Poonam

@UPS How does a package with original documents (1Z10FE270428830988) get “held by security” with zero tracking updates? 10+ visits, no answers, no ownership. This is beyond poor service—this is negligence. Immediate action required.

@RailwaySeva Train number 07019 please give me train status

We request you to please share the journey details (PNR/UTS No.) and Mobile No. with us preferably via DM so that immediate action can be taken on your complaint. You may also raise your concern directly on railmadad.indianrailways.gov.in or dial 139 for speedy redressal. x.com/messages/compo…

@indianrail @IndianRailUsers @IRCTCofficial I am trying to get latest status of 07019 train and unable to find one. Its more than 7 hrs that train havent arrived at my location and there is no update how long it will take. Requesting you to please update asap

@RailwaySeva 139 is not giving me any status

@airindia Haven’t received case id of the complain yet

@Poonamnb12 Dear Ma'am, thank you for your time over the call. It was nice speaking with you and we hope, we were able to assist you with your concern. Please feel free to reach out to us if you need any further assistance, we are always there for our guests.

@airindia I have been trying to modify my tickets through your app and website since last 1 week and its always giving me error. Also customer care people are not coming on call neither calling back. Please tell me who will be paying the huge amount because of error from your end

@airindia @airindia very disappointed with your customer service, its been more than 12 hrs and I am still hetting messages like we will call shortly

@Poonamnb12 Dear Ma'am, we have replied to your DM, please check.

@airindia @airindia how long do I need to wait

@Poonamnb12 Dear Ma'am, we regret to note your experience. Request you to please share your booking details with us via DM. Let us check and assist.

@airindia Kindly dm