Razorpay Care

@FAIZZISHERE Hi Faizz! Your concern has been noted and forwarded to the relevant team. They are currently reviewing it and will get back to you with an update at the earliest. For any further support, please feel free to reach out to us via DM. Regards, Team Razorpay twitter.com/messages/compo…

@RazorpayCare Contact us now

our settlement is on hold by razorpay We have provided all details they asked Money is stucked in razorpay No proper reply no update on mail or ticket Kindly unhold our settlement we arent that big merchant who will bare this stucked amount @Razorpay @RazorpayCare

Hi Rahul! To assist with your concern verify and the transaction details, please share a screenshot of the debit clearly showing the Payment ID, along with your contact number and email address via DM. This will help us identify the current status of your payment. Regards, Team Razorpay x.com/messages/compo…

@AxisMutualFund ki monthly SIP chalu hai. payment method- @PhonePe UPI auto pay active hai. kai baar payment fail ho jata hai. ab samajh nahi aata dikkat kahan hai Axis mf, phonepe ya @TheOfficialSBI mein ya @Razorpay mein.

@FAIZZISHERE Hi Faizz! Our team tried connecting with you, but the call was switched off. Kindly share an alternative contact number via DM so that our team can directly connect with you regarding your account and settlements. Regards, Team Razorpay twitter.com/messages/compo…

@RazorpayCare Ac bina matlab ke band krdiya isme hmaare paise hai Hum koi itne bade merchant nahi hai jo is amount ka loss jhel lenge Kindly hamare ac ko chalu karo aur amt settle kro

Hi Aakash! Your concern regarding payments refund has been noted and forwarded to the relevant team. They are currently reviewing it and will get back to you with an update at the earliest. For any further support,feel free to reach out to us via DM. Regards, Team Razorpay x.com/messages/compo…

@PizzaHutIN 2 payments not no order vide @Razorpay pay_SWi5da2jOCesce & pay_SWiE4TMWp3giKA Took out from store. Refund 2*864.16 immediately Else TAT @RBI rules will result in penalty of 100 per day per trx

@BuffBearin Hi there! To assist you with your account status and the holding of funds, please share your registered contact number and email ID via DM. We will look into the specific justification and provide you with an update immediately. Regards, Team Razorpay twitter.com/messages/compo…

@Razorpay suspending accounts without giving any intimation to merchant and holding my money for 120 days without any justification. Its not right

Hi there! We understand your concern regarding the refund and NACH mandate cancellation. Please share your contact number, email address and a screenshot of the payment debited via DM. Once we receive these details, we’ll review the case and assist you with the next steps. Regards, Team Razorpay x.com/messages/compo…

@RazorpayCare @Razorpay Reporting merchant Prestige Holiday Resorts (Karma Group) for fraudulent retention of ₹1L. Goods returned via Speed Post (EG621105060IN) & received by them on Mar 17, but refund refused. Cancel my NACH mandate NOW as my request was auto closed.

@SneahKatkorria Hi Sneah! We have an important update to share regarding your experience with Magic Checkout. To discuss this further and ensure your feedback is addressed properly, kindly reach out to us via DM. Regards, Team Razorpay twitter.com/messages/compo…

@RazorpayCare worst customer service when I am saying that magic checkout is not working they are closing the ticket saying it's working don't use magic checkout my request to all buisness users better go for gokwik or other options

@minkumsin @CareMagicpin Hi Mintu! Your details and screenshot have been received. Please be assured that your concern has been forwarded to the relevant team for an immediate investigation into this transaction. We are prioritizing this to ensure a swift resolution for you. Regards, Team Razorpay

Hi there, we understand the urgency of locating your order. To investigate this and verify the transaction details, please provide a screenshot of the debit clearly showing the Payment ID along with your contact number and email address via DM. Regards, Team Razorpay x.com/messages/compo…

@RazorpayCare @Razorpay please you also check this issue, as payment gayeway was razorpay and both side i got payment successful and confirmation, then where does my order gone??

@goenkajii Hi Parikshit, thank you for reaching out. Could you please share a brief description of the issue along with your contact number and email ID via DM? We’re here to assist you promptly and ensure a smooth resolution. Regards, Team Razorpay twitter.com/messages/compo…

@harshilmathur @Razorpay @RazorpayX Bro please fix your customer support first

Dashboards and forms are dead in the AI era. You don’t navigate software. You just ask. And it adapts - every time. That’s the @Razorpay Agentic Platform. Now powering @RazorpayX Agentic Business Banking - rolling out today. → Early access: razorpay.com/agentic-busine… → Platform details: razorpay.com/blog/razorpay-…

@flashwing7 Hi there! We’d love to help you get your RazorpayX current account up and running. Please share your registered email ID and contact number via DM so we can look into this for you! Regards, Team Razorpay twitter.com/messages/compo…

@RazorpayX @RazorpayCare

Hi Raj! We understand the urgency regarding the settlement for your POS transaction. To investigate this and provide a resolution, please share your registered email ID, contact number, and payment details via DM. Once received, our team will look into this on priority for you. Regards, Team Razorpay x.com/messages/compo…

@RazorpayCare @Razorpay Ticket No: 2695650 I made a transaction yesterday via Razorpay POS, but it hasn’t been settled yet. Please resolve this urgently. #Razorpay #Support #Urgent

Hi Sachin! We understand your concern regarding the ₹625.10 refund for your Relaxo order. To assist you, we have shared your transaction details with our internal team to verify the status and provide the UTR/RRN at the earliest. For further updates, please reach out to us via DM. Regards, Team Razorpay x.com/messages/compo…

Hi @Razorpay , my order was cancelled by Relaxo on 10 March 2026, but I haven't received my refund of ₹625.10 even after 17 days. ​🔹 Order ID: RELX204884 🔹 Transaction ID: pay_SPPokT6hd87xN1 ​Please look into this urgently and provide the UTR/RRN.

Hi Vishnu! We understand your concern and are here to help. Please share the transaction screenshot, contact number, and email address with us via DM, and our team will promptly assist you. Thank you for your patience and cooperation. Regards, Team Razorpay x.com/messages/compo…

@Razorpay’s grievance portal is broken gets past OTP and throws a "Check your internet" error. My internet is fine; your server isn't. I’m trying to report @Sarkkart for a refund they confirmed WEEKS ago but haven't paid. Fix your portal #ConsumerRights #Razorpay #Sarkkart

Hi Pankaj! We understand your concern regarding the refund for your broadband recharge. To help us investigate this immediately, please share your email ID and contact number via DM. Once we have these details, we will check and assist you promptly. Regards, Team Razorpay x.com/messages/compo…

Building a startup is easily one of the hardest things you can choose to do. But building it with the right person is the part that truly feels like a blessing. It may have been serendipity that @harshilmathur was my junior at @iitroorkee . We often joke that he wasn’t the first person I asked to build the startup with me. He was probably the fifth one. But to his credit, he is the only one who said yes! From day one, he brought this insane mix of courage, curiosity and “let’s just go for it” energy that made me believe we could take on any challenge that came our way. We are both very different people but we build on each other’s strengths and give space for each other’s personalities as co-founders to make the company better. And somehow always end up laughing through the chaos. 10+ years later, @Razorpay is a huge part of our story… but the bigger part for me is the friendship. Harshil is the glue for our leadership team, for our friend circle, for all of us at Razorpay. Grateful to have a co-founder like him. Luckier to have a friend like him. Happy 35th birthday, Harshil! 🎉 Here’s to many more years of building, arguing, dreaming, laughing and doing insane ambitious things together.

Hi Sohan! We tried reaching you at the number ending in 7719, but it appears to be out of service. Could you please share an alternate contact number and a convenient time for us to connect? Kindly share the details via DM. We look forward to assisting you. Regards, Team Razorpay x.com/messages/compo…

@Razorpay we requested multiple times for demo, but we didn't get any response from your sales team.

@SasidharKareti Hi Sasidhar! We completely understand the importance of getting timely support. Please send us a DM with your contact number and email address, and we’ll promptly review your concern and get back to you with an update. Regards, Team Razorpay twitter.com/messages/compo…

@RazorpayCare @Razorpay I need help with my business account. I cannot find a support number to contact immediately. Can anyone from the team allow me to reach out to convey the concern?

Hi Pankaj! We appreciate you reaching out. Please provide the debit transaction screenshot along with your email ID, and contact number via DM. So our team can thoroughly investigate and assist you promptly with a suitable resolution. Regards, Team Razorpay x.com/messages/compo…

@shashank_kr @harshilmathur @iitroorkee I recharged my broadband number, 061214508414, for ₹589 to transfer to Airtel Wi-Fi. However, the transfer failed after several attempts, and I still haven't received a refund. Is Airtel making money by siphoning off people's money like this?

Hi Rakesh, thank you for sharing your concern. We have forwarded your refund issue to the relevant team for urgent review. They will look into it and assist you further. We appreciate your patience and will keep you updated on the progress via DM. Regards, Team Razorpay x.com/messages/compo…

@RazorpayCare i ve had made payment on razorpay and the money was deducted from my bank account but not payment failed. Its been 7 days i have not received the refund. Can you please check this. Let me know if more info reqd

Hi Suman, thank you for bringing this to our attention. Please share a payment debit screenshot showing the payment ID, along with your contact number and email address via DM. This will help us investigate and resolve the issue promptly. Regards, Team Razorpay x.com/messages/compo…

@xtestbook I paid ₹601 via Razorpay for Pass Pro, but it expired in just 2 months. This was a one-time payment (not AutoPay), yet your support is giving irrelevant replies. No purchase details are visible in my profile either. Please resolve this ASAP.