Pollen

@CryptoNinjaChan Hi, we're sorry to hear of this. Please DM us with your full name, email address, and booking reference. Our team can then look into this for you. Thank you for your patience

@pollen @50cent @Akon @fatjoe @HeartlessCrew @RealRemyMa Refund people @pollen!!! Been waiting for my refund for 8 months now!!!

Announcing the lineup for Green Light Gang Malta. Join @50cent, @Akon, @FatJoe, @Heartlesscrew, Jeremih, @RealRemyMa, and more in Malta September 22-26, 2022. Sign up here for updates: plln.io/50cent-malta-2…

@itskaychella This was unfortunately a misunderstanding, as we assumed this person was attempting to book We Are FSTVL Mexico (for which you can use a voucher code). We have since deleted this tweet and assisted them further in DMs. Apologies for any confusion

@pollen You’ve replied to someone else who is also purchasing we are fstvl tickets on your website and never mentioned that vouchers can’t be used to purchase those?

@pollen I’ve contacted you 6 times in regards to a voucher that I am unable to use & all I keep getting are automated responses. There is no where for me to put this code & there is no “choose how to pay” section. We Are Fstvl is NEXT WEEKEND!! I need help, this is beyond a joke

@mike_manning_ Thanks a lot Mike. We've messaged you in order to provide further guidance with this

@pollen Ok. Sending now.

If you’re planning on using @pollen to attend an event, don’t. I’m still waiting on a refund from November, 2021…

@Iouigi_ @LeonDaviess Hi Louigi, thanks for reaching out. Which experience are you trying to book for?

@LeonDaviess @pollen Hi did anyone get back to you on how it works? I’m stuck too!

@pollen how do you use a voucher code on your website when checking out? It says on your FAQS to click on I have a voucher? but there is absolutely no where to click on any of the pages when checking out?

@fntasticb4strds Hi, we're sorry to hear of this. Please DM us with your personal booking details (email address, full name, and booking reference). Our team can then look into this for you. Thanks for your patience

@pollen I have been waiting since May for a refund that was supposed to take 5-7 working days you have no customer service number and sending emails does nothing Being that I spent over £300 this is not a joke Sort it out

@dangm24 Hi Mark, thanks for reaching out. Please DM us with your email address and booking reference so that our team can look into this for you

Hey @pollen it’s been 3 months since you told me my refund was being processed for CityFox:Departure. How much longer?

@dudismos Hi Maria, thank you for bringing this to our attention. We can see that one of our agents is assisting you with your inquiry via email. Apologies for the delay. Thanks for your patience while we investigate this further for you.

@max051232 Hi Max, we apologise for the lack of communication regarding your refund status. Please kindly send us a DM with your booking details, and one of our agents will be able to assist you further. Thank you for your continued patience.

Why are @pollen so awful at responding to complaints. After 2 months telling me I will receive a refund for an awful experience i have no responses to any emails or messages.

@NHKL Hi Knanh, thanks for reaching out, and we're sorry to hear you had an issue with your payment processing. When were you attempting to make this booking?

@pollen i tried buying Electric Zoo tickets via your portal but it was impossible to check out. Screen stuck on processing forever. I could not make the purchase before the price increase.

@saraccrow Hi Sarah, we've contacted you in DMs to assist with this further. Thank you for your patience throughout this process

Last week I spoke at @BikeRegister’s Cycle Crime Conference in Leeds. It was great to address an audience very enthusiastic about fighting cycle crime.   I believe cycle theft is one of the key barriers we need to overcome to encourage people to travel by bike.

@AJR_1998 @BBCWatchdog Hi, thank you for reaching out. We've DM'd in order to assist and resolve this for you. Thanks

@pollen Already had flights paid for, changed the event location and date, no refund for the flights, been waiting months for a ticket refund and no sign despite promises for beginning of July @BBCWatchdog #scammers

@wrldofchloe @PollenUK Hi Chloe, thanks for letting us know. We have checked and can see that our team have received your recent DMs. They are currently looking into it and will assist you as soon as possible. Thank you for your patience

Still waiting for a reply to DMs @pollen @PollenUK

@Sith_lorde_ Hi, we're sorry to hear this. Please DM us with your full name, email address, and booking reference so our team can assist further. Thanks for your patience

Fuck higher ground and @pollen . Still haven’t gotten a refund 8 months later.

@LeonDaviess Hi Leon, thanks for getting in touch. Kindly send us a DM, and one of our agents will happily assist you. Thank you

@PeterDenyard Hi Peter, we’re sorry you haven’t received your refund yet. Please send us a DM with your booking details, and one of our agents will happily look into this for you. Thank you for your continued patience.

@tixify @pollen when can we expect refunds from our online portals from May?! Can't get hold of anyone #bmthmalta22

@CathyMollyMoo Hi Cathy, thanks for bringing this to our attention. Please send us a DM with your booking details, and one of our agents will be able to assist you further. Thank you for your patience.

@Tomhard55227064 Hi Tom, thanks for getting in touch. You can book all of our experiences via the link in our bio. We also have detailed FAQ pages dedicated to each. If you'd like further assistance, please send us a DM. Our team will happily help. Thank you

@pollen hi! Had a couple questions about booking a trip.. wondering if someone could dm me