Questrade

We’re aware of a post circulating online regarding an alleged data breach. Upon identifying the allegation, our security team conducted a review and has found no evidence to support claims of a data breach affecting Questrade client data. There’s nothing we take more seriously than our customers’ data. Our systems are protected by multi-layered security protocols and are monitored 24/7 to ensure customer assets and personal data remain secure. While the current claims appear to be unsubstantiated, we continue to rigorously monitor for any potential threats and will provide updates as necessary. If you have any concerns about your account security, please don't hesitate to reach out to our support team directly. We're here to help. — Questrade Team

🇨🇦 A threat actor is claiming to be selling data allegedly linked to Questrade, a Canadian online brokerage and financial services platform. According to the underground post, the alleged dataset contains approximately 186,000 records, including names, email addresses, phone numbers, physical addresses, and customer-related profile information. The authenticity and origin of the data have not been independently verified. Financial-sector data remains highly attractive to threat actors due to its value in phishing, fraud, identity theft, and targeted social engineering campaigns. Daily Dark Web is monitoring the situation for further verification and related underground activity. #Canada #Questrade #DataLeak #CyberSecurity #DarkWeb #ThreatIntel

Hey everyone, We’re aware of a post circulating online regarding an alleged data breach. Upon identifying the allegation, our security team conducted a review and has found no evidence to support claims of a data breach affecting Questrade client data. There’s nothing we take more seriously than our customers’ data. Our systems are protected by multi-layered security protocols and are monitored 24/7 to ensure customer assets and personal data remain secure. While the current claims appear to be unsubstantiated, we continue to rigorously monitor for any potential threats and will provide updates as necessary. If you have any concerns about your account security, please don't hesitate to reach out to our support team directly. We're here to help. — Questrade Team

Hey everyone, Upon identifying the allegation, our security team conducted a review and has found no evidence to support claims of a data breach affecting Questrade client data. There’s nothing we take more seriously than our customers’ data. Our systems are protected by multi-layered security protocols and are monitored 24/7 to ensure customer assets and personal data remain secure. While the current claims appear to be unsubstantiated, we continue to rigorously monitor for any potential threats and will provide updates as necessary. If you have any concerns about your account security, please don't hesitate to reach out to our support team directly. We're here to help. — Questrade Team

‼️🇨🇦 Questrade, a Canadian financial services company offering online investing and trading platforms, has allegedly been breached, with 186,515 investor records put up for sale. ⠀ ‣ Threat Actor: ijpys ‣ Category: Fintech Data Sale ‣ Victim: Questrade ‣ Industry: Financial Services / Online Brokerage ⠀ The breach exposes Canadian investor PII tied to a Questrade lead-check or onboarding system. ⠀ What's in it: ⠀ ▪️ 186,515 investor records ▪️ Email addresses ▪️ First and last names ▪️ Home addresses (street, city, state, zip) ▪️ Phone numbers ▪️ Gender ▪️ Questrade.LeadCheck status ▪️ User type

What’s on the agenda for today? Advanced Customization: Build your ultimate workspace so it reacts as fast as you do. The Power of Precision: How to effectively trade using 1-second candles. Pro Intelligence: Using our built-in AI tools to streamline your market research and analyze data faster. Options radar: A deep dive into our market-wide scanner that continuously surfaces options strategies. Register here: events.zoom.us/ev/AlN6RfzhhOv…

Questrade Pro Unveiled: Part 2 Starts Today at 2 PM ET! One week ago, we officially launched Questrade Pro in Open Beta, and the response has been incredible. Whether you’ve already started customizing your layout or you’re just getting your feet wet, today is the day to master the platform. Our education lead, Tyler, is back to deep dive into the tools designed to give you an edge in the markets.

Last Thursday we got a detailed walkthrough of our new Questrade Pro platform with our education lead, Tyler. He showed us how to create and customize our workspace and all of the new features that Questrade Pro has to offer, including 1-second candles, Options radar, and Pro Intelligence. Missed this webinar? We have another one on Thursday, April 30th at 2PM ET. Make sure to join us to accelerate your knowledge of Questrade Pro. Save your spot: events.zoom.us/ev/AlN6RfzhhOv…

But if you only remember one thing, make it this: Pro is made to evolve. It's ready to give you an edge right here, right now—and will only keep getting better as the Open Beta continues. Oh, and before you ask, yes, Pro is free for all Questrade clients. All you need is an account and your access is set up. Learn more here: questrade.com/questrade-pro

All great traders have this in common: they know their real competition is the trader they were yesterday. Just like tracking reps and steps, the stats underneath your trades tell the story of how to improve. Pro's Performance Dashboard makes them all clear.

There are a lot of trading platforms out there. And mostly, they work. But settling for what just works isn't a strategy (for us, or you). That's why we made Questrade Pro—a new blend of power, personalization, and performance. Today, it's officially in Open Beta and available to use for free. Here's what's waiting for you right now 🧵

@1993briny @QuestradeCareer @QuestradeChat We're sorry to hear about the experience you had when calling in. This is certainly not the experience we wish for you to have. If there is anything we can do to help or clarify things for you please feel free to send us a DM.

Wao @Questrade , after waiting more than an hour for customer service, my call was disconnected. This is disappointing, as online platforms are expected to offer more efficient support than traditional banks, a standard your service currently falls short of. #Questrade #customer

@khaitanfamily Hi Krishna, thanks for letting us know about this. We’d like to investigate why you received this smart alert for SPY, can you please send us a DM so we can connect? Thanks!

A false trigger from @Questrade . Such wrong rigger may panic investors and lead to wrong decision making. #StockMarketCrash #stock $SPY

@julien_simon Hi Julien, sorry to hear that your account is taking longer than expected to open. Could you please DM us with your contact info so we can get in touch?

@Questrade - I have now spent dozens of hours trying to open a corporate maring account. I've been on hold on your chat for hours multiple times and have experienced so many glitches. It's come down to the wire with the promotion and my last document still won't get reviewed :(

@nicksimmons24 Hi Nick, we're sorry to hear about the experience you've had with our team. We'd like a chance to review what happened and address your concerns. Can you please send us a DM? Thank you!

@Questrade 3 hours on the phone with you as you cannot - and still cannot - transfer an account. So instead, I closed two accounts with you.

@bman2435 Hi there, we're sorry to hear that your experience with our team did not meet our standards. Please send us a DM for assistance.

@Questrade long time customer. Have been trying to speak with someone on the phone and have been hung up on 3 times and have now been on hold for almost 2 hours. Horrible customer service.

@SurvivingCrypto Hi there, we're sorry to hear that its taking longer than expected to connect with our team. Happy to answer general questions here, our DMs are open. Thanks!

The next wave of tools, products, and features is just one week away ⌛ At our biggest product showcase yet, we’ll provide a first look into how we’ll elevate your trading experience. Register for The Dawn of Investing livestream now 👉 the-dawn-of-investing.questrade.com/virtual

@StockNas87 Hey, we're sorry to hear you are experiencing slowness. Please send us a DM so we can help troubleshoot. Thanks!

@Questrade platform still seems the same ( traditional and slow) . Nothing has changed the latency is higher than other platforms . Long way to go