Parcel2Go

@denisefoster36 Hi Denise, I am deeply sorry to hear this. I have sent yourself a message regarding this. Please respond at your earliest convenience.-- Jack

@Parcel2Go your 7-day delay reading an email caused my daughters' winter clothes & birthday present to be turned around from Australia. Now customer service has given me a deadlock letter, refused to help find the boxes, and left me with zero tracking updates. Are my parcels lost? Where is my property? Ref: P2G144590614 P2G144590615 P2G144590614

@FredTheLion1885 Hi Mark. We're very sorry to hear you're still disappointed with the progress of your case and apologise for the inconvenience this has caused. If you have any further questions or would like to discuss your case in more detail, please send us a direct message or email us.

@Parcel2Go 58 days since my lambretra seat was ruined even tho it was insured yet no resolution.

@equidivine Hi Michelle, I am sorry to hear this. I have sent yourself an email regarding this. If you can get back to me at your earliest convenience that would be appreciated. -- Jack

@Parcel2Go fuming at your reply! The parcel is missing and iv literally shown you I refunded the customer! I will go to court! #scam #parcel2go #courier #parcel #delivery #moneysavingexpert

@FredTheLion1885 Hi Mark, I am sorry to hear this, I have sent yourself a DM with an update regarding this. -- Jack

@Parcel2Go still nothing.....

@equidivine Hi there, I am deeply sorry to see this. I have sent yourself an email regarding this. Please get back to me as soon as possible. Many thanks in advance.

@Parcel2Go absolute joke of a company avoid at all costs! Refusing and making claim lasts ages when you can literally see tracking shows NOT DELIVERED

@FredTheLion1885 @lewismith11 Good morning Mark, unfortunately we haven't received a message from you. If you could send this again, that would be much appreciated. Thanks!

@lewismith11 @Parcel2Go Message sent but its a waste of time

@Parcel2Go shocking service. insured a lambretta seat worth £300 and your Evri service smashed it 8th may. still waiting

@lewismith11 @FredTheLion1885 Hi Lewis. Please pop us a dm and we can discuss any issues you have further. Thank you, P2G team.

@FredTheLion1885 @Parcel2Go Scammers

@flippedeye @PoetryBookSoc Hi there, I am sorry to hear this. If you can send us a dm with your order number we will be more than happy to review this for yourself. -- Jack

I'm sorry, @Parcel2Go officially has the worst customer service known to delivery. We sent a package to @PoetryBookSoc two weeks ago - TWO WEEKS!! - they have not delivered it. #Evri accepts that they misplaced the parcel & didn't deliver it, yet Parcel2Go is rejecting our claim.

@mrsfedup3 Hi there, if you head to our profile, follow us, then you should be able to request to send us a message. - Jack

@Parcel2Go How do I dm you there’s no option

@Parcel2Go do not use this terrible service ! Parcel never arrived no one to call only robots to speak to chat help doesn’t work - terrible customer service !!

@22Atlanta22 @UPS_UK Hi, I am deeply sorry to hear this. If you can send us a DM with your details we will be more than happy to look into this for yourself - Jack

@Parcel2Go hi 👋 I paid £110 and on Monday : 1-UPS driver called me when I was ona work call 2-got no email or anything and have hard bribing since 3-@UPS_UK reached out and have no knowledge of my order Can you help please

@TheOllie_C Hi Ollie, I am sorry to hear this. If you can send these to us in a dm we will be able to look into this further for yourself. Many thanks in advance.

@Parcel2Go I dropped off a return parcel at a Parcelforce/Post Office drop-off point on 5 May and have a receipt confirming this, but tracking still says “awaiting drop-off” on both your system and Parcelforce’s. Tracking number: GI045663821GB Help, please!

@kavrix Hi, thank you very much for your feedback. As previously advised, please send us a direct message with the order number, to enable us to look into this for you. Dave

@Parcel2Go Be advised I will be escalating this legally if you tell me the same thing in dms. Already went public on my page regarding this.

Hey @Parcel2Go, I need an explanation. I paid for "Parcel Protection" for an item I clearly declared. You lost the package 4 months ago, kept my insurance premium, and are now refusing the claim based on fine print your system ignored when taking my money. This is a textbook case of mis-selling. Why was I sold "protection" for an item your terms exclude? Order: P2G141346459 / 3962522 #ConsumerRights #Parcel2Go #BadService @CitzAdvice

@pansophic81 I am very sorry for the issues experienced. We have now checked this over for you and sent you an email. Dave

@Parcel2Go P2G143054461. I paid for a collection today the 9th of March 2026 to be delivered next day with insurance. The collection has been cancelled. I need a resolution.

@pansophic81 Good Morning, Thank you for providing that information. Are you able to DM us so we can help resolve this for you please? - Toni

@Ebhbarnes13059 Hi Emma, I am sorry to hear this. To allow for me to investigate this further could you please send me a DM with your order number and I will be happy to look into this for your further? -- Jack

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