ParcelCompare

@RubenAmorim101 Hi, good morning. I am sorry to hear that the DPD driver did not ring the bell at the time of collection. Could you please send us your tracking number via direct message so we can review this further?

@ParcelCompare I paid for a service AND dpd guy came Didn't even attempt to buzz my door and left without picking up my parcel

@JoeMoloney64212 Kindly share your contact details via direct message. Thanks, Alex.

@ParcelCompare you have just taken a substantial sum from my account without my authorisation. You do not take calls, emails nor offer a means of raising a support ticket. Please DM me as I need help.

@JoeMoloney64212 Hi Joe, I am sorry to hear about the trouble you have experienced. Could you please send us your account or shipment details so we can raise this with our Customer Support team? Thanks, Alex

@raouliani2 thank you for getting in touch. I’m really sorry to hear that this is the situation, and I absolutely appreciate that this needs to be resolved quickly. So, to get things moving, can you send me your tracking number/email address so I can chase this with Customer Support? Than...

@ParcelCompare please contact me about a charge that has been levied without evidence. The fact that there's no way to raise a support ticket on the website is crazy.

@OngPairam • Hello Ong Pairam, thank you for getting in touch. I’m really sorry to hear that this is the situation, and I absolutely appreciate that this needs to be resolved quickly. So, to get things moving, can you send me your tracking number so I can chase this with Customer Suppor...

@ParcelCompare can you help me to resolve issue with my shipment? It has been over a week now! The shipment should have arrived since 23/01/2026 and now 28/01/2026, my shipment still has not arrived. There are not much information as what is going on from your side! Please help!

@FeedTheHoss Hello Paul, thank you getting in touch again. I can see that our Customer Support team are already looking into your case, and I really appreciate that this situation needs to be resolved quickly. So, I have chased them up and they have assured me that they will be in touch wi...

@ParcelCompare once again. You’ve ignored the potential fraud in my account when presented with proof and are still blaming everyone but yourselves. To potential customers DO NOT USE THESE ROBBING BASTARDS

@Keys2Casa @UPS Hello, thank you for getting in touch. Our Customer Support team is already reviewing your case, and I have followed up to ensure a quick resolution. They’ll be in contact with you soon. Regards, Alex

@ParcelCompare @UPS Urgent parcel sent on 3 day delivery from UK to Georgia #1Z61A84F0420003101 18.12.25 Georgia UPS require sender consent ERN to return package. have given consent daily to UPS UK and Parcel Compare. No-one is actioning the return. Please respond

@FeedTheHoss Dear Paul thank you in providing details. I can see that our Customer Support team are already looking into your case, and I really appreciate that this situation needs to be resolved quickly. So, I have chased them up and they have assured me that they will be in touch with y...

@ParcelCompare parcel never left the uk. They blame everyone but themselves, ignored all the points I raised and essentially called me a liar. AVOID AVOID AVOID

@NishaSareen3 @evri Hello again Nisha I can see that our Customer Support team are already looking into your case, and I really appreciate that this situation needs to be resolved quickly. So, I have chased them up and they have assured me that they will be in touch with you soon. Thank you again...

@ParcelCompare @evri my parcel has been missing for 2 weeks. I am getting no satisfactory updates. You are providing no direction on claiming through insurance. I suspect it has been stolen. Should I now file a police complaint?

@FeedTheHoss Hi Paul, Thank you for your message and for taking the time to explain the situation. I completely understand how frustrating this must be, and I want to make sure we address it properly. To investigate fully and take the appropriate action, including arranging a refund if ap...

@FeedTheHoss Hi Paul, I understand what you’re asking for, and I want to be very clear here. We’re not trying to deflect or dismiss what you’ve said. A refund can only be issued once the specific shipment has been formally reviewed with the carrier, using the tracking reference linked to y...

@FeedTheHoss Hi Paul, I’m genuinely sorry you feel this way, and I understand how frustrating this experience has been. That’s certainly not the impression or outcome we want for any customer. My intention in asking for the tracking number is simply to review the shipment details directly ...

@NishaSareen3 @evri Hello Nisha, thank you for getting in touch. I’m really sorry to hear that this is the situation, and I absolutely appreciate that this needs to be resolved quickly. So, to get things moving, can you send me your tracking number so I can chase this with Customer Support? Thank...

@FeedTheHoss Hello Paul, Thank you for getting in touch. I’m really sorry to hear about the situation and completely understand the urgency in getting this resolved. To help move this forward, could you please share the tracking number with me? Once I have this, I’ll follow up with Custome...

@Pimped__Out thank you getting in touch. I can see that our Customer Support team has already handled your case. I really appreciate your patience while this was being resolved and hope everything has now been addressed to your satisfaction. Regards, Alex.

@ParcelCompare You actually going to respond to me you lost a jacket it’s been 5 months and no payment or reply

Both ParcelCompare.com and our help centre are currently down. We are working on a fix

@IanArundell Hi Ian, Thank you for your message. I can confirm that this has now been queried with the customer support and the moment we have some feedback I will revert back to you with an update on your request.

@ParcelCompare I am due a refund but cannot get support on your site. Can you assist?

@IanArundell Hi Ian, we sincerely apologize for the inconvenience. May I kindly ask which email address you used when you requested the refund, and to which email address the support team responded? This will help us properly follow up and chase the request on your behalf. We are sorry for...

@FeedTheHoss Hi Paul, I am sorry to know about your trouble. Could you please provide the tracking number or invoice number so that we can follow this up with our relevant team? I look forward to your response. Thanks, Alex

@ParcelCompare charged me £25 for a parcel that didn’t get delivered. Awful customer service can’t speak to anyone to resolve. AVOID AVOID AVOID

@angusjfrench Thanks for sharing the tracking number, Angus. We’ve chased our support team with this. You’ll be kept updated via your ParcelCompare account email address. Thanks for your patience, Alex

Hey @ParcelCompare, I had a booking through you for collection by UPS, yesterday 24/12/25. UPS didn't show and your tracking screen gives no information to explain why. Further, if I try to contact you using your messaging facility I get an 'Error adding new ticket' response.

@angusjfrench • • Hello Angus, thank you for getting in touch. I’m really sorry to hear that this is the situation, and I absolutely appreciate that this needs to be resolved quickly. So, to get things moving, can you send me your tracking number so I can chase this with Customer Support?...