Plusnet Claim Response
34 posts
@Plusnet_Claims
Straightforward broadband at straightforward prices. That's a Plus. We're here to help from 8am-8pm every day.
@Plusnet can someone reply to my dm pls
@Plusnet u closed im still working dog shite - what a crap service and put the charges up...My evening shite cause of planet plusnet
If you have a problem with the installation done by OpenReach or their contractor. @Plusnet apparently cannot contact anyone on the installation side! So any problem with a Plusnet installation you are screwed.
How is it that a 24-month WiFi contract for £25.99/mth becomes £28.99/mth after 12 months? . I was clear to the human I spoke to what I believed I was signing up for, ie 24 payments of £25.99. . @Plusnet can’t find the original call nor will honour it. £94 to leave. Be warned!
@Plusnet pavement ripped up and no Internet with no warning what's going on?
@Plusnet I just phoned one of your other numbers, and the lady who answered was completely useless. Your customer service has gone downhill.
@Plusnet I specifically asked for a price for dropping the landline and hanging onto the fibre-to-cabinet, and she couldn't offer any price at all. Why is that?
@Plusnet i need an update about my order, i ordered 8 days ago and my routers not even been shipped out. and no i can't call. what am i supposed to do???
@Plusnet I've had an email about phone line switch off. The email & your website appear to be claiming that I have to switch to fttp but that's not actually true, is it? I need greater transparency, actual dates & costs, and better customer services. This is most disappointing.
@Plusnet when do I get my reward card?
@Plusnet I want to know why my restrictions haven't been lifted on my Broadband wifi. I paid nearly £50 yesterday for a service I'm not getting.
@Plusnet we have no had no wifi for two days in the LE10 area. what is going on? everytime we message we get a text that provides differing lengths of how long repairs are going to take. will we get a refund based on the fact we have been two days without sufficient service?
@Plusnet 3/3 but to confirm with you? Secondly, is there any way to speed up the process, we're now out of contract with Vodafone and would have booked much further in advance if I had been told of the wait? Many thanks
@Plusnet is your text service not working, trying to report slow connection buty message is failing to send to you.
@Plusnet I would like to have negotiated on the broadband renewal I've been offered. No email or chat, just phone! Looks like I'll just leave instead, as I suspect I, like many others, don't want to engage or discuss this over the phone. Shame.
Just been on the phone to customer services. It doesn’t inspire confidence in you. Very helpful chap spoke to me but nobody seems aware that your website has a glitch when trying to view offers.
@Plusnet My contract is soon ending but your website is so glitchy when I try to see my renewal deals it just brings up a page with my current payments on it. Tell me why I should renew with you rather than move to another provider?
@Plusnet i am unable to reach you on your number 03301239123 from abroad. all other UK numbers I have called tonight have been fine, so I know its not network issue my side. every one of your social media channels I try to engage with, tells me to call the number. you need to improve your AI BOT responses, or at least get the customers complaint read.
@Plusnet thanks again for cutting our broadband of before the payment date, good customer service NOT 👍
