RCS Group

Dear customer, we are working hard to resolve an issue with our ticketing system, which caused some delays in our responses to your queries. Our IT team is on it and we hope to have a solution soon. We apologise for any inconvenience. Thank you for your patience & understanding!

We apologise for the technical issues you may have experienced when applying for our products or making a purchase/payment with our RCS cards. We appreciate your support, patience and understanding

@virtue1967 Please check your DMs.

Yes I have made so many attempts but my issue still persist i can believe to communicate with RCS would be still difficult @RCSGroup_

@friedlgg Hi Friedl, Can you please DM us with your account and contact details for assistance?

@RCSGroup_ your app hasn't been working for 3 days now. It's been updated and even uninstalled, but nothing works.

@mduduzi212 @sanlam Hi Mduduzi, Please DM us with your account and contact details in order for us to escalate to the relevant department.

@RCSGroup_ and @sanlam are a scam!!! Had a sanlam money credit card that I have been trying to close and they said it is closed, but when I asked for proof they changed, they just lie!! Been lying with the money owed to me as well, I guess that is why they don't have an app

The Future of Wheelchair Tennis Stars is Taking Shape!🎾 This past weekend the Gauteng One-Day Wheelchair Tennis Tournament and the RCS Rising Star Tennis took centre stage at Arthur Ashe Tennis Centre in Soweto. The day was all about visibility, access, and opportunity - showcasing the talent in wheelchair tennis while growing the sport at the grassroots level across the province. A huge thank you to our incredible partners @RCSGroup_ and @jumping_kids_sa for making this possible. A sport project with a purpose, RCS Rising Star Tennis aims to create opportunities for primary school boys and girls, as well as kids living with disabilities from all communities and to increase youth participation in tennis. Together, we are breaking barriers and building champions. 💪🏻 #WheelchairTennis #GautengTennis #RisingStarTennis

@STUFNews @Ms_Logical Hi there, Please send us a message via DM, in order for us to assist with your query.

@Ms_Logical Well they must feel the pain of owning an RCS Powered account 😭💔

🥹

✔️Read how we've been training sports coaches in conflict resolution, resulting in more stable environments for social development, in the Cape Flats, South Africa🇿🇦👇 @FondationBNPP @RCSGroup_ @NBA_Africa wpdi.org/news/wpdi-trai…

@Maxolly19 @Game_Stores @BlueLabelTeleco @RCS Hi Maxolly, We have received your details sent via DM; we will be in touch to assist with your query.

@RCSGroup_ @Game_Stores @BlueLabelTeleco @RCS It's really disheartening that you chose @BlueLabelTeleco scamming over actively attending to your clients queries

@Game_Stores @BlueLabelTeleco @rcs Are fraudsters that collude to scam their customer I settled my Account beginning of the month and they have refused to give me settlement letter coz they want their scammed 3rd parties to keep deducting money off my account

📢 Attention: Primary Schools and Special Schools! Good news! You have more time to enter the 2025 @RCSGroup_ Rising Star Tennis Championships. The entry deadline has been extended until 23 May 2025. Don't miss out on the chance to participate. Enter now 👉 forms.gle/oCADSbbHHhwF6Z… #RisingStarTennis

@biglishofficial Hi There, Can you please tell us more about your query via DM.

@Tristan2Michael Hi Tristan, EFT payments can take 3-4 working days to reflect on your account, if the payment was made through a different method, please DM us the details and we will look into this for.

@RCSGroup_ financial institutions like you should be running staff to allocate payments over this long weekend. Paid on Friday and nothing. Service nowadays sucks!

We apologise for the delays in service delivery. The adverse weather conditions in Cape Town have impacted our operations, and we are working diligently to minimise any inconvenience to all customers. Your patience and understanding are greatly appreciated.

@ceeeee_kruger Hi Chryste, Should you still need assistance, please DM us with your account and contact details.

@RCSGroup_ I have been trying to contact customer care about unblocking my pnp store card, but the call is ended after entering my details on 3 different numbers. How do I unblock the card if customer service keeps ending calls

@MbulaheniNamu @Makro_SA @MbulaheniNamu please share your account and contact details with us via DM for assistance with your request.

@RCSGroup_ @Makro_SA Experiencing a nightmare of horrible client experience with these two companies. It has been a month since I settled my Makro Account and have requested for the closure of the same account. Currently, still being taken post to post a month later….

@ncsimelane19 @rcs_sa Hi Christy, We are sorry to hear that you have not received the assistance you need. Please direct message us with your account details and contact information for further assistance. 10:13 AM · Apr 16, 2025

@RCS_SA Over 2 weeks waiting for a refund! Spoke to multiple agents, still no resolution. Delayed refund caused financial hardship & loan debt. Need immediate refund, compensation & resolution #RCS #CustomerService #RefundIssue"

@tangerinedejavu @Hollard @EdgarsFashion Hi Haplessly, We would like to understand what the problem with your account is, please chat to us via DM for further assistance.

@Hollard Do yourself a favour, don’t open a @EdgarsFashion or @RCSGroup_ account. I’m going to make sure I don’t have any personal insurance with @Hollard and if I do I’m taking my business elsewhere.

@EdgarsFashion @Hollard IUA Business Solutions @RCSGroup_ Are the most scammy, unhelpful, maybe incompetent? Businesses and insurance providers in the country. I tried to make a claim for loss of income, they claimed my documents weren’t in order (TBC)

@shez31 @EdgarsHelp @edgarsclub @EdgarsFashion Hi Shez, Please provide us with your account and contact details via DM for further assistance.

@EdgarsHelp @edgarsclub @EdgarsFashion pls help.I used my card at a @RCSGroup_ store.The purchase came off my card but the store got a 'Do not honor'. Store is keeping my purchase until they sort it out which I find unnecessary as it came off my card so it shouldn't be my problem

@davy_rhys @Makro_SA @AfricanBank @wendyknowler Hi Davy, We follow the rules and regulations set by the POPI Act, please allow us to look into this for you by providing us with more details via DM.

Ugh. So @RCSGroup_ sold leads to @Makro_SA and @AfricanBank and others - and a bunch of them somehow have my cellphone number. I've been inundated with calls and msgs this entire week. So far been able to contact anyone to fixit. FYI @wendyknowler

@HP_Exarkun Hi HP, We will follow up with the relevant department.

@RCSGroup_ somebody from complaints phoned me yesterday regarding a complaint I had. Was promised a foolow up for later that day. And nothing happened I still cannot access my account via any interface and the call Centre couldn't help either today

@15_ktx @Makro_SA Hi Khulekani, Please send us a DM with your account and contact details for further assistance