RG&E

@BMOE81 Hi Brenton. We're very sorry to hear about your experience and would be happy to help you! If you still need assistance, please send us a direct message with either the account number -or- service address and phone number.

@RGandE yet again your customer service reps fail to provide any support. Called to look for a resolution on the outage, only to have the rep immediately transfer me to the emergency hotline without diagnosing the issue. #dumpsterfireofacompany

@donnascriban Hi Donna. We would be happy to look into this. Please send us a direct message with the account number -or- service address and phone number so that we can assist you.

@RGandE why is my smart meter not being read monthly but only every other month. Month in between estimated? Give me direct number to discuss. Your CSR is useless.

@MeganFoxWriter Hi Megan, I’m sorry to hear the app isn’t working for you. I just checked both the app and the website, and they seem to be working on my end. I can still report this so our team can look into whether there are any intermittent issues. Thanks!

@RGandE Your app says your website is down. 😂

Crews have done an amazing job working in difficult conditions to restore power to nearly 31,000 customers. We will continue restoration through the night to safely restore power to every customer who is currently or may be affected by Mother Nature. ow.ly/6xKG50Yv3qi

Hi Megan, I’m really sorry you’re dealing with this, being without heat and water is incredibly difficult. I know how frustrating it is to keep checking and not see any updates. As soon as we have more information from our crews, it will be posted on the website. Thank you for your patience while we work to get this resolved as quickly and safely as possible.

@RGandE Yeah, when though? I've been checking for hours and there's still no update on when. We have no heat. No running water. How long is this going to go on?

@MeganFoxWriter Hi Megan, thank you for reaching out to us. I’m very sorry that you’re without power. Please continue to check the website at rge.com/outages. We will update it with more information as soon as it becomes available. Thank you.

@RGandE It would be great to get an estimated time of service recovery. Been out of power for several hours and it's freezing.

Since Sunday, more than than 30,000 RG&E customers were affected by high winds and more than 29,000 of those customers have already had their power restored. Our special thanks to all the crews who have helped keep your lights on and homes warm. rge.com/w/nyseg-and-rg…

RGE: A strong storm may bring damaging winds, possible thunderstorms, and snow across our service area. Wind gusts may reach 45-60 mph, leading to outages. Our crews are ready to respond and restore power as safely and quickly as possible. Report outages: rge.com/outages

Demand is rising. Weather is intensifying. The risk of outages is increasing. Grid investments are critical now. Our Powering New York proposal aims to invest billions of dollars to modernize energy infrastructure throughout 40% of Upstate New York.

@michaelcuniffe Hi Michael. We would be happy to look into this. Please send us a direct message with the account number -or- service address and phone number so that we can assist you.

@RGandE love how my pregnant girlfriend and I are trying to move into our new home, you fill her social in wrong on the set up on the home, and then turn our gas off because of your error, and now say we may have to wait a week to have someone come out.

Never use a stove or oven to stay warm. Only space heaters intended for indoor use should be operated indoors or in enclosed spaces, in accordance with the manufacturer’s instructions. If you suspect a natural gas leak, get up, get out, get away, and call 911.

As temperatures are forecast to drop below zero through Sunday, the risk of fire, carbon monoxide poisoning, and other hazards can increase during frigid weather. Keep children and pets away from space heaters and turn them off when leaving the area.

We’re expecting windy conditions and light snow with minor accumulation. Temperatures are forecast to drop below zero through Sunday. We are taking precautions with extra crews on standby should outages occur Please plan ahead and stay safe. Check out our safety reminders at Storm Checklist - RGE. Click here: rge.com/safety/stormsa…

@donnascriban Hi Donna. We would be happy to look into this. Please send us a direct message with the account number -or- service address and phone number so that we can assist you.

@RGandE why do I have a smart meter for months now and receiving estimated bills? Standard reply is my entire neighborhood needs to have smart meter. This should not take a half year or more to accomplish. What’s up?

@lisa_lisav Hi Lisa. We're sorry to hear about your loss of power. If you are still without power, please contact our electric emergency line at 1.800.743.1701 -- this line is monitored 24/7.

@RGandE haven’t had power for almost 24 hours and the last update said 4PM. Well it’s 4PM and still no power. They were on our street most the day. So much for being “prepared”.

@JohnSpaulding Could you please share the address where this is located?

Henrietta fire is an apartment building, report of free flowing natural gas and @RGandE requested. Fill ins requested. #roc

@PenChief Hello. Do you still need assistance? If so, we would be happy to look into this. Please send us a direct message with the account number -or- service address and phone number so that we can assist you.

@RGandE Really wish there was an alternative to RG&E. We've spent 6 hours in 3 phone calls over the last 2 months trying to get billing corrected. Still nothing done. Incredibly horrible customer service.

We’ve restored power to 120,000+ customers after this week’s severe winter storm. Crews are still working around the clock—through high winds and freezing temps—to bring every customer back online safely. Huge thanks to these heroes in the field! ow.ly/9x2l50XQv08

This morning, fewer than 1,700 customers remain without power. Crews have restored service to over 114,000 across NY! Strong winds & lake-effect snow continue today & tomorrow and we’re ready to respond to new impacts. Learn more: ow.ly/Smr950XQm3p

Crews are working around the clock to restore power after Winter Storm Ezra. Hazardous winds & lake-effect snow will continue overnight. We won’t stop until every customer is restored. Thank you for your patience! Find more updates here ow.ly/lsM250XQcZW