Carrie Forrester 🇨🇦

Just a shout out to all of @newsmark Mark Blanchard’s friends and colleagues who continue to post and share random stories and keep in touch. These are the greatest gifts. ❤️

@rogershelps 5+ hours on the phone with agents to transfer one account with four lines due to death of account holder. BRUTAL PROCESS. DO BETTER @rogers. Train staff just for this. Have a designated option on your phone tree just for this.

@RogersHelps Because I’m these circumstances (death of a/c holder) an account transfer cannot be done online I request that the $75 transfer fee per line be waived. Total $300

@PineRocker Once again appreciate your patience and thank you for waiting diligently. If and once you connect with them they can review everything and let you know what the SLA is for the transfer to happen. ^rt

@Rogers Trying to change the account holder from my late husband to me. Four lines on a/c. One visit to a Rogers store, multiple phone calls totalling over 3 hours. Did online form & attached death certificate. On hold now as agent figures out next step. Your process is BRUTAL.

@RogersHelps Keeping 3 of 4 lines on the account. Have been on hold for more than half of this 75 minutes (so far) call. Total times spent so far with customer care agents now 4 hours. What is your SLA?

@PineRocker As per rogers.com/support/billin… The final bill for the account will include charges up to the date of death, or the date of last usage, whichever may be later. 2/2

@RogersHelps Agent is telling me I will be charged $300 to transfer the lines, including the one I will be cancelling. Do you even want my business?

@PineRocker Hello Carrie. I apologize for any difficulty you've encountered in this difficult time. Please accept my condolences. How long has it been since you completed the online form? It typically takes 1-2 business days for the form process to complete once filled out. ^ch

@RogersHelps Last week I received the email back with my interaction ID to quote when I called back. Have been on call for 55 minutes now to provide info to complete transfer. Ridiculous. You need a special dept for this.

@RogersHelps Trying to change account holder from my late husband to me. Four lines on a/c. One visit to a Rogers store, multiple phone calls totalling over 3 hours. Did online form & attached death certificate. On hold now as agent figures out next step. Your process is BRUTAL.

2/2 congratulate her and she was lovely, gracious, and kind. She was generous in sharing some memories of working with Mark and I will always remember how that made me feel. My sincere condolences to her family, friends, and colleagues.

Saddened by @bdthomson‘s passing today. I had the pleasure of meeting her at the 2024 RTDNA Canada awards. She was one of 3 recipients of the National Lifetime Achievement awards, along with Susan Marjetti and my late husband @newsmark. I introduced myself to 1/2

Americans continue to extremely not get it.

The life-changing magic of Gen X moms who don’t give a damn theglobeandmail.com/life/article-g…

@ConsumerSOS Great reporting, interesting career! Congratulations Sean.

Just passed 40 uninterrupted years as a full time TV reporter starting with CBC News and then Global. (Worked in radio and papers before that, too.) Got the full time job during the ☘️ shamrock summit with Mulroney and Reagan. Free trade deal came next. Grateful for my good fortune. Thanks!

There’s no difference..

It's fascinating watching the guy who insists that his country needs nothing from Canada throwing toddler tantrums each time he realizes just how much his country needs from Canada.

One of Norway's largest marine fuel companies just announced that they will no longer refuel US Navy vessels after Trump’s treatment of Zelenskyy. “It made us sick... We encourage all Norwegians and Europeans to follow our example.”

@gtconway3d @realDonaldTrump After the White House crowed for days on his genius in securing the minerals... Truly the Shart of the Deal

I imagine Vance / Trump are reveling tonight thinking that they showed up Zelensky. But what the U.S. saw was the two of them shitting themselves — and all over our reputation — on the global stage. Putin must be thinking “Heckuva job Donnie!”

@gtconway3d @realDonaldTrump He still thinks it’s the apprentice.

Here is Europe. We have happily paid three times as much to Ukraine as the USA. We are not asking for anything in return and we are not extorting the Ukrainians while they are fighting for their lives. Because we are not assholes.