@PeteBoyRocket Thanks for letting us know. I would like to send you a Direct Message. Can you please follow us on Twitter and let us know once you've done this so we can send the DM?
@PeteBoyRocket If the issue persists scroll down to "Contact PlayStation Support". Once there follow the path for "Subscriptions" and then select your subscription. You'll find the option to email our teams under "Need to contact us?". 2/2