PUR

@JeniKay73 We sincerely apologize for any inconvenience this may have caused. We'd be happy to assist you with an alternative adapter kit. Please send us a private message or contact our team at SocialSupport@helenoftroy.com for further assistance.

@PURtweets @WomansWorldUS I bought one of the faucet filters after the pitcher worked so well on my water, but none of the aerators fit my faucet. I emailed support weeks ago like it said on the instructions but haven’t heard back. I’d sure like to use it.

Do you need to filter your tap water? Check out the link for an article from @WomansWorldUS and see why they recommend PUR as the leading Pitcher and Faucet Attachment. spr.ly/60153PCIH

@jollyrogerwilco Hey J.R. We sincerely apologize for any inconvenience this may have caused. We'd like to look further into this to help. Please reach out to our team at SocialSupport@helenoftroy.com, and we'll be happy to assist you.

We love our @PURtweets dispenser so much, we got another just like it. Haven’t had it much more than a month and the spout drips continuously. 🤷‍♂️

@ashmmac Hey Ashley. We sincerely apologize for any inconvenience this may have caused. Please reach out to our team by emailing SocialSupport@helenoftroy.com, and we'll be happy to assist you with your PUR filter.

@Himnasium Thank you for your inquiry. To clarify, the PUR Plus Pitcher Filter (CRF950Z) should be soaked for 15 minutes prior to installation, while the PUR Fast Flow Pitcher Filter (PPF900Z) should be rinsed for 15 seconds prior to installation. We hope this information is helpful!

@PURtweets is it 15 min or 15 seconds??

@Himnasium Thank you for your inquiry. To clarify, the PUR Plus Pitcher Filter (CRF950Z) should be soaked for 15 minutes prior to installation, while the PUR Fast Flow Pitcher Filter (PPF900Z) should be rinsed for 15 seconds prior to installation. We hope this information is helpful!

@PURtweets is it 15 min or 15 seconds?? #waterfilter

@GammaCounter Thank you for your inquiry. Please reach out to us so we can ensure these are not counterfeit filters. We want to make this right for you. We can be contacted at SocialSupport@helenoftroy.com.

@PURtweets Hello. Are these counterfeit Pur filters? Sold as authentic Pur filters. There is no Pur logo or signage on the wrapper. Each wrapper has a code 01222PEN Thanks.

@True101Story Hey Michael. We apologize for any inconvenience. The black particles coming out of the filter are carbon particles. These are not harmful in any way if consumed accidentally. For additional assistance, please contact us at SocialSupport@helenoftroy.com. We're here to help.

@PURtweets Pretty cool that this black shit is in the water that goes through your filters. I'm glad my children were drinking it before we realized your product is garbage. Thanks for 1 more thing to worry about. 👍

The PUR 44 Cup Dispenser makes for a great hydration station in your kitchen. Also, the removable stand allows for filter storage for up to 6 PUR filters. spr.ly/60143uZwQ

@SplashLast We sincerely apologize for any inconvenience this may have caused. We'd be happy to assist you with resetting your PUR facet mount's indicator light. Please send us a private message or contact our team at SocialSupport@helenoftroy.com for further assistance. twitter.com/messages/compo…

@PURtweets @WomansWorldUS @PURtweets I sent an email on 12/9 about replacing our water filter on the sink unit and the light still being red and it's been over a month with no response. Please help

@SplashLast We sincerely apologize for any inconvenience this may have caused. We'd be happy to assist you with resetting your PUR facet mount's indicator light. Please send us a private message or contact our team at SocialSupport@helenoftroy.com for further assistance. twitter.com/messages/compo…

@PURtweets @PURtweets I sent an email on 12/9 about replacing our water filter on the sink unit and the light still being red and it's been over a month with no response. Please advise.

@JimmyOverstree2 We're sorry to hear that you had this experience. We'd like to help. Please reach out to us by emailing SocialSupport@helenoftroy.com for further assistance.

@PURtweets We’ve purchased two of these in the last 6 months and in both cases the handle on the dispenser broke. The company does not offer repair parts so the unit is useless after this occurs. Also happened to a friend so it’s not just us. I’d avoid buying this brand.

@Vbrando We would have expected you to receive an email at this point. We kindly request that you resend your email. You may also reach us via telephone by calling 800-PUR-LINE (787-5463) / (M-F 8:30AM-5:00PM EST). twitter.com/messages/compo…

@PURtweets It’s been 13 days since I sent an email requesting support with no answer

@PURtweets hey PUR, my water pitcher nozzle broke (which is a know problem according to your reviews) with no way to replace the part. Tried to give your help line a call but told “sorry system errors.” Have tried to email as well - can someone actually contact me to remedy this?

@Vbrando Please note, it may take up to 1-2 days to receive a response via email. We apologize for any inconvenience this may cause. twitter.com/messages/compo…

@PURtweets Hi, I’ve already emailed this twice and have not gotten a reply.

@hirokoMC We're sorry to hear you had this experience and would like to help. Please reach out to us by emailing SocialSupport@helenoftroy.com for assistance. twitter.com/messages/compo…

@PURtweets Do you sell this parts? I only use this less than a year but broke 🥲

@seas08ms3 We'd like to look further into this. You may also reach us by emailing SocialSupport@helenoftroy.com, and we'd be happy to help! twitter.com/messages/compo…

@PURtweets Im not verified, so it wont allow me to.

@PURtweets 30 minutes in. Is this normal? I just put a new filter in because the other one was doing the same thing. Took it out, shook it, ran water through, shook it, replaced.

@AmandaJ1988_ Thank you for your reply. Please note, it may take up to 48 hours to receive a response from our Consumer Relations team. We apologize for any inconvenience this may cause. twitter.com/messages/compo…

@PURtweets I sent the email, but I have not gotten a response. Thank you for your help.

@PURtweets do y’all make a replacement part for this because it is starting to shoot water out at us. Everything else still works great. It literally just fell off. Help please ! I tried to send you a message, but it said I had to be a subscriber. Thanks

@AmandaJ1988_ We're sorry to hear you're unable to direct message us. We can be reached by emailing SocialSupport@helenoftroy.com for additional assistance. twitter.com/messages/compo…

@PURtweets Do y’all maybe have an email address?

@adamrsweet_ This is not what we'd expect from a new filter. We'd like to help. Please send us a direct message for assistance. Thank you. twitter.com/messages/compo…