Questrade

@1993briny @QuestradeCareer @QuestradeChat We're sorry to hear about the experience you had when calling in. This is certainly not the experience we wish for you to have. If there is anything we can do to help or clarify things for you please feel free to send us a DM.

Wao @Questrade , after waiting more than an hour for customer service, my call was disconnected. This is disappointing, as online platforms are expected to offer more efficient support than traditional banks, a standard your service currently falls short of. #Questrade #customer

@khaitanfamily Hi Krishna, thanks for letting us know about this. We’d like to investigate why you received this smart alert for SPY, can you please send us a DM so we can connect? Thanks!

A false trigger from @Questrade . Such wrong rigger may panic investors and lead to wrong decision making. #StockMarketCrash #stock $SPY

@julien_simon Hi Julien, sorry to hear that your account is taking longer than expected to open. Could you please DM us with your contact info so we can get in touch?

@Questrade - I have now spent dozens of hours trying to open a corporate maring account. I've been on hold on your chat for hours multiple times and have experienced so many glitches. It's come down to the wire with the promotion and my last document still won't get reviewed :(

@nicksimmons24 Hi Nick, we're sorry to hear about the experience you've had with our team. We'd like a chance to review what happened and address your concerns. Can you please send us a DM? Thank you!

@Questrade 3 hours on the phone with you as you cannot - and still cannot - transfer an account. So instead, I closed two accounts with you.

@bman2435 Hi there, we're sorry to hear that your experience with our team did not meet our standards. Please send us a DM for assistance.

@Questrade long time customer. Have been trying to speak with someone on the phone and have been hung up on 3 times and have now been on hold for almost 2 hours. Horrible customer service.

@SurvivingCrypto Hi there, we're sorry to hear that its taking longer than expected to connect with our team. Happy to answer general questions here, our DMs are open. Thanks!

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@StockNas87 Hey, we're sorry to hear you are experiencing slowness. Please send us a DM so we can help troubleshoot. Thanks!

@Questrade platform still seems the same ( traditional and slow) . Nothing has changed the latency is higher than other platforms . Long way to go

@san614617 Hi Santosh, we're sorry to hear that you are having difficulties opening your account. Can you please send us a DM for assistance? Thanks!

@Questrade I have been trying to open an account and transfer my account and fund.The customer support is very poor and has a long wait.The online chat is a copy paste generic reply. Now I feel I would be trapped opening my new account .its a waste of time here.

@RobertAucoin13 Hi, sorry to hear about the experience you had with our team. If you have a general question feel free to send us a DM here and we'll help you out.

@Questrade 90 minutes on hold to ask a straightforward question not listed on your website. That's unacceptable. If you always have long wait times then this is NOT above average but NORMAL wait times. And have a call back feature. Do better @Questrade

@GoldFever88 Hi, we're sorry that your account is taking longer than expected to activate. Happy to look into this for you, can you please DM us for assistance? Thanks!

@Questrade Questrade has held thousands of dollars in an account they will not activate for me. No, I can’t get my money back with without signing a bunch more forms. Bordering on a scam to deal with this trading app.

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@canada1jam Hi there, we're sorry to hear about your experience with our customer service team. We'd be happy to answer any questions you have and help you out. Could you please send us a DM with more details so we can assist you?

@Questrade you running a time limited promo - FAQs don’t provide info for my query. 1wk ago spoke to agent with no clue how to assist- just re-read definitions from a manual. Trying again, #165 on support line. You’re under resourced, Cdns lose ability to grow our portfolios.

@scherbina Hi there, we're sorry to hear about your experience with us regarding our customer service wait times - thank you for your patience. We'd be happy to connect with you to assist you or answer any questions you have. Feel free to send us a DM with your inquiry and we can help you.

Hey @Questrade waited 90 minutes on hold today just to ask a simple question about my investment account. That’s not acceptable for a profitable company trying to attract new clients. If you’re growing, please invest in your customers too and hire more support staff.

@Biesseman Hi there, we're sorry to hear about your experience with us. This is certainly not the experience we'd like for you to have and we want to look into this further for you. Could you please send us a DM with more information so that we can help you out?

@Questrade I am an account holder. I have been trying for TWO WEEKS to sell an asset and transfer funds to my lawyer. It has been a constant battle with inflexible rules, delays, misinformation and poor communication. And my lawyer is STILL waiting, as am I. Shit company.

@Madisonian4 Hey @Madisonian4, thanks for your question. Yes they're two different account types for the purposes of the multiplier. Feel free to send me a DM if you have any other questions or need help getting started!

@Questrade Hi, can you confirm that Cash and Margin accounts count as two different account types for the purpose of the 2x multiplier for your current promotion?

@arian_saahil Hi, we're sorry to hear that your experience with our team did not meet our standards. We are happy to look into the status of your transfer and give you an update. Can you please send us a DM with your details so we can help you out? Thanks!

@Questrade are you guys gonna help me out or what? I’ve been trying to complete a transfer since 11 days but your incompetent customer success team wont do their job properly and keep dropping me emails.

@BrGarc2024 Hi Michael, we're so sorry to hear about your experience with us. We'd like to look into things further and help you out. Could you please send us a message with your contact details so that we can have our team connect with you to assist you?

@Questrade After weeks of delays, my account was finally liquidated — only to discover that two pre-authorized payments were taken AFTER I removed my banking info on Dec 12. No authorization. No explanation. Delays are one thing. Taking funds without permission is another.

@bhavin0021 We're sorry to hear that you feel this way about your experience with Questrade. This is not the experience we wish for you to have. Please DM with your contact details so our team can investigate and contact you directly to help.

@Questrade I literally just said your chat and support staff is horrible. And your response to contact you through chat again. Lol

@Questrade it's been over 3 months to get a simple account transfer to questrade. After countless back and forth, and hours wasted waiting in queue, I have officially given up on your company. Chat function is absolutely terrible. Support staff is horrible

@bigdman1 Hi Don, we're sorry to hear that your positions are not visible on Edge. We'd like to look into this for you and help you out, please send us a DM! Thanks 🙂

@Questrade Are you having technical problems this morning? My positions in Edgeweb are not showing up. The screen is blank. Please fix.

@DantesHuman We’re sorry to hear about the experience you’ve had with our team. This is certainly not the experience we wish for you to have, please send us a DM so we can look into this asap.

@Questrade I just had the worst customer service experience of my life with your chat. Spent about 2 hours waiting and after finally connecting to your agent, they left the chat without helping me or giving me an answer. I have the transcript, would love to send it to you.