RailUK Forums

@LNRailway 1845 Tring to Euston no working toilets. Many are on the verge of overflowing, but not locked out of use. Nothing on screens. No announcements.

@CrossCountryUK the guard joining your 2106 from Leeds is very proactive, giving helpful information regarding onward/missed connections, even including how to get to platforms of connecting services. Excellent to see!

@DocklessBikeMan For accurate fares advice, ask on our forum @GWRHelp are incorrect, and are making this up; this is sadly consistent with other train companies, who also offer inaccurate information on Twitter

@RailUKForums Good evening, what do you make of this conversation with GWR?

If you are delayed alighting your train by a qualifying duration, @AvantiWestCoast will try and weasel out of it, if they think the train came to a stand below the qualifying amount and the doors remained locked: #post-7691718" target="_blank" rel="nofollow noopener">railforums.co.uk/threads/delay-… Is this a fair and sensible policy?

@Christiane @TLRailUK Yes, GTR is one company who is guilty of wroingdoing in this case; the other is @thetrainpal

@RailUKForums @TLRailUK They’re both GTR, two brands, one company. Same team.

Beware @thetrainpal who issue invalid tickets and then blame the customer! Also @TLRailUK @GNRailUK incorrectly issue Penalty Fares to passengers following itineraries. This is unacceptable behaviour by both companies! Sadly, there is no effective regulator, ombudsman....

Train companies such as @SW_Help deny good-faith delay repay claims, on the basis that if a genuinely delayed customer didn't spend additional time at an interchange station (when they *did* make the connection), it's not a "valid" journey railforums.co.uk/threads/swr-di… is this fair?

Misleading advertising by @GWRHelp railforums.co.uk/threads/gwr-em… If only there was an effective Rail Ombudsman, Passenger Watchdog or Regulator, to do anything about rouge train companies....

@ScotRail Can you please confirm that the article is correct, and Leuchars to Glasgow is valid via Dundee: thecourier.co.uk/fp/business-en… Thanks

@ScotRail just to confirm, Leuchars to Glasgow journeys can be made via Dundee, as per this article, is that right? thecourier.co.uk/fp/business-en…

@cmajrail Does @hmtreasury instruct EMR to charge admin fees, and for XC to not charge admin fees, in the same situation?

@RailUKForums When it comes to fares and ticketing, the Treasury is pulling the strings. TOCs have to do what they are told these days.

Is this good customer service? Are our railways run for the benefit of customers, or accountants?

@CrossCountryUK is there any catering in the rear portion of the 11:12 BHM-PLY? Or just the front? Thanks.

@CrossCountryUK railforums.co.uk/threads/rail-s… is there a rule disallowing the serving of drinks to customers, but serving them to other company's staff travelling as a passenger, relating to liabilities in case of spillages?

@SnappitysnapsP @MatthewMarks42 @AlexiKCRL @trainpal_go @GWRHelp @GarethDennis using one site to find fares, and another to book is very unfair. why not book the same journeys with the same website you found the fares on?

@MatthewMarks42 @AlexiKCRL @trainpal_go @GWRHelp @GarethDennis Lmao I mean I save money using trainsplit to find the split and then booking said splits with the operator. Also you aren't saving time because you're on here crying about how shit trainpal is during delays it's absolutely pathetic We get it you're veg who can't work in industry

.@trainpal_go has just told me that I can claim 50% back on my @GWRHelp ticket because I was delayed by... 2 minutes. Nice work if you can get it. @GarethDennis

@TPExpressTrains excellent service in 1st class on your 1451 LIV-NCL today, the staff are a real credit to TPE

Train companies such as @lner don't want people to know that our ticketing site can save hundreds of pounds on days such as today ...

@CrossCountryUK realtimetrains.co.uk/service/gb-nr:… Are you sure they call at Sheffield? Can a York to Derby ticket holder use these trains?

@RailUKForums Hi, our services will still be calling at Sheffield during these engineering works. Journeys will be diverted between Leeds and Sheffield which will add up to 15 minutes to the journey time ^Sam

Are tickets routed "via Sheffield" valid to avoid Sheffield during 2-6 February, @CrossCountryUK ?