RΛZΞR Support

If you ever wonder how to find your Razer product's Serial Number, here's how. insider.razer.com/index.php?thre…

@RMeena87766 Hi there! We saw your post, and we'd like to help. We suggest submitting a ticket to our Razer Gold Support Team via this link: gold.razer.com/ticket-inbox/s…. They are our dedicated team that handles these types of concerns. Have a wonderful day ahead and stay safe!

@minliangtan @RazerSupport @PUBGMOBILE @Razer Razer add Razer support I accidentally loaded razor gold balance to the India region please Razer gold support change my region so I can buy Uc please refund my money

@TheScrubkin Hi there! We want to help. Please DM us so we can check the options for you and properly advise you. Also, please do us a favor and remove your case number from your public post to protect your personal information. Let's continue from there.

@RazerSupport hey @RazerSupport what good is finding a serial number if you wont make a move on the support end of things.

If you ever wonder how to find your Razer product's Serial Number, here's how. insider.razer.com/index.php?thre…

@phonix_fawkes Hi! Our team is actively working on a solution for Synapse 4. Could you please specify the sound bugs you're facing through PM so we can help you? Let's continue there.

Hey @RazerSupport Quick question When do you plan to fix Synapse 4? It causes sound bugs, prevents video players like YouTube from working, shift & control keys don't work in some games All known for months by now

@ExpectDragons Sure! If you have more questions, feel free to DM us. All the best!

@RazerSupport thanks

@RazerSupport does this keyboard have hot swappable keys? The website FAQ says no but retailers say yes. I don't know why it only ships with orange keys in the UK, I would want to swap them to green/clicky keys. razer.com/gb-en/gaming-k…

@ExpectDragons Hi! We understand how the FAQ could be confusing. That specific question appears across several Razer keyboard support pages as part of a standard FAQ and doesn’t necessarily mean the keyboard supports hot-swappable switches. Please send us a DM so we can discuss this further.

@RazerSupport Its the full size i'm looking at not TKL. The FAQ on the page for it says no while a different FAQ (linked) does and retailers also saying this so a bit confused? Any idea why the UK options don't have green switches option?

@ExpectDragons Hi @ExpectDragons! Just a quick heads-up that the Razer BlackWidow V4 Low-Profile TKL HyperSpeed keyboard doesn’t support hot-swappable switches. You can check out more details and FAQs here: razer.com/ap-en/gaming-k… Hope this helps!

@RazerSupport Then a different FAQ for it says it does? mysupport.razer.com/app/answers/de…

@060519xie Hi! Thanks for raising this issue to us. Just to confirm, have you submitted a ticket to our team? If so, please DM us your case number so we can advise you accordingly. Thanks!

@RazerSupport [Bug Report] Razer Synapse 4 – Esports Equalizer Presets Massively Reduced for BlackShark V3 Pro

@jpra140 Hi there! We'd be happy to check this for you. Please send us a DM along with your device's serial number so we can verify the exact specs. Let's continue there. - Razer Support

@RazerSupport need a new dongle for a viper ultimate is it possible to get one

@MantasRemeikis Hi there! This is not the kind of experience we want you to have with your Synapse. Please send us a DM of your Synapse version and the serial number of your BlackWidow V4 so we can check on available options and escalate your concern to our Software Support Team for resolution.

@RazerSupport How downgrade software - this is the only REAL help ?

Your Razer Blade has been designed to handle intensive games and tasks with ease. Due to things like software issues, wear/tear, or even viruses, hiccups like freezing/locking up can still happen. Check out our new video about freezing/locking up issues. insider.razer.com/index.php?thre…

@MantasRemeikis Hi there! We want to help. Please DM us your concern so we can check the options for you and properly advise you. Let's continue from there.

@RazerSupport Your trash last update v1.4.1_r2 broke 2.4 Ghz conection on BlackWidow V4 Low Profile Wirelles and Synapse 4 is even bigger shit. For price you products cost no student to be alowed code software updates.

@itsyaboydz Hello! We saw your comment and Let's look into this. Slide us a DM with your case number so we can investigate what happened. - Razer Support

@RazerSupport @Razer Please please please I need a human who I can talk to. I've sent your support team a screen shot of the RMA form not accepting my address numerous times and they keep just regenerating the link. This is clearly a bot. Please help!

@SirPsp Hi there! We want to help. Please DM us the serial number of your Razer device so we can check the options for you and properly advise you. Let's continue from there.

After 15+ years of using @Razer products, I will never recommend them to anyone ever again. Synapse 4 is broken, all of their software is slow, and their support team @RazerSupport is unhelpful. Looking for a new keyboard, desk mic, mouse and headset.

@BobDaStreamer Hi there! We want to help. Please DM us the serial number of your Razer headset so we can check it for you and properly advise you. Let's continue from there.

@Razer @RazerSupport My mother bought me a headset on Amazon.com "Sold by: Amazon.com", for Christmas, which I recently tried to provide feedback for the drivers of. I was shunted into your Support system, and told that my device has been reported stolen

@kityee6285 Hi there! We want to help. Please DM us the serial number of your Razer mouse so we can check the options for you and properly advise you. Let's continue from there.

@RazerSupport why is it that I brought a mouse from the Amazon Razer store and then when the mouse doesn't work. Razer support tells me to go to Amazon then Amazon tells me to go to Razer and then Razer tells me to go to the third party reseller which its YOU!

@BigA_A_ron Hi there! We want to help. Please DM us so we can check the options for you and properly advise you. Let's continue from there.

@Razer @RazerSupport explain to me how I INSTALL synapse 3 you have created a death loop when I’m on our website. Number 1. Please Explain HOW TO DO if 3 isn’t anywhere available? Literally I’ve clicked on the synapse 3 icon loops me back to installing 4. Death loop. Thanks

@kawafans Hey there, John! Our apologies for the inconvenience this may have caused. We are here to assist. Can you tell us more about the issue you are experiencing with the Razer Synapse 4 via DM so that we can properly gauge the situation?

Hi, How can I roll back to synapse 3. I've had enough of my computer being unavailable to me because of the constant updates to synapse 4. I wish I'd never 'upgraded' to synapse 4 and wish to go back. @RazerSupport

@ameerrizal3 Hi there! We saw your post, and we'd like to help. Please send us a DM with your Synapse version so we can check for the proper steps.

@RazerSupport synapse not automatically open, and when i opened it, it froze then closed. I can't play valorant properly without my mouse side buttons being functional. Please help.

@HappierPuppet Hey there! Our sincerest apologies for the inconvenience. Send us a DM with the email address associated with your RazerID or you can reach out to our Support Team here: mysupport.razer.com.

@RazerSupport yo guys plz reply to my question. Not a single person even replying on discord and mail also

@RazerSupport how do I get verification? I pressed the verify button within 2 seconds and they said the link expired. How do I get the activation key?...

@chevy_GRR Hi there! We’re here to help. Please send us a DM along with your device’s serial number so we can check this further and assist you. Let’s continue there. - Razer Support

@RazerSupport I have all Razer peripherals. I’m trying to update my firmware for my Kraken v3 Pro but got a failure notice once and am stuck. Went on your website for help and was told because my product is out of warranty you won’t help. Seriously???

@5elect5creen Hi there! Please tell us more about your concern via DM so we can help. Let's continue there.

@RazerSupport @TeamRazer ?

Hi @Razer is there a way I could have someone on the social media team DM me?