@vicky_c1345 Hi, we completely understand how inconvenient it is when your account is blocked and you cannot access it. We've addressed your concern via DM! Please check for our message. ∞VV
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@PhonePeSupport
343.2K posts
@PhonePeSupport
@PhonePeSupport
The Official Support Handle For PhonePe. Revolutionizing Payments and Customer Experience.
India Katılım Temmuz 2016
5 Takip Edilen115.6K Takipçiler
👉 @PhonePe
My account has been blocked for “security reasons” without any clear explanation. I've been frustrated for several days now, but no proper solution is forthcoming.
Please help immediately and unblock my account. @PhonePeSupport
#PhonePe #CustomerSupport #UPI
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@data_reporter Hi! We take data security and user privacy very seriously. Please be assured that fetching a credit report requires strict OTP authentication and cannot be accessed with just a PAN. Kindly DM us your registered mobile number and the exact scenario so we can investigate. ∞JB twitter.com/messages/compo…
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@PhonePe I am saddened and surprised to see that your system has flaw to have data breach . Any person with any person PAN details can see credit report directly without authorisation. Doesn’t it is a breach of privacy of a customer.
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@mittalshivam071 Hi, Shivam. Rest assured that we are actively working on your LPG query, and you can expect an update at the earliest. Thank you for your patience. ∞VV
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Indonesia
@ad39754 Hello. We know that you wish to get your account unblocked. However, the account cannot be reinstated at the moment. If we have any updates on this, we'll notify you in your app. Appreciate your understanding here. ∞BV
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@PhonePeSupport Dear Support Team,@PhonePe
@PhonePeSupport My account has been blocked/restricted. I kindly request you to review my account and unblock it at the earliest. I assure you that I will follow all policies and guidelines going forward.
Thank you.
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@RamireddyV27879 Hi, Rami. Thank you for reaching out to us. Please let us know how we can assist you today. ∞JB twitter.com/messages/compo…
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@rkkhandelwal54 Hi Rajiv, we certainly understand your concern and we're sorry for the delay in our response. Please be informed that our team is actively working on your concern, and you will receive an update within 2 working days. Your patience is highly appreciated. ∞RM
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@PhonePeSupport @PhonePe Thank you. A person who gave his visiting card as K. Naveen (M: 96xxxxxx23 email : koxxxxxxx@phonepe.com) has taken the EDC/POS machine without giving an acknowledgement. Kindly confirm the receipt of the machine.
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Kindly guide the process of closing a merchant account with @PhonePe
@PhonePeSupport
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@itschiraggg Hi Chirag, we're here to help you! To check why the card option isn't appearing, please DM your registered mobile number & a screenshot/recording of the error on the payment page. Also, please check if this is missing for all transactions or just a specific payment. ∞VV twitter.com/messages/compo…
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@PhonePe @SBICard_Connect
How do I raise a complaint against fake marketing of your sbi black credit card with upto 10% discount and etc. But when I go and try to do a payment the card payment option is not available at all on the payment page
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@JustNow_Post Hi, thank you for your time on the call. As per your request, we will arrange a callback in Tamil within the next 24 hours. We appreciate your patience. ∞RM
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🇮🇳𝐇𝐢𝐧𝐝𝐮 𝐌𝐚𝐡𝐚𝐫𝐢𝐬𝐡𝐢⛳@JustNow_Post
@PhonePeSupport Ticket Number 1: #89675567 Ticket Number 2: #88836056 @PhonePe We are running small business in Elayirampannai in Tamilnadu, 626201 using Phone pe merchant services. We are facing various issue in Smart speaker. Please connect with local Phonepe agent to resolve this issue. My Contact number: 89405 62877 My native Language: Tamil I hope you resolve this issue as soon as possible. Jai hind.
QME
@anujguptafca Hi Adarsh, we understand that it's taking longer than expected and we're sorry for the delay in our response. Please be informed that our team is actively working on your concern and you will receive an update within 2 working days. Your patience is highly appreciated. ∞RM
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@PhonePe request no 89091173 is pending for more than 15 days
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@RehanMustafa92 Hi, Rehan! We apologize if our previous replies seemed automated. We have highlighted your concern regarding the referral status to our internal team. Please be assured that we will get this checked right away and share an update with you. ∞JB twitter.com/messages/compo…
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@PhonePeSupport @PhonePe @NPCI_NPCI @RBI @PhonePeSupport Stop giving copy-paste bot replies! If there was no active offer, why did your own app clearly show 'Referral Successful' with my invitee's name? (See attached proof). Stop lying to customers in public!
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@PhonePe @PhonePeSupport Fraud! App shows 'Referral successful' but ₹0 cashback. Filed NCH Grievance: 9272184, but your support blindly closes tickets with bot replies. @NPCI_NPCI @RBI please take strict action on this scam! Ticket: 587221274.
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@pranav78690 Hi Pranav, we see that the balance has not been updated on your Delhi Metro card. Please rest assured that we are actively working on your concern, and you can expect an update as soon as possible. Please contact us via DM if you require any further clarification. ∞VV twitter.com/messages/compo…
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@Nikhilkuma19691 Hi, Nikhil. Thanks for reaching out. We realise that waiting for a refund can be worrying, and we appreciate your patience while we track it. Allow us some time and we'll be back with an update soon. Kindly come via DM and delete the post that has sensitive details. ∞BV twitter.com/messages/compo…
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Hey @zomatocare @zomato, my refund for Order #8102836113 is stuck since 11th May. Payment was made via @PhonePe Wallet (UTR: 395148856353). Your app shows "Processing" even after the expected completion date has passed. Please resolve this ASAP! #Zomato #RefundIssue
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@alikhan_gazi Hi Ali! We hear your concern regarding the ads, and we certainly don't want this to be the reason you leave us! Please drop us a DM with your registered mobile number so we can quickly get these promotional notifications stopped for you. ∞JB twitter.com/messages/compo…
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@sandhup__ Hi, please note that currently, AutoPay can only be set up using a linked Bank Account. The option to use a Credit Card for automated payments is not available at this time. We recommend linking your bank account to enjoy uninterrupted automated recharges. ∞SD
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@PhonePeSupport @PhonePe kindly advise if i can set auto recharge for my mobile with phone pe using CRedit card as payment method? Is it possible? How to do that
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@parasverma30 @PhonePe please DM us your registered mobile number so we can take a closer look! ∞SD (2/2) twitter.com/messages/compo…
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Hello @PhonePeSupport @PhonePe
Why this message when there is no Autopay on my account?
I want to remove it, please advise.
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@parasverma30 @PhonePe Hi, Paras. We understand it can be confusing to see messages about AutoPay when you haven't set one up. To ensure there are no active or "pending" mandates on your account, please check: PhonePe App > Profile > Payment Settings > AutoPay. If you're still seeing the alert, (1/2)
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@avaneeshkumarma Hi, Avaneesh. We hear you, and we completely understand your frustration. Kindly DM us your registered PhonePe number and the transaction details so we can check this for you on priority. ∞DR
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PhonePe support has almost zero human interaction. While it may save costs in the AI era, it fails badly during critical payment issues when real help is needed.
Time to move to a better payment app from @PhonePe @PhonePeSupport worst app.
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@Qwerty29384647 Hi, we realize that waiting for a refund can be worrying. Your refund was successfully initiated on 08/05/2026. However, banks usually take 7-9 days to process card refunds. Please check your bank statement after 17/05/2026 for credit confirmation. ∞DR
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@MyIndusIndBank @PhonePeSupport Its very frustrating 1 dabahiye 2 dabahiye but but unable contact anyone one Pls refund my amount
Refund Tx ID T2605082233281086012571
Refund Amount₹12141.6
StatusCREATED
Refund Initiated At08/05/26, 10:33:28 pm
Refund Updated At08/05/26, 10:33:28 pm @RBI @nsitharamanoffc #NEET
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@PhonePe @PhonePeSupport it's already been 3 days since the payment was failed but amount debited not credited yet tx is NX26050811065210060769021 please look into it it's very frustrating which may impact my credit score as utilisation may go up if bill generated
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@genuinetravel9 Hi, we are sorry to hear about your experience. Unfortunately, PhonePe is not authorized to cancel or reverse UPI payments once they are initiated, as these are direct bank-to-bank transfers. Please contact your bank with the UTR number for further assistance. ∞DR
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@PhonePe @PhonePeSupport @OfficialSBICare @ICICIBank Refund my money as soon as possible. Both bank your staffs are useless. They are saying it’s your mistake you lose money. Mistakes can happen while transactions. Your staff doesn’t know how to deal with problems. @NPCI_NPCI
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@ashutosh_verma9 Still, if you would like to proceed with the account closure, please share your registered contact number via DM so we can assist you further. (2/2) ∞DR
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@PhonePeSupport Anyway, please help me close my PhonePe account. Thanks.
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@PhonePeSupport @PhonePe @Airtel_Presence @airtelindia I have two Airtel numbers. I wanted to recharge my primary number with the ₹899 plan, but by mistake the recharge was done on my secondary number.
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