Marc Benioff

New: Slack CRM. AI on top, salesforce underneath. One pane of glass. 🤯

Grateful! Ranked #21 on giving back @Philanthropy’s 2025 “Philanthropy 50” — our 11th time on this wonderful list since 2010! 🎉 Grateful to all the philanthropists behind this years $22.4B impact. Proud to advance Salesforce’s 1-1-1 model & our focus on pediatric health, education & communities at @UCSF & beyond. Let’s give bigger & bolder! #Phil50 🚀

SOMEONE FINALLY FOUND THE $1,000,000 WE HID IN OUR SALESFORCE SUPERBOWL COMMERCIAL LOL

Stories shape our future. Story tellers manifest our destiny. Someone, somewhere, is writing an epic screenplay that is more Star Trek, than Terminator. A vision of a compelling and optimistic tomorrow that will shape humanity’s next few decades. The cell phone, the internet, humanoid robots, self-driving cars, voice assistants, and Starships were all imagined in science fiction before they were built by engineers. Stories are blueprints. Question: What if we asked storytellers around the world to envision an epic and compelling future for humanity, and then funded them to produce that film? What if we could flood the world with positive visions of the future, rather than dystopian predictions? Announcing the Future Vision XPRIZE 🧵

We would never switch our CRM now. Why not? All our AI Agents are plugged into it, and tuned, and trained. Switching a CRM would be hard enough. Switching out 10+ AI Agents, finding new ones, retraining them, etc? Mission Friggin’ Impossible

Welcome Agentforce CCaaS: AI, CRM, Voice, ITSM, Field Service for unified success. 🚀 #Agentforce

New: Slack CRM. AI on top, salesforce underneath. One pane of glass. 🤯

Happy 27 Years Salesforce Ohana! ❤️ @parkerharris

Marc Benioff just exposed the biggest hypocrisy in the AI boom. The companies building the AI that’s supposed to kill software are some of Salesforce’s largest customers. Benioff: “The AI companies love our products and they can’t buy enough of them. They’re some of our largest customers now: Anthropic, OpenAI, Google, Amazon, you name it.” Let that land. The most advanced AI labs on earth. The companies with more engineering talent and compute than anyone. The ones building the technology that analysts say will make traditional software obsolete. Still buying traditional software. At scale. Benioff: “No one has a company that’s running entirely on a large language model because it’s not real.” Not because they haven’t tried. Because an LLM is not a foundation. It’s a feature. Benioff: “Yeah, Minority Report, I watched the movie. Great guys, fantastic. But I’m in the present-moment reality right now. We’re living in this world. This is 2026.” The analysts writing reports about fully autonomous AI companies have never had to run one. Benioff is running one of the largest enterprise software companies on earth. The gap between those two perspectives is where billions of dollars are being misallocated. Benioff: “How are we doing our financials, our HR, our customer information? How are we doing all of these aspects of our business?” A neural network that hallucinates cannot execute a financial transaction that has to be right every single time. Cannot secure customer data with zero tolerance for error. Cannot provide the determinism that every real business runs on. Benioff: “We need the determinism, and the programmability, and the security, and the sharing.” AI doesn’t replace those requirements. It sits on top of them. Benioff: “I think the software industry is going to be bigger and broader and do more this year than ever before.” The future isn’t AI replacing software. It’s AI making software exponentially more powerful. The smartest people building the future already know this. They’re the ones still buying the software.

Biggest and best year and quarter ever at Salesforce! FY26: $41.5B revenue (+10% YoY), $15B cash flow (+15%), >34% non-GAAP op margin, $72B RPO (+14%). FY27 guide: $46.2B. Yes, The Agentic Enterprise is now live—29K+ Agentforce deals, AgentForce $800M ARR +169% YoY, 20T tokens powered. Salesforce is Customer Zero: 68% of 3M+ convos resolved autonomously. See all the numbers here: investor.salesforce.com/financials/qua…

"Press 1 for support" is DEAD: Agentforce Voice is now available globally. 🌎 This is the Agentic Era — AI agents don't just answer questions, they SOLVE problems. Natural conversations. Instant understanding. Seamless handoffs to humans when needed. Adecco is already transforming customer service at scale. And we're Customer Zero at Salesforce — deploying Agentforce across our own inbound calls to deliver faster, smarter service. From hello to resolution. 🚀 salesforce.com/blog/adecco-ag…

Happy Nvidia Day, Salesforce Earnings with Benioff, Anthropic's New Stance on Safety x.com/i/broadcasts/1…

$CRM's Miguel Milano explains the three ways they monetize AI: 1. Sell SKU with AI built in to upgrade existing seats, for employee use cases 2. All apps are agentic, customer ROI is greater, therefore they have access to new seats 3. Sell fuel for the agents (credits)

Loved being with John and Jordie on @tbpn. Now if only Jordie would stop hoarding that Metallica vinyl and actually play it — sleep with one eye open, man! 🤘 youtube.com/live/zaQDCRMWv…