Power NI

Energise your next career move! We're hiring! Join an award winning team and take the next step in your career with us! 🧑‍🤝‍🧑 Customer Engagement Specialist (Commercial) Apply now: ow.ly/PuzB50YmtsW

Join our Payments and Resolutions team to support domestic customers who are experiencing difficulties paying their energy bills! PAR Team Lead Apply now: ow.ly/1wQ550YiHbW PAR Specialist Apply now: ow.ly/Z7Rg50YiHbU Other roles available: ow.ly/9ii850YiHbS

@Glynboyo Hi, thanks for contacting us. Please PM us with your details and we will be happy to take a look at your bill and review your account. Thanks, Power NI Team.

@Ed_Miliband @PowerNI What the actual fuck??!!!

@dvdcks47 Hi @dvdcks47 thanks for getting in touch. NIE Networks own the meters and will call out to read them on their own schedule. powerni.co.uk/help/meters-re… .Thanks, PowerNI Team.

@PowerNI Can someone in Power NI explain why when I have downloaded the app and do my own meter reading next day I have a meter reading person come to my house to read the meter. Surely this is defeating the purpose . @powerni

Are you ready for a change? Our PAR team is hiring. You'd be working within a high-performing team to support domestic customers who are experiencing difficulties paying their energy bills. A range of benefits are available. For more information, visit powerni.co.uk/careers

EV ownership has never been simpler or smarter with Power NI trib.al/cVWpCtz

@agagag0908 pay point in the shop or post office, or by giving us a call on 0800 028 5455 extension 3. Thanks, Power NI Team 2/2

@agagag0908 Good morning, thanks for getting in touch. We are sorry to hear you are having issues topping up with our online service. We would be happy to investigate this for you if you could reach out via direct message with your address and postcode. You can also try topping up at a 1/2

@PowerNI online service collapsing at payment stage any advice? Can’t top up my meter

@DHardy8 Hi, Thank you for reaching out, Can you send your account number, Full name and address including post code in a PM, I can then look into this for you, Thanks, Power NI Team.

@PowerNI hi , every time I go onto the app to purchase electric I am getting the message in the picture. It then rejects my username and password and I’m forced to change my password again. Any thoughts ? Thanks

We have services that can help customers who need a bit of extra support. If you have any special energy requirements fill out this Customer Care Registration form: ow.ly/gWsY50Y7roa We’re proud to partner with @Age_NI and other charities to support those who need it.

@Strabane_Tyrone Hi Liam, thank you for getting in touch. We're sorry to learn that your electricity was out. NIE Networks (NIEN) is responsible for the network which includes power lines and maintenance. They will be able to provide a further update on restoration times. Thanks, PowerNI Team.

Absolutely disgraceful that the electric was out today for so long in Strabane. @PowerNI can roll out all the excuses they want. Their customers were not informed. I will be moving to a new provider.....update I just realised I had no 50ps for the meter.....

@AmicablenurseP Hi Aniere, thank you for getting in touch and for your interest in this role. This is open to Northern Ireland based residents only. Please PM us if there's anything else we can help with.

@PowerNI Can people outside Ireland apply?

Our award-winning CX team is hiring! Come join the team. 🧑‍🤝‍🧑 Customer Engagement Specialist Apply now: ow.ly/ONSV50Y5W0o 💻 Customer Engagement Specialist (remote) Apply now: ow.ly/QIAz50Y5W0q Other roles available: ow.ly/GEWH50Y5W0n

@markbtuk Hi, thanks for getting back to us. Glad to hear you are sorted. If there is anything else you need, please let us know. Thanks, IA

@PowerNI Thank you, sorted now. Problem was with me. Apologies.

Good morning @PowerNI - can you wake up whoever was supposed to reboot your online top-up payments system this morning and give them a shake? Thanks very much.

@jamieserplus Hi Jamie, sorry you are having issues with the App, please DM us with your details and we will check this for you. Power NI Team

@PowerNI swear to Christ if I had back every minute of my life I spend pissin about with your app and keypad I could go on a year long cruise. It is the worst thing thing known to man.

@robertf1986 Hi Robert, Thanks for reaching out, The app and website was not fuctioning this morning but has been resolved, What seems to be the issue when purchasing a top up, Thanks, Power NI Team

@PowerNI is your top up system down?

@Babs45Babs check your account or offer advice on paperless billing. Thanks, KC. 2/2

@Babs45Babs Hi, thanks for your tweet. We're sorry to hear that your bill took so long to arrive by post. You may wish to consider setting up an online account to receive your bills immediately in future, plus you can earn extra discount. Please DM us with your details if you need us to 1/2

@PowerNI I notice the latest bill sent 9/1/26 only arrived 20/1/26

Kickstart the year with a new career! Join our Sales teams! 📈 Sales and Retention Specialist Apply now: ow.ly/HrPY50XXQGS 🎯 Field Sales Specialist Apply now: ow.ly/r30650XXQGT *Both closing soon Other roles available: ow.ly/q7MX50XXQHQ