PhonePe

How do you scale AI for 700M+ users without a top-down mandate? You build the right rails. Our Founder and CPTO @rahulchari9 sits down with Vikram Vaidyanathan to talk LLM gateways, on-device models for India, and why our biggest opportunity lies in applied AI. Tune in to the full conversation: youtube.com/watch?v=BXEbIi…

@surdy_12 Hi Aman, apologies for the delay. We acknowledge your concern regarding reaching our support team. Please DM us your registered mobile number along with a brief description of your issue so we can review the details and assist you further. ∞NK x.com/messages/compo…

No updates or link up to solve the issue…

@PhonePe impossible to connect with human support on your channels. My issues is not covered in the bot or call. How can I find a solution?

Hi, Suryesh. Thank you for reaching out Your security is our top priority. Please block the unknown sender and avoid clicking on any suspicious links. If you continue to receive these messages even after blocking the sender, please let us know. As a reminder, to keep your account safe, never share confidential information like your OTP, UPI PIN, CVV, or bank account details with anyone—including PhonePe representatives. Feel free to reach out if you need any further assistance. ∞NK

Dear @PhonePe will you take action on this scammers or not?? how do you allow these people to use phonepe for scamming??

Hi Anil, we apologize for the frustrating experience and the lack of a proper resolution during the field visit. Please be assured that we're re-escalating this complaint to our ground team on top priority. We are tracking this to ensure your SmartSpeaker is fixed. Thank you. ∞RS

@PhonePeSupport Executive ne visit kra but koi solution nhi diya next day bolke phir se chle jab aap logo ko service nhi deni toh kyu advice krte ho visit krenge mana kr do saaf humse nhi ho payega @PhonePe @PhonePeSupport @myogiadityanath @narendramodi

Main bar bar complaint pe complaint krra hu 1 hafte se mera sound box kharab pada or complaint krne pe koi visit bhi nhi krta or jo aate hai visit krne woh next day aane ka bolke gayab ho jate har maheene charges lete hai or service ke naam pe sirf customer @PhonePeSupport

@Educationa25437 Hi Ankit! Thank you for confirming over the call that your concern regarding the SmartSpeaker issue has been resolved. We are glad we could help! Please feel free to reach out to us if you need any further assistance in the future. We're always here for you. ∞RS x.com/messages/compo…

@PhonePeSupport 94735934 ticket no

@PhonePeSupport Complain no 90432689 smartspeaker is not working and charging why again nd again ye problem aa rhi isko replace krwaiye

Hi Himanshu, just following up to reassure you that we’re actively working on your concern. Please be assured that your case is under priority review. We are tracking this closely to ensure you get a definitive resolution as quickly as possible. Thank you for bearing with us! ∞RS

@PhonePeSupport When you are showing rs 9 per month to me then why are you charging 35 Rs.,if you have changed the price then you should inform the user.so that we can think to use phonepay business or not.

@PhonePeSupport I am a phonepay business user , earlier we were charged 9 Rs per month for sms text message,now from that last 3 months,you are charging 35 Rs,even though you are saying in charges section that sms charges is 25rs.

Hi, thank you for your time on the call today. Please be assured that we will check this concern on priority and will get back to you with an update at the earliest. Also, for your security, we recommend deleting your phone number from the public post to protect your privacy! ∞RS

And this blunder done by your agent just because to get some target done and your customer support was also very pathetic @PhonePe

@PhonePeBusiness @PhonePe this is not my business AC number from last three month I raise ticket to close this AC and withdrawal my kyc but no response from your side because of this i am not able to do my kyc from my real PhonePe business AC please look into this aapas

Hi Anil, thank you for your time on call. We're sorry to hear the trouble you're facing with your SmartSpeaker. Please be assured that we have escalated your concern to our team on high priority and an agent will visit your location within 7 days. Thank you for your patience! ∞RS

Customer ka service ke naam pe sirf pagal bnaya jara hu @PhonePe @PhonePeSupport

Filing taxes just got a whole lot less painful. @PhonePe has launched a brand-new 'Income Tax Filing' category on the app in partnership with TaxBuddy. Now you can calculate your liabilities, get expert help, and file your ITR in minutes without leaving the platform. Check it out: srkl.in/6014B7FuVo #PhonePe #TaxFilingMadeEasy #DigitalIndia #SmartFinance #IncomeTax

@Madhusudan0911 Hi, Madhusudan. We have addressed your concern via DM. Please check. For your protection, we recommend removing any sensitive information from your post. ∞VS

@PhonePe please mera account unblock kar dijiye🙏 my account number 9783742526

Hi Suman, we recognise your concern regarding the nominee option for your general insurance policy. We're here to help. Please DM your registered mobile number and policy number. Once we receive these details, We'll look into the issue and get back to you as soon as possible. ∞NK

@PhonePe Why are you peddling general insurance policies on your app without any scope for adding nominee names? @ACKOIndia @nirma

@Adya1008 Hello, Adya. We recognise your concern related to the investment and regret for any inconvenience caused. Please share your PhonePe registered mobile number via DM, so we can check and assist you further. ∞YR x.com/messages/compo…

@PhonePe misinformation on your app regarding the investment plan. invested 3 years ago, and now I am unable to withdraw the amount, the instalment paid this month will be available for withdrawal three years later. Does that make sense? Why would somebody invest in such a plan

@mrhafeez09 Hi, Hafeez. We would like to inform you that the payment was successful. Kindly ask the recipient to check their bank statement to confirm the credit. Should you need any further assistance, please do not hesitate to contact us. ∞MS

@PhonePe @PhonePeSupport @HDFC_Bank @HDFCBank_Cares

नमस्ते, रोहित। हमने इसे चेक कर लिया है! ऑपरेटर के एंड पर समस्या के कारण आपका रिचार्ज सफल नहीं हो सका, लेकिन आपका रिफंड 3 जुलाई को प्रोसेस कर दिया गया था। यह आज किसी भी समय आपके खाते में पहुँच जाएगा। कृपया पुष्टि के लिए अपना बैंक स्टेटमेंट चेक करें! कृपया अपनी पेमेंट से जुड़ी कोई भी जानकारी पब्लिक प्लेटफ़ॉर्म पर शेयर करने से बचें। ∞SD

@PhonePe @UPI_NPCI हमारे 3604 वापिस नहीं मिले है

Hi Rudraksh, we understand you're facing difficulties registering your new number and accessing your account. Let’s look into this right away. Please send us a Direct Message (DM) with your previous registered number and the new number so we can check the block status safely. ∞AC

@PhonePe I changed my bank account number and I am trying to register with a new number, but after doing log in showing account is blocked. Your phone helpline disconnects me because the number isn't registered yet. Please unblock my device so I can register."

From the red soil of Santiniketan to a bustling digital storefront! 🌾✨ Discover how Ashirbad, founder of Karukrit Art & Craft Emporium, partnered with @PhonePe to preserve Bengal's artisan heritage while scaling his business with smart digital payments.👇 #DigitalIndia #MSME Watch here : srkl.in/6015B7L5SS

@Alltypeinfo3 Hello, Abhishek. We're sorry for the frustrating experience. Masking UPI IDs is a standard regulatory requirement to protect your privacy. Please DM us your registered mobile number for further help, and kindly remove any sensitive details from your public post to stay safe. ∞YR x.com/messages/compo…

@PhonePe @PhonePeSupport @PhonePe as of now I didn't get my statement without Masked and I am not able to find any step In Google also how to download it I am firing @jagograhakjago complaint

I remember I put upi id in phone now they are showing Masked upi id in transaction Details @PhonePe @PhonePeSupport I want full transaction Details. Where nothing is masked .. customer support is A.I that made me sure decision to uninstall this useless app

@gsrivastavabsc Hi Gaurav. This isn't the experience we want for you. We'd like to know what went wrong. Could you please DM us your registered number and more details about your concern? We will certainly look into it. ∞DR x.com/messages/compo…

@PhonePe @abcapital thanks for giving fraud service in phone pe application

नमस्ते, आपको हुई इस परेशानी के लिए हमें खेद है। हम इस मामले की जांच करके इसे तुरंत सुलझाने में आपकी मदद करना चाहते हैं। क्या आप कृपया DM (डायरेक्ट मैसेज) के जरिए अपना रजिस्टर्ड मोबाइल नंबर हमारे साथ शेयर कर सकते हैं, ताकि हम आपके अकाउंट की जानकारी निकालकर आपकी सहायता कर सकें? ∞RS

अगर कोई Fraud व्यक्ति मेरे PhonePe Merchant QR पर पेमेंट कर दे, तो मेरा Merchant Account हमेशा के लिए बंद कर दिया जाता है। एक व्यापारी हर ग्राहक का बैकग्राउंड कैसे जांचे? क्या Fraud करने वाले पर भी यही कार्रवाई होती है,@PhonePe @PhonePeSupport @GooglePayIndia @RBI @nsitharaman