Rogers

@sarabjeetsj Thank you for letting us know. I'm glad to hear the issue has finally been resolved. ^ch

Yes, they were finally able to resolve the issue. That’s said, @Rogers @RogersHelps need/s to seriously look inside, to address the intrinsic arrogance & the staffing issues if you all wish 2 really retain your customers! These gaps will surely move the customers away from u! Bye

@sarabjeetsj I apologize if there was any delay in your callback time. Please understand that callback times are estimates and there may be a delay if the agent scheduled to call you back is stuck on a previous call. Were they able to address your concerns on this call? ^ch

@Rogers @RogersHelps - hello claiming “False Charge”, then shutting down is peak “arrogance”. I called d helpline again, opted for a callback - callback was promised in around 1 hr it came back after almost “2 hrs 20 minutes”. Where is governance?

@assadiAlireza Hello Alireza! I apologize if the wait times are long. Have you been able to reach an agent to address your concerns? ^ch

@Rogers Waiting 30+ minutes—twice in one day—to reach Rogers Communications support is unacceptable. As you grow, customer service needs to improve.

@WEkhaisomi Thank you for clarifying. Did you make it through the full checkout process and accept the offer? ^ch

@Rogers Hi, the $31.99/month rate was shown in my Rogers account after I logged in and selected the option to change my internet package. It appeared as a 1 Gbps plan for 24 months. I did not accept this through an agent . it was displayed within my account. I have screenshots.

I saw a $31.99/month rate for 1 Gbps internet in my account, but it later changed back to $50. I have screenshots and couldn’t get an explanation from support. I’d like this reviewed. @Rogers please help.

@faizvirji Hi Faizer. What were you trying to sign in to last night? If you wouldn't mind providing some more details of your concern so that we may better understand your concern, I can help. ^ch

@sarabjeetsj If you've already done a digital bill inquiry without success, please DM us so that I can take a closer look into your concerns directly. 🙂 ^ch

The call was dumped after 1 hr 27 minutes on hold and after picking up the call but “not answering” - exactly reminiscent of bad leadership at @Rogers Remember if businesses think customer service doesn’t matter, customer feedback ain’t important - look at NOKIA, HTC, INTEL

@sarabjeetsj Hello there! If you see charges on your bill that you don't think are right, you can submit a digital bill inquiry to dispute the fees directly by viewing your bill online. Have you tried this step? ^ch

@celinalex_ru I apologize if we dropped your call. What was the purpose of your call to us today? I may be able to assist you here. ^ch

Just spent an hour on hold with @Rogers and they dropped my call. Reason 125 for canceling them.

@B797Driver Hello there! Speeds can vary depending upon your location, package and devices. Did you do this speed test on WiFi or over cellular data? ^ch

@rogers @CRTCeng We need more competition in the Canadian market. This is garbage.

@BrianOakely If its been 3 years since the last tech came out, I would highly recommend you speak with our tech support team again and let us troubleshoot. It might not have been necessary 3 years ago but a tech may need to come out and put up a temporary line at this stage. ^ch

@Rogers About three years ago. He said the line needed to be replaced from the pole in the neighbours yard. He reported it it, I followed up and Shaw said they weren't going to bother. I'd go to Bell, but they are even worse. hence, think I'll just go dark y'all owe me $410

You know something @Rogers? I am quitting the Internet altogether. You charge me $200 a month for a phone plan and Internet. Like, five years of 20+ drops a day. Fuck it. I'm out.

@Atul_Prajapati_ It may be the case that if you're ordering online through a reseller that the credit check isn't done immediately and thus why you were presented with a downpayment after the fact. ^ch 2/2

Red wireless says @Rogers @RogersHelps does the credit check and decide down payment part. They are not able to help me unless Rogers says otherwise. I would like someone to review my Credit history again and communicate to them or via my account to resolve this down payment issue. Please advise, thank you.

🚨 Very frustrating experience as a new customer with @Rogers and @wirelessred #Rogers #redwirelessrogers 1️⃣ I placed an order online that clearly showed $0 down payment. Paid shipping & SIM fees and was told delivery would take 3–5 business days. 2️⃣ Later received an email saying I must pay $447.20 or my order would remain on hold. 3️⃣ Contacted Redwireless — they said Rogers handles down payments. 4️⃣ Contacted Rogers — they said Redwireless must handle it. Went back and forth multiple times with no clear resolution. 5️⃣ Eventually paid $447.20 just to move the order forward. Was told order was completed. 6️⃣ Today, I received another email asking for an additional $333. This was never disclosed earlier. 7️⃣ As a new customer with strong credit history, this feels misleading and extremely frustrating. Requesting urgent intervention to resolve this matter. #Rogers #CustomerExperience #Canada

@Atul_Prajapati_ To clarify, your primary concern is that there was a down payment fee applied after you had placed the order. Is that right? If you're opening an account with us for the first time, a credit check needs to be performed. 1/2

@vjgvoice Hi VJ! I understand that trying to juggle your PVR storage space can be difficult at times. How much storage space percentage wise was already in use when this happened? ^ch

@Rogers your pvr sucks. I was recording the Canuck game and YOU decided to END it because who knows, there was room on the pvr but you took priority recording bc there may not have been room if all recordings continued without any being watched and deleted. Brutal.

@pozpiggy86 What is the tx and rx that you're seeing on the line at the moment? Please keep in mind that the acceptable signal level does vary based upon season and temperatures. ^ch

@Rogers Also, upon checking my stats after the temp line was installed, your idiot technician re.oved the filter that was needed, so now my line is no longer to spec. This is unacceptable

Dear @Rogers Please stop using under trained foreigner technicians who don't know the first thing about what they're doing. It looks bad for your brand, and it only frustrates customers.

@pozpiggy86 Please understand that customer owned equipment issues are a fairly common and reasonable explanation for many Internet performance issues. Has there been any improvement since this temp line was run or are you encountering the same issues still? ^ch

@Rogers Yes... He first tried guessing and blaming my equipment. Also, I as a customer know more about how to use his tools than he does. When I told him I could not accept his explanation, he took a shot in the dark and ran a temp line off the tap. He clearly is not properly trained.

@itsdevdaniel Thank you for sharing this with us! ^ch

@Rogers isbgpsafeyet.com

C'mon @Rogers, Fix your BGP.