Complaints Service

Hi @Sephora, I made two purchases at two different Sephora shops but only received e-receipts for one of them. Could you please help me retrieve the e-receipt for the second purchase?

Hey @Sephora I need y’all to bring back the lip exfoliating service .. I think it’s called the hydra facial w/ the lip revitalizing serum?!? Idk who told yall to take it off the menu, but bring it back! Thanks!

Everytime I walk into a @Sephora store in Atlanta not one person greets me or ask if I need help. So I’m confused by the employees getting online talking about their policies. I guess Atlanta is an exception.

@UberEats @Sephora None of the workers want to go to Sephora for $2 pay. This means that your customers will never receive their product because the store will close before they ever find a driver willing to do charity work at their own expense, and then Uber will keep 100% of your money again.

@Sephora please send your Canadian stores the Summer Fridays and Kayali birthday gifts. I’m tired of never getting the gift I want because “we didn’t receive shipment”. I’m a member for a reason 🙄P.S Sephora sales associates, you have my heart💜

@QS_Desk I'm a little weary as to whether you are actually Sephora

@Sephora it's not easy becoming Rouge, so it really sucks when the one Rouge bday gift is out of stock during your bday month. What are the odds of a restock before the end of the month?

@Sephora why you add 10 days to my order? I couldn't find a customer service option for this on the website.

@Sephora I WAS ROBBED! This is how Sephora and its customer service operate. I made a purchase online, the shipping company Veho marked it as delivered, took a photo, and stole the product. Even if I provide proof, Sephora isn't responsible for anything. IT'S THEIR SHIPPING SERVICE!

@Sephora I’ve messaged on here, Facebook and Instagram and still haven’t gotten any help. I received my order and when I opened the “It's Giving Nude Lip Makeup Value Set” it was missing the Tarte product, can anyone help me? As my first big Sephora order this is very frustrating