course, this new Agentic Era, like every technology throughout history, will bring about disruptions and risks that we ignore at our peril. Some companies will struggle to adapt. Nearly every job will change in some ways. And, yes, some will go away. In the past, we’ve seen companies and sometimes entire industries rise and fall with new inventions—jets, satellites, the Internet, the smartphone, renewable energy. Ultimately, however, these innovations create far more new jobs that they displace. In 1950, for example, 43 million Americans had jobs. By 2020, over 152 million Americans were employed. Multiple factors played a role, but that is more than 100 million new jobs in a period of profound technological change, many in categories that did not exist before. The key, as always, will be to invest in the education and training that equips workers and young people with the skills to succeed in the new jobs and industries to come. The benefits AI agents bring both individuals and businesses will far outweigh the initial disruptions. After all, growth in a country’s GDP is the product of growth in the labor force and in productivity. With the labor force stagnating or even shrinking in some regions and industries, countries will need to rely more than ever on boosting productivity, especially in the services sector, which is now the bulk of modern economies. Today, with the human labor force growth stagnant in many places, exceptional productivity driven by a digital agent force is vital for GDP growth. Agents amplify human labor, driving innovation and efficiency. Productivity rose 2.2% in the third quarter of 2024, fueled in part by AI. Finally, AI agents will drive innovation. It will continue to jumpstart countless new companies, just as the birth of the microchip more than 65 years ago spurred the creation of iconic companies like Apple, Dell, and Microsoft. (More than 5,000 new artificial intelligence companies have been funded in the U.S. alone over the last decade.) This too will create significant numbers of new jobs, both within tech and across the global economy. All of this is a reminder that technology itself is neither good nor bad; what matters is how we use it. Without proper oversight and training data, autonomous AI can make choices that conflict with our wishes or even with human values or ethics, such as prioritizing profit over safety or discriminating against certain groups. Harnessing the power of agentic AI effectively will require a multistakeholder approach–businesses, governments, nonprofits, and academia working together to create guardrails and guidelines. We are already seeing some of this in efforts such as the framework by the G7 nations emphasizing accountability, transparency, safety and data privacy. Another example is the Bletchley Declaration by 28 countries and the European Union that emerged from the UK AI Safety Summit that I and other tech CEOs attended last year, agreeing to collaborate on AI safety and development. AI itself can play a role in guiding us through the disruptions to come. As M.I.T. economist David Autor argues, AI has the potential to act as a leveling force, lowering barriers to entering the workforce by giving people access to tools and knowledge that were once reserved for a privileged few. Look, for example, at how our Agentforce platform is transforming the college-admissions process for the nonprofit College Possible. In many areas of the country, high school college counselors are responsible for many hundreds of students, making individual guidance almost impossible. In less than a week, College Possible used our platform to create a virtual college counselor for high school students. Now, any student can get college-prep support to augment sessions with a human counselor. This virtual counselor tracks the conversations in those sessions, has deep knowledge of colleges, and accesses student transcripts already housed within College Possible to provide guidance. This is a powerful expansion of labor potential, unlocking new ways to support students where traditional resources have been limited. In fact, we’re already seeing similar possibilities in recruiting and human resources. Billions of resumes are submitted each year, but finding a job shouldn’t feel like submitting your resume into a void. The Adecco Group, one of the world’s largest recruiting companies, handles 300 million job applications a year but historically can only respond to 10%. It’s now using our platform to pre-qualify applicants, enabling it to engage with every applicant within 24 hours, while freeing human recruiters to work more closely with candidates on the way to job placements. I’ve always believed that business is the greatest platform for change. Today, as we stand at the brink of this new Agentic Era,  I’ve never been more confident in the transformative change that’s possible. AI has the potential to elevate every company, fuel economic growth, uplift communities around the globe, and lead to a future of abundance. If trust is our north star as we navigate this new landscape, agents will empower us to make a meaningful impact at an unprecedented scale. ❤️🤖 time.com/7178872/agents…

We’re entering the Agentic Era: where AI doesn’t just suggest—it acts! Digital agents handle the mundane, freeing us to focus on what matters. Seamless college counseling, instant job matching, autonomous operations—it’s a future of limitless potential. The future starts now! ❤️🤖 time.com/7178872/agents…

Agentforce is coming! Ready to build your first Agent? Join us at Dreamforce for a free, hands-on session with expert guidance and create your own service agent, sales development agent, sales coach, or custom agent. Don't miss out—sign up now! 👉 salesforce.com/agentforce

Build your own Gen AI Agents with Salesforce’s new Agentforce platform—anyone can create, test, and scale custom Gen AI Agents using our unique Einstein1 low-code platform—deeply integrated with our Einstein1 platform. The future of AI Agent and App Dev is in your hands! With Agentforce, your custom AI agents: - Achieve greater accuracy by securely grounding in all your enterprise data with Data Cloud - Take action seamlessly by leveraging Flow automations - Connect effortlessly to your enterprise APIs through MuleSoft - Test with confidence in Sandboxes before deployment - Use in your apps, web, social, and Slack. Humans with AI drive customer success, together. Now everyone is an Einstein. More to come at Dreamforce 2024! 💙 sforce.co/3WUfGIX

Introducing Einstein Sales Agent on Salesforce's new Agentforce Platform! Scale your sales force easily with autonomous sales agents! Sales agents can turn deals over to humans directly in Salesforce Sales Cloud! Humans with AI drive customer success, together. 🔹 24/7 automated pipeline nurturing 🔹 Personalized engagement with inbound leads using trusted CRM data 🔹 Seamless transitions and human handoffs across all channels 🔹 No need for complex conversational scripts 🔹 Operates across sales, service, marketing, and commerce 🔹 Reaches leads on their preferred channel, in their preferred language 🔹 Configurable with sales strategies and knowledge, just like training a seller 🔹 Transparent governance dashboards for full oversight 🔹 Extensible low-code tools 🔹 MuleSoft for cross-system actions 🔹 Real-time, harmonized data with Data Cloud See Einstein Sales Agents in action at Dreamforce 2024! Now everyone is an Einstein. ❤️

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NEW: Youtube Channel for Tableau Accelerators 😍 @tableauaccelerators" target="_blank" rel="nofollow noopener">youtube.com/@tableauaccele…

@canonicalizedco @tableau @tableaupublic stunning!

Just created my own stock watchlist dashboard using #Tableau & #GoogleSheets. Steal my interactive tool to track your portfolio/KPI change over time. Perfect for all levels of #investing & #dataviz enthusiasts! >>> bit.ly/3jCrgHJ 👀 #stockmarket @tableau @tableaupublic

😍 NEW RELEASE OF ALL TABLEAU ACCELERATORS → Drill-back to the data source → All KPIs are documented in tooltips → All business rules are explained → Most floating objects have been replaced by tiled objects → A ton of UX upgrades... Enjoy 😋 exchange.tableau.com/accelerators

@tableau Style Guide, template, made for the @awscloud Training and Certification department. Thanks to @bibleviz for initiating the project, to Eric Krassow and Ghassan Matar for encouraging it. Made with @OuryNicolas accelerator (data+calculations) public.tableau.com/app/profile/yv…

@pradeep_zen @tableau @tableaupublic Great job!

Hi #Datafam 👋 I am excited to share my new RECREATION project. This time I've redesigned 'Spend Analytics Dashboard' from the #TableauAccelerators deck.🙂 Link: public.tableau.com/app/profile/pr… @tableau @tableaupublic

@datajoshh @MarkBradbourne @tableaupublic Already a reference :-) Congrats Josh, amazing work!

Here's my first #RWFD dashboard, and it's HR Attrition to kick off season 2! Thanks to @MarkBradbourne for this really fun concept, great chance to get some practice building business dashboards from client requirements. Link: public.tableau.com/views/HRAttrit…