Pets Best

Explore more great ways to keep up with us! Please find us on: —Facebook (facebook.com/PetsBestInsura…) —Instagram (instagram.com/petsbestinsura…) —LinkedIn (linkedin.com/company/petsbe…) Just a reminder, we’ll never ask for your sensitive information via social media platforms.

@EEEaley We understand how frustrating that situation can be and apologize for the disappointment. Waiting periods and coverage effective dates can vary depending on the state and whether the policy is employer or individually purchased. We’d be happy to review your policy details further

Glad we got pet insurance from @PetsBest for them to deny our first claim because your coverage doesn’t start until 2 WEEKS after you purchase it?!? 😑🫠 Even crappy human insurance will backdate coverage.

@eddievanheinous We sincerely apologize for the trouble getting a hold of an agent. Please send us a direct message with your full name, phone number, policy number, and a brief description of your concern so we can have our team look into this for you right away. - CD

@PetsBest I did. There is nothing but automated reply options.

@PetsBest you people seriously have zero ways to contact you??

@ez1013 We’re very sorry to hear about the delay and understand how frustrating that must be, especially when you’re waiting for veterinary guidance. Please contact the vet team directly at 877-473-4679 or through prod01.petsbest.com/customerportal… for chat options for a quicker response. -CD

@PetsBest It will not allow me to pm you because I do not have premium.

@PetsBest what is going on with your vet advice line? Was supposed to be called back “within 20 mins” and that was over 4 1/2 hours ago.

@LeszliKalliL Hello! We truly appreciate the opportunity to care for your fur babies. Our team is committed to making the claims experience as smooth and supportive as possible. If you need assistance, our Customer Care team is happy to help at 877-738-7237! KS

Hello!!! I have just submitted my first reimbursement claim to see if the insurance is as good as it has been recommended to me. I have been a customer since 2023, and I currently have both of my cats insured with you. I hope this first experience is worth it and confirms your good reputation. 😉

Mi hermosa Nina está malita y el paseo al veterinario me costó.... 348 dólares. Espero que el seguro que le pagó me reembolse el 80% @PetsBest Primera vez que se enferma en un año.

@ToBluesky24 @SourDough We’re sorry for the frustration and apologize the direct message isn’t going through. Please call us at 1-877-738-7237 or email customercare@petsbest.com for assistance, as social media responses can sometimes be limited or delayed. - CD twitter.com/messages/compo…

@PetsBest Do NOT buy this insurance. They have gone to utter crap. Customer service is a joke. I’ve emailed daily, spoken to someone on the phone repeatedly and cannot get their incompetence resolved. Now on hold. 32 minutes so far.

Explore more great ways to keep up with us! Please find us on: —Facebook (facebook.com/PetsBestInsura…) —Instagram (instagram.com/petsbestinsura…) —LinkedIn (linkedin.com/company/petsbe…) Just a reminder, we’ll never ask for your sensitive information via social media platforms.

@Tittyboiiii19 We’re sorry to hear that. Please contact our Customer Care team at 877-738-7237, so they can review your account and assist with having the check reissued.

@PetsBest I am missing a check from a claim. How can I go about getting that resent?

@inky_mintar We’re sorry for the frustration this caused. Please send us a DM with the full name on the account, policy number, and best phone number to reach you so we can review the payment issue and follow up directly.- CD twitter.com/messages/compo…

@PetsBest Is your system having an issue? I have tried to make payment couple time for this month but they all were error. And it charged me 3 times.

The Cavalier King Charles is one of the smallest Spaniels & one of largest lap dogs, but fills the role well. They are extremely affectionate, patient & good with children. They are naturally curious, playful, & make excellent companions. #PetsBest #PetInsurance #BestPetInsurance

@ToBluesky24 We’re sorry for the frustration and want to help resolve this. Please send us a DM with the full name on the account, policy or claim number, and best phone number to reach you so our team can review and follow up directly.- CD twitter.com/messages/compo…

@PetsBest This is bullshit. You still haven’t processed the documentation I have repeatedly sent in. The claim is still showing that I have not sent the documentation in. I have emailed I have spoken with customer service. Somebody needs to fix this and your responseis not acceptable.

@ToBluesky24 Hi, we’re sorry to hear about your experience and appreciate you sharing your feedback with us. We’re continually working to improve claim processing times and create a smoother experience for our customers.

@PetsBest Your process of processing claims has gone to hell. Your rates keep going up but you have people that don’t know what they’re doing handling claims and if you called to talk to somebody, you’re talking to a call center in another country.

@AmericanHumane Thank you for sharing Winston’s journey. We’re honored to support the incredible work being done to help animals like him receive the care and second chances they deserve. Wishing Winston continued healing and brighter days ahead 💙

Winston was rescued he was injured, untreated & still trusting. 🐾 Our Second Chance® Grant Program helped fund his surgeries. Today he's healing and finally pain-free. This #BeKindToAnimalsWeek, gifts are matched up to $20,000 by @PetsBest. 🔗 americanhumane.co/4u8rENn

@Paws_of_Science Thank you so much for sharing your experience and for being part of the Pets Best family! We’re so glad to hear the claims process went smoothly and that we could help take some stress off during such an important time. Wishing your baby girl a smooth and speedy recovery. 🐾 KS

Someone asked me to breakdown my latest Vet bill claim. Over a week ago baby girl had to go for an mri and testing. The insurance just processed my claim. @PetsBest y’all are awesome!very efficient insurance company 🤗

@canesfan25 We’re really sorry for the frustration with the app errors. Please email your claim invoice and medical records to claims@petsbest.comand we’ll get it submitted and processed. We’ll also inform our IT team to review this issue and work toward a quick resolution. - CD twitter.com/messages/compo…

Hello @PetsBest I am getting errors again trying to submit a claim through your app. This is happening way too often. Please fix it asap. I do not want to have to stop to email or call. Unacceptable.

Happy Earth Day from Pets Best!! 🌎🐾💚 We’re proud to protect not only your pets, but the world they explore every day. From greener choices to more time spent outdoors, every small step helps keep tails wagging on a healthier planet. #PetsBest #PetInsurance #BestPetInsurance

For a lifetime of care, there’s Pets Best ❤️‍🩹#PetsBest #PetImsurance #BestPetInsurance

Me waiting for my food delivery 👁️👄👁️ #PetsBest #Friday #FridayVibes #PetInsurance #Cats

For support in care that works wonders, there’s Pets Best ❤️‍🩹 #PetsBest #PetsBestInsurance #BestPetInsurance #PetInsurance