Pollen Group Action

@FPratty @pollen @pollen named and shamed, we’re onto you!

“It’s a shitshow. I don’t want to be associated with this company any longer." Inside @pollen: the startup that's just raised $150m but owes 'thousands' to customers. sifted.eu/articles/polle…

I’ve received my refund from @pollen this morning (miracles do happen!). Anyone who is still waiting I encourage you to chase senior staff to get your refund actioned. Customer support are useless!

@pollen @ElectricZooNY Be warned potential customers @pollen have still not refunded hundreds of customers from previously cancelled events

Electric Zoo Adventures: Cancún Edition is back. Join #pollenpresents and @ElectricZooNY this December 1-5, 2022 for a music- and adventure-packed winter getaway. Sign up for updates: plln.io/ezoo-cancun-20…

email: cathy@pollen.co

email: james.beaumont@pollen.co

[thread] Hey everyone, its clear @pollen customer support are not going to achieve anything in regards to a refund. If you want results you need to reach out to the people in charge…

@alexjarvis88 @pollen I got a response from James’ email, he referred me to cathy@pollen.co who is the VP for Customer Experience

If @pollen customer services aren’t responding to you, try reaching out to the people in charge

@LiamNegus @CNegusFancey refund your customers, the way @pollen have handled the refund process has been a shambles

@pollen a trust pilot review from my husband where we are still -£1500 down with a mortgage to pay and a baby on the way!!! Absolute shame on you!!!

@pollen @slvghtr @pollen stop lying to us

@slvghtr Hey Zeus, we understand your concerns but rest assured our team are working their best to return the funds back to our customers within the communicated timeframe. If you have a booking with us, please drop a DM with your booking information and we will provide you with an update

@pollen you had 97 days to refund and now you’re out of excuses give people their hard earned money back stop the bs

@saraccrow @pollen @PollenAction Join the club, these guys are scammers, we’re £1500 down since November they are full of bullshit

@eilidh_hx @pollen mate me too 😭 and now they’re saying we’re only getting a small fraction of it and they’ve messed it up so having to wait even longer now for the rest of it 🤣

Search the word @pollen and refund click latest and you will see exactly what I mean. I don’t know of 1 person that’s had a positive experience with them but I know plenty that have had worse than I am currently having.

@financialombuds Anyone who is yet to receive a refund from crooked @pollen please get in touch with @financialombuds

@PollenAction Hi, you would first need to complain to the business and request a final response. If that doesn't resolve things, we can get involved if you forward their response to us for review.^jn

@pollen @CNegusFancey day 2 of asking @TheFCA @financialombuds to investigate these crooks!

@pollen @hankington @pollen not good enough, we demand results not empty promises!

@hankington Hi Andrew, we're sorry for the delay in response. We can reassure you will receive your refund in full & we are still within the 90 day timeframe. We see that you are working with a member of our team via DM. If we can assist in any way please don’t hesitate to contact us. Thanks

@pollen Do you plan on issuing the refunds for Andy C One Four weekend in Amsterdam or have I been calculating ‘90 Days’ wrong my entire life?