Muah
1.2K posts
When I asked for a manager, none was immediately called. Staff whispering and laughing further escalated an already avoidable situation @hm
The cashier then made statements minimizing or reframing what had just occurred. This behavior appeared performative and inconsistent, raising concerns about accountability rather than a simple misunderstanding. @hm @HmSupportline
What was most concerning was the sudden shift in demeanor. The cashier was standoffish and dismissive with me, but once another associate and management became involved, her tone abruptly shifted to passive and overly polite. @hm
Notably, the receipt issued is marked as a “reprint,” which reflects that a receipt was not initially provided and was only generated after I explicitly requested one.
@hm after completing my purchase, the cashier did not offer a receipt. When I requested a paper receipt, I was met with a series of questions, including why I needed one, followed again by comments about red ticket items being final sale despite that already being acknowledged.
Earlier in the transaction, the cashier stated that red ticket items are final sale. I acknowledged and agreed to that policy. This was clearly established and not in dispute. @hm
While shopping, only one cashier was available and handling a lengthy transaction. When I reached the register, I asked for prices on clearance items without tags and received curt, dismissive responses instead of clear answers. @hm
@hm I’m filing a complaint regarding an unprofessional instore interaction that had nothing to do with policy and everything to do with tone, conduct, and integrity at your Garden City, NY location.
