PatsyT

Because we all have this much time to sit waiting for someone @ScottishPower to answer the phone. This is my 3rd time of trying. I had to abandon the last 2 times because of meetings. Just what are we paying them for?? #CustomerService #scottishpower

@SP_EnergyPeople I decided to try again today as nothing came from my DM reply to you. I have now been on hold for 1h37mins. In 20 minutes time I will have to abandon this as I have a meeting. What a joke this is.

@PatsyT31 Hi Patsy, I am sorry to hear this. If you are needing assistance could you please send us a private message to confirm your full name, date of birth, full address (inc. post code) and account number? Thank you. twitter.com/messages/compo…

@ScottishPower Added to my previous tweet, my call has just been cut off after holding for 1:05. Plus, I waited at a property between 12-4 on Friday for your engineer, who did not turn up and I have had no communication from you whatsoever regarding this. Poor customer service.

@ScottishPower surely some of the "well earned" profits you have enjoyed this year should be reinvested into the company, such as expanding the no. of Customer Service operatives answering calls. Thus ensuring valued customers aren't still on hold 1 hour later when calling.

@TUIUK Unfortunately, this brings up exactly the same message. Will try again in the morning. 😐

@PatsyT31 Hi Patsy, this would be our 3rd party flying team that you need to speak to, the number is 0800 107 1534. I hope this helps ^Kim

@TUIUK Hi, tried to call you just now and the answer service says you are now closed, and to call back between 9am-7pm? It is only just after 6pm.

@TUIUK Thank you Kim, we will try that now.

@TUIUK It is the option where the flights for your holiday are not Tui flights. Our flights are Easyjet. Tried it twice now.

@PatsyT31 Hello, which department are you wanting to get through to please? As our general call centre operators are open until 7pm 😊 ^Kim

@jamesmartinchef @ITV @sat_jamesmartin Can you ask Richard how long he mixed the pizza dough for in the mixer? I tried to make some a few weeks ago but think I over mixed it.

Today’s show...next up @itv @sat_jamesmartin

@bt_uk Text msg received today??!: Hello, BT here. We're sorry, but we need to change the date that some of your services will start or stop. Your broadband start date is changing from 17-Nov-2020 to 30-Nov-2020. Your phone service start date is changing from 24-Dec-2020 to 30-Nov-2020.

@PatsyT31 I'm sorry your order has been delayed Patsy, some orders are more complex than others. Engineers will always offer the earliest available appointment ^ClaireC

@bt_uk We decided try BT for our TV and WIFI after shocking service with Virgin. 3 weeks after our install date we still have neither. 3/4 phone calls per week to your CS dept. on hold for 50 minutes each time.

@OpenreachHelp We were told it was the overhead cable that was old at first, then another engineer said the issue was underground 37 metres away. It's the lack of communication that is most frustrating. We are the ones who have to call to ask why the job hasn't happened again.

@bt_uk Thank you for checking, but we've just had a call saying that our new date for Open Reach to attend will be 24/12. Original date was 17/11. It's simply not good enough. Will Open Reach simply not turn up again? Who knows?!

@PatsyT31 Hi Patsy I'm just checking if you still need help since we last replied?

@OpenreachHelp Hi, the latest reason is that by the time the last engineer (who wasn't the correct type) submitted his forms, it pushed the latest date given out even further. They are now telling us 24/12. Original date was 17/11.

@bt_uk Hi Paula, they came on 17th (they did turn up but said could not complete as a new line needed). No shows on 3 subsequent dates. Trying to work from home with a dongle, no security cameras for 3 weeks now = very frustrated.

@PatsyT31 Hi Patsy Im really sorry this sounds awful. So Openreach were due to vosot today to connect your broadband? ^Paula

@virginmedia 54 minutes on hold, and your operative cuts us off when we were half way through discussing the issue. Shocking service!!

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