RΛZΞR Support

If you ever wonder how to find your Razer product's Serial Number, here's how. insider.razer.com/index.php?thre…

@Lusitano_pt_de Hi there, thank you for informing us about your situation. This is not the experience we want for you. Rest assured that we'll do our best to help btw we sent you a DM please check your inbox, and we’ll take it from there. Thank you in advance.

Hey @RazerSupport, I’ve opened 5 tickets regarding a technical error with Razer Gold PINs in the EU. Your support acknowledged the system incompatibility but keeps closing my tickets without a solution or refund. I’ve paid for a product I can't use. Ticket ID: 260512-001811

@smilerlovie Hi @smilerlovie! Please send us your case number via DM, so we can review it and assist you further. We appreciate your cooperation.

I'm seriously getting so annoyed with @Razer I've been trying to sort out my warranty for my headset that's broken, I've sent countless emails answering every damn question and sending pics and videos and still nothing is happening it's been months. I need a solution ASAP!

@JaysFan2600 Hi there. We’re sad to hear about what happened. Please discontinue using the chair for now. Kindly share more details about the incident via DM so we can assist you accordingly. Let’s continue there. - Razer Support

@Razer @RazerSupport Sooooo.... my Razer Enki just exploded while nobody was even sitting on it. Chair is only 3.5 years old.

@talhachanda We have responded to your DM. We appreciate your cooperation.

@RazerSupport I have Dm you @RazerSupport

@RazerSupport case id - 260501-001144 Hi Razer Support, I have already been communicating through email support for 7+ days regarding my Razer Audio app issue on iPhone.

@talhachanda Thank you for bringing this to our attention and we'd be glad to help you. Slide us a DM so we can further investigate and assist you with your concern.

@RazerSupport I0 days chasing @RazerSupport for an iOS connectivity issue while the product works perfectly on Android. Instead of fixing the software bug, I keep getting generic replies and repeated invoice requests. need real technical support or escalation.

@ItsDidrick Hi! We're sorry to hear that you're having issues with your Huntsman V2 Analog. Please DM us along with its serial number so we can provide you with possible solutions. Thanks!

I keep being annoyed by the fact that my Razer Huntsman V2 Analog gaming keyboard is not working on my current computer and is not detected by the Synapse software although it is listed online as among the keyboards compatible with the latest Synapse software update. I really miss using my Razer keyboard 😭😭

@Saracoglu82757 Hi! We understand your concern and how important this is for you. We’ve already responded to your DM with the necessary details and next steps. Please check your inbox and continue the conversation so we can assist you further.

"@RazerSupport @Razer @minliangtan Ticket #260429-002301 has been ignored for 3 weeks. I have provided all requested proofs. I demand an immediate resolution today or I will escalate this case to official consumer protection authorities. Fix this now!"

"I have been in contact via DM regarding ticket #260429-002301 for weeks. I was told to 'keep waiting' while my account remains locked. This is extremely frustrating. I have provided all requested documents. Please escalate this immediately and provide a resolution!

@JmsoSebastian Hi there! We'd like to take a closer look at it, and see how we can help with the USB connection issue with your Razer Wolverine V3 Pro. Please DM us, along with its serial number, so we can verify it in our system and resolve this once and for all. Let's continue there.

@RazerSupport Connection problems with USB cable Wolverine v3 pro sky_tempestad@hotmail.com

If you ever wonder how to find your Razer product's Serial Number, here's how. insider.razer.com/index.php?thre…

@Layne99220480 Hi there! Thanks for tagging us. We’re sorry to hear about the issues you've been having with your headset. Please send us a DM with your device's serial number; this will help us verify the model and provide further assistance. Thank you!

@RazerSupport I’m having issues using the BlackShark X Hyperspeed V3 in arc Raiders specifically I’m not sure if it’s the headset or the game. Arc Raiders hasn’t replied or tried to assist so I decided to reach out this way to find a solution. Just did the update aswell.

@AkeemOwojori Hi there! We'd like to take a closer look at it and see what we can do. Please send us a DM along with your case number, and let's continue there.

260501-001223 @razersupport

@ghablulu Hi there! We're sorry to hear about your experience. Please know that this is not what we want you to have. DM us your case number, so we can check on it from our end and let's continue there.

Hey @Razer @RazerSupport, your Indian partner Acro Engineering is failing me. It’s been over a month since I sent my Razer DeathAdder V3 for a warranty replacement. ⬇️ Read below

@nvZn_eSports Hi! Could you please share your case number via DM so we can investigate this issue and advise you accordingly? We'll be waiting for your response. Thank you!

@Razer @RazerSupport Hello, I’ve processed a inquiry with your online store support team in regards to acquiring replacement hardware for a razer iskur v2. Your agent started responding with numerous languages (got scared), but I’ve yet to receive ANY update or hardware

@Saracoglu82757 Hello, thanks for bringing this to our attention. We’d be glad to look into it for you. Please send us a DM so we can assist you further. For your privacy and security, we also recommend removing the case number from your public post.

@ilyykasu Hey there! We replied to your message.

@daeriusss Hi there! We’re here to help. Please send us your order number via DM so we can check and assist you accordingly. Let’s continue from there. - Razer Support

@RazerSupport I CAN NOT FIND AN EU SUPPORT EMAIL I AM TRYING TO TRACK MY ORDER BUT ITS NOT SHOWING ANYWHERE

@SandipGuha05 Hey there! Send us a DM with your device's serial number and screenshot of the recent email conversation you had with the service center so that we can look into this further. Talk to you there!

@RazerSupport @acroengineering Need escalation on my India RMA.

@RazerSupport @acroengineering India RMA - ACRO260412761101 RMA raised on 13th, reached service center on 19th, still unresolved. offered a non-equivalent Basilisk mouse, told Viper V2 Pro unavailable, and asked ₹7000 for Viper V3 Pro, which feels unreasonable for a warranty.

@martinssj691 Hi there! We send you a DM. We look forward to your reply!

(it doesn't recognize the headset/dongle). Testing on PS5 (same issue, no audio).It seems the firmware update corrupted the 2.4GHz transmission. Can you provide a Recovery Tool to force a re-flash? Thanks. @Razer @RazerSupport

Hi @RazerSupport, I need urgent help. My BlackShark V3 dongle is "bricked" after updating to firmware v1.3.0. Windows and PS5 detect the device (volume bar moves), but there is NO audio output. I've already tried: Reinstalling Synapse. Using the Razer Pairing Utility

@avijitdalal Hey there! Our sincerest apologies for the inconvenience this may have caused. Kindly send us a DM with your device's serial number, and screenshot of the email conversation you have had with the service center so that we can assist you accordingly. Talk to you there!

@SandipGuha05 Please take a look @RazerSupport @acroengineering Very unprofessional service from Acro

@t3XltZME0fpBYri Hi there! Thank you for the detailed information. We'll look into this issue and prioritize it for the next update. Please bear with us. Have a wonderful day ahead!

@RazerSupport Workaround (PowerShell as admin): sc.exe stop "Razer Chroma SDK Service" sc.exe stop "Razer Chroma Stream Server" sc.exe stop "Razer Game Manager Service 3" Or disable startup: Set-Service "[name]" -StartupType Disabled Please fix in next update 🙏

@RazerSupport Bug report: Synapse 4 services (Chroma SDK, Chroma Stream Server, Game Manager Service 3) spam Windows network stack → internet drops ~30s every hour on Ethernet/Win10. Disabling these services = fixed. v4.0.86.2604140749 #RazerSynapse